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Best Western Melbourne City

3.5 star property

Photo gallery for Best Western Melbourne City

Reception
Property amenity
Breakfast, lunch, dinner and brunch served
Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area
Courtyard Room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • Room service

Explore the area

View map
16 Spencer Street, Melbourne, VIC, 3000
  • Place, Crown Casino
    ‪3 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Place, Melbourne Central
    ‪15 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪19 min drive‬

Room options

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Twin Room

Individually decorated, individually furnished, soundproofing

Standard Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Triple Room

Individually decorated, individually furnished, soundproofing

Standard Triple Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Matchbox

Matchbox

Matchbox

8.2 out of 10
Very good
(66 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 3 Single Beds, Non Smoking

Individually decorated, individually furnished, soundproofing

Standard Room, 3 Single Beds, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

7.6 out of 10
Good
(25 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Shoebox

Shoebox

Shoebox

8.4 out of 10
Very good
(84 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Rooftop Apartment

Rooftop Apartment

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

7.4 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

Individually decorated, individually furnished, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About the area

Melbourne

Best Western Melbourne City is centrally located in Melbourne, a 5-minute walk from Melbourne Convention and Exhibition Centre and 5 minutes by foot from Crown Casino. .This hotel is 0.7 mi (1.1 km) from Marvel Stadium and 1.2 mi (2 km) from Melbourne Central.

What's nearby

  • SEA LIFE Melbourne - 3 min walk - 0.3 km
  • Crown Casino - 3 min walk - 0.3 km
  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.3 km
  • Marvel Stadium - 10 min walk - 0.9 km
  • Melbourne Central - 15 min walk - 1.3 km

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Schmucks - ‬4 min walk
  • ‪Langlands Restaurant & Bar - ‬2 min walk
  • ‪Namoo - ‬4 min walk
  • ‪Waterside Hotel - ‬3 min walk

About this property

Best Western Melbourne City

Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and change of towels can be requested.

Make yourself at home in one of the 114 individually decorated guestrooms, featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as coffee/tea makers and fans.
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Stop by the hotel's restaurant, Stubby, for lunch, dinner, or brunch. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
Stubby - This restaurant serves breakfast, brunch, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (AUD 35 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Things to do

  • Books
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Locally-owned and organised tours and activities

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

This property is closed from April 1 2027 to July 31 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room

Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 35 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Pensione

Hotel Pensione Melbourne

Melbourne Hotel Pensione

Melbourne Pensione

Melbourne Pensione Hotel

Pensione Hotel

Pensione Hotel Melbourne

Pensione Melbourne

Pensione Melbourne Hotel

Pensione Hotel Melbourne - By 8 Melbourne

Pensione Boutique Hotel Melbourne

Best Western Melbourne City Hotel

Pensione Boutique Hotel Melbourne

Best Melbourne City Hotel

Best Melbourne City Melbourne

Best Western Melbourne City Hotel

Best Western Melbourne City Melbourne

Best Western Melbourne City Hotel Melbourne

Best Western Melbourne City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 382 out of 1002 reviews
Rating 8 - Good. 401 out of 1002 reviews
Rating 6 - Okay. 143 out of 1002 reviews
Rating 4 - Poor. 49 out of 1002 reviews
Rating 2 - Terrible. 27 out of 1002 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Karyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but clean and neat. But we pay for a small room and it was cheap. Great location staff were great. Right near our southern Cross Station Crown Casino and the tram stop that takes you to the Rod Laver and the MCG. Room was comfortable and minimal. Perfect for what we needed it for. Will stay again. Also bathroom was large with a big shower.
Stayed 1 night in Apr 2026

10/10 Excellent

Ian

Stayed 1 night in Apr 2026

8/10 Good

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, was in an ideal location for the things I had to do. My only concern was not much space where the bed was and the bathroom was so small. Otherwise it was good and a big shoutout to the staff who were excellent.
Stayed 2 nights in Apr 2026

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2026

2/10 Terrible

Kylie

Travelled with family and small children
Disliked: Cleanliness
Room was old small and felt dirty
Stayed 1 night in Apr 2026

10/10 Excellent

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff. Clean room.
Stayed 1 night in Feb 2026

6/10 Okay

Elisabeth

Liked: Cleanliness, staff & service, amenities
Staff excellent. Small room with no view except brick wall.
Stayed 3 nights in Feb 2026

10/10 Excellent

Thu Myint

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2026

10/10 Excellent

Timothy

-
Stayed 1 night in Feb 2026

8/10 Good

Tara

The staff were friendly and helpful. Which is why I am giving 4 stars... The room.was the smallest hotel room I have seen. But it was fine enough
Stayed 1 night in Feb 2026

10/10 Excellent

Benjain

Stayed 1 night in Feb 2026

8/10 Good

Samantha

Liked: Cleanliness
Room was exactly what you pay for and very clean. The staff were amazing, offering to store luggage before check in was available and also had them waiting in the room afterwards. Great location.
Stayed 1 night in Feb 2026

8/10 Good

Maree

Liked: Cleanliness, staff & service, amenities
Staff were great. Room was clean Comfortable bed Very quiet
Stayed 1 night in Feb 2026

2/10 Terrible

Dane

Disliked: Amenities, property conditions & facilities
They tried refusing to give my my hundred dollar bond back because there was cigarette buts in the bin, they kept repeating they didn't allow smoking in the rooms , i explained to them i didn't smoke them in the room, if i had the whole room would have reeked of cigarettes, after waisting alot of time they finally got the manager to inspect the room and admitted i hadn't been smoking in the room and i finally got my bond back, no apologies or anything, what made it worse was i whent out of my way to leave it clean and tidy even stripping the linen fold the blanket wipe the surfaces in the bathroom and table and they still tried to, i feel ,scam me out of the $100
Stayed 1 night in Feb 2026

10/10 Excellent

Leveni, Werrington

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 5 nights in Feb 2026

8/10 Good

Albert

Stayed 1 night in Feb 2026

8/10 Good

Maree

Liked: Cleanliness, staff & service
Staff were lovely and helpful.
Stayed 1 night in Feb 2026

8/10 Good

Robert, San Jose

Friendly staff.
Stayed 4 nights in Jan 2026

10/10 Excellent

Utkrisht

Stayed 1 night in Jan 2026

6/10 Okay

Marianna

Staff were lovely! I had a problem with my initial room and was moved to another room. The new room itself was lovely apart from the loud airconditioner. The ground floor carpet in the hallway was disgusting, old and gathered in some parts. It also was not nice to have laundry in the area right outside the rooms- several cages of dirty sheets as well as clean. Overall the location was wonderful and the staff very lovely.
Stayed 3 nights in Jan 2026

4/10 Poor

Bhaskar

Stayed 1 night in Jan 2026

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and nice clean comfy room, comfy beds - nice staff and everything you could need close by!
Stayed 2 nights in Oct 2025

4/10 Poor

Sarah

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
We were “upgraded” to the top floor. For anyone planning to stay at this hotel please note that the room on the top floor is only accessible via stairs. If this would be a problem for you I would advise to request to be on level 3 or below. The room felt dusty & dated. Ideal location for us though, right across from Southern Cross Station
Stayed 1 night in Jan 2026

2/10 Terrible

Simple

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room had broken air conditioning that made awful noise and didn’t let us sleep. Even the shower door would make squeaky noise. Too small a room for such high price. Does not deserve to be a 3.5 star hotel.
Stayed 2 nights in Jan 2026

2/10 Terrible

jorjeta

Stayed 2 nights in Jan 2026