First, the staff was FABULOUS, especially Daniella and Finica (sp?), both went out of their way to provide me with the comforts they could. They were wonderful!
However, I was informed after I’d checked in that the City of Parma doesn’t allow hotels to turn on AC until a specific date. My reservation clearly stated that my room had individually controlled AC and heat. It was miserably hot without AC, even with the windows open. My room was also next to a busy street, so it was quite loud at night with the windows open. Advertising AC, and then not providing it is a HUGE breach of ethics, in my opinion.
The hotel’s website also said they have a bar. I was advised that it was closed during COVID and never reopened. Really? The website hadn’t been updated in 4 years to reflect the change?!