4/10 Poor
Freddie
Travelled with partner
21 Oct 2024
Disliked: Cleanliness, amenities
I booked a stay for me and my partner for her birthday. Everything upon our arrival was smooth until we were informed by the hotel we would receive our PIN code to access the hotel/room 24 hours before arriving. It got to the day we arrived in Paris and we had not received anything about our room code. 3pm which was checkin time and nothing still so my partner on the phone over an hour to Expedia to try and see how we can get into our hotel. We were then told we would have to change hotels due to all numbers not working so could not reach anyone working there. This was very worrying as I have paid a lot of money for 3 nights and this was the treatment we received. Luckily a cleaner was working and she let us in but still could not get through to her manager. Overall comfy stay but very very disappointed in the situation we was left in.
Freddie
Stayed 3 nights in Oct 2024