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Hotel Universal

2.0 star property

Photo gallery for Hotel Universal

Exterior
View from property
Family Room
Exterior
Interior detail

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Bar
  • Room service
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

Map
Avenida Aliados 38, 1st Floor, Porto, 4000-064
  • Porto Cathedral
    ‪7 min walk‬
  • Ribeira Square
    ‪11 min walk‬
  • Porto Historic Center
    ‪13 min walk‬
  • Porto (OPO-Dr. Francisco de Sa Carneiro)
    ‪32 min drive‬

Room options

View all photos for Superior Double or Twin Room, 1 Double or 2 Single Beds

Superior Double or Twin Room, 1 Double or 2 Single Beds

Superior Double or Twin Room, 1 Double or 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room

Family Room

Family Room

  • 22 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Triple Room, 3 Single Beds

Superior Triple Room, 3 Single Beds

Superior Triple Room, 3 Single Beds

  • 20 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Twin Standard Handicap Facilities

Twin Standard Handicap Facilities | Bathroom

Twin Standard Handicap Facilities

  • 24 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Triple Room, 3 Single Beds

Standard Triple Room, 3 Single Beds

Standard Triple Room, 3 Single Beds

  • 20 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Single Room, 1 Large Single Bed

Single Room, 1 Large Single Bed

Single Room, 1 Large Single Bed

  • 9.0 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

  • 12 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Porto

With a stay at Hotel Universal, you'll be centrally located in Porto, just a 4-minute walk from Porto City Hall and 13 minutes by foot from Porto Historic Center. .This hotel is 0.3 mi (0.5 km) from Bolhao Market and 0.3 mi (0.5 km) from Livraria Lello.

What's nearby

  • Porto City Hall - 4 min walk - 0.4 km
  • Livraria Lello - 6 min walk - 0.5 km
  • Porto Cathedral - 7 min walk - 0.6 km
  • Ribeira Square - 11 min walk - 0.9 km
  • Porto Historic Center - 13 min walk - 1.0 km

Getting around

  • Av. Aliados Stop - 1 min walk
  • São Bento Station - 3 min walk
  • Porto Airport (OPO) - 32 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Café Guarany - ‬2 min walk
  • ‪Hard Rock Café Porto - ‬2 min walk
  • ‪Estambul Donar Kebap & Pizza - ‬1 min walk
  • ‪Muu - ‬2 min walk

About this property

Hotel Universal

Hotel with a coffee shop, steps from Porto Historic Center
Hotel Universal offers 44 air-conditioned accommodations with safes and hair dryers. Cable television is provided. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 44 air-conditioned guestrooms. Cable television is provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones and safes, and housekeeping is provided daily.
Make use of convenient amenities, which include concierge services and a television in a common area.
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily for a fee.
Featured amenities include multilingual staff, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning.
Room service (during limited hours) is available.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Offsite parking available (EUR 17 per night)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available for a fee: EUR 9.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Billiards/pool table
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee: EUR 10.00 for check-in between noon and 2:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 9.5 per person
  • Nearby parking fee: EUR 17 per night (3281 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: EUR 10.00 for check-in between noon and 2:30 PM
  • Late check-out fee: EUR 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Hotel Universal Porto
Universal Hotel
Universal Porto
Hotel Universal Hotel
Hotel Universal Porto
Hotel Universal Hotel Porto

Hotel Universal Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 112 out of 479 reviews
Rating 8 - Good. 214 out of 479 reviews
Rating 6 - Okay. 112 out of 479 reviews
Rating 4 - Poor. 30 out of 479 reviews
Rating 2 - Terrible. 11 out of 479 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

CARLOS, chula Vista

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Near shopping and restaurant
Stayed 2 nights in Oct 2024

8/10 Good

jean

Travelled with group
Liked: Cleanliness, staff & service
location and property good. entrance stairs to lobby a problem re luggage
Stayed 1 night in Sep 2024

8/10 Good

Anca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and safe
Clean hotel in a great area. Away from hordes of tourists crammed on narrow streets, yet close enough to main attractions, close to metro and on a main steet (easy uber pickup ).The hotel is in an area where they are building a new metro line so be aware - if you sleep with windows open the noise goes all night. However their windows are sound proof and their AC is silent. Quite clean. The shower was too small to be honest (yes you can stand but as a woman shaving legs and all, there's no room). Very odd shower with an extra long curtain so I always flooded the bathroom. But it had a bidet so extra points for that. Service was good but I didn't see or hear about some amenities they mention in the ad like coffee and tea station. Wish I had a kettle in the room at least. You get minimal toiletries
Stayed 3 nights in Sep 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and peaceful in the city! After being in hospital for a few days this was an oasis of calm. Comfortable bed and linen and very clean. My only issue was the flight of stairs from the street entrance to the hotel reception, it was a tough climb with a suitcase.
Stayed 3 nights in Sep 2024

8/10 Good

Isaiah

Liked: Cleanliness
Disliked: Property conditions & facilities
No refrigerator and old style decoration but my friend with similar room price have much better decoration and have refrigerator.
Stayed 1 night in Sep 2024

10/10 Excellent

Esperanza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción para hospedarse en el centro y al llegar del aeropuerto e irse en tren. El personal de lo más agradable y atento... si bien se esta construyendo vale totalmente la pena.
Stayed 2 nights in Sep 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and comfortable room! Would definitely recommend!
Stayed 1 night in Aug 2024

10/10 Excellent

Donika

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Super small and outdated. It was clean!
Stayed 3 nights in Aug 2024

6/10 Okay

Clare

Liked: Staff & service
The staff were great, welcoming and friendly, and the location was good too - 2 mins from São Bento station as well as nearby other popular locations such as the cathedral, shops and restaurants. Facilities were very basic and in definite need of modernisation. The shower head was too low for me (I’m only 5’7, so very low) and wasn’t adjustable. Initially I thought the room was very clean so was happy, but later found a hair in the sheets as well as on the bathroom wall, so glad I was only there 1 night. It was quite noisy too, you could hear the pipes from other rooms running the tap/having a shower. Overall it was an ok stay, but I would have expected more for the price I paid.
Stayed 1 night in Jun 2024

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2024

2/10 Terrible

Farzaneh, Markham

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel did not have a internet Poor quality No elevator
Stayed 2 nights in May 2024

10/10 Excellent

Daniel, San Rafael

Travelled with group
Liked: Amenities
Friendly staff, nice rooms, great location. Enjoyed our stay!
Stayed 1 night in Jun 2024

2/10 Terrible

Kristie

Disliked: Staff & service, amenities, property conditions & facilities
Hotel WiFi was not working during my stay, which prevented me to do any work on my laptop. Staff declined to give me partial refund for the inconveniences.
Stayed 4 nights in May 2024

10/10 Excellent

Maria, Voorhees

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, convenient location, clean room and the rest of the property. The lady at the reception was very nice and helped us with our requests.
Stayed 1 night in May 2024

8/10 Good

Semyon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, people, breakfast
Stayed 3 nights in Apr 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to eating, shopping and transportation.
Stayed 1 night in Apr 2024

10/10 Excellent

Mr. Francis J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location close to the train.
Stayed 5 nights in Apr 2024

8/10 Good

Yanmin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel’s location is great, next to the San Bento Train Station and 2 subway stations. Further, the City Hall and the Cathedral are with several minutes walking distance.
Stayed 4 nights in Mar 2024

6/10 Okay

Frank

Travelled with family
Liked: Cleanliness, staff & service
For me the worst characteristics of this hote.l was the accesss from.the road to the first floor reception.I have restricted mobility and some loss of balance.The lackof a hand rail meant that I had to use the very slow and cumbersome chairlift which required the continuous presence of staff.. I would be best if some rooms had a low sided bath or shower as I needed the assistance of my wife to get in and out..Also the bath needed a hand support as the floor was slippy. Location was good for me being close to Sao Bento and the start point of the tour buses Frank Brown
Stayed 2 nights in Nov 2023

6/10 Okay

Clémence

Stayed 4 nights in Oct 2023

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located in the cebter of the city. Walking distance to restaurants and shopping. Most tours start 2 blocks from the propertt which is very convenient
Stayed 4 nights in Oct 2023

6/10 Okay

Jose Ricardo., LIMA

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No elevator to front desk, and have an enormous stair. No mini bar inside the room. None of those itens were described before.
Stayed 2 nights in Oct 2023

10/10 Excellent

Teodoro Moscoso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bien localizado., limpio, cómodo. El personal muy amable y servicial. Gracias
Stayed 3 nights in Sep 2023

10/10 Excellent

antonio

Travelled with partner
The room was very nice and clean they changed the sheets everyday. The hotel was right downtown. The only problem was the shower head was broken but otherwise everything was perfect
Stayed 3 nights in Sep 2023

10/10 Excellent

Cindy

Travelled with partner
Disliked: Property conditions & facilities
old,. need renovation
Stayed 3 nights in Sep 2023