Hotel Riu Ocho Rios - All Inclusive

3.5 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Ocho Rios - All Inclusive

6 bars/lounges, 2 swim-up bars, 2 poolside bars
Aerial view
Private beach, white sand, sun-loungers, beach towels
4 restaurants, dinner served, Italian cuisine
BBQ/picnic area

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast included
  • Hot tub

Explore the area

Map
Mammee Bay, Ocho Rios, Saint Ann
  • Green Grotto Caves
    3 min drive
  • Maima Seville Great House & Heritage Park
    6 min drive
  • Dunn's River Falls
    7 min drive
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    32 min drive

Room options

Double Room, Ocean View (B2C-US)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (B2C-US)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (U)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Ocean View (U)

  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms (U)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront (U)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

Family Room, 2 Bedrooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Room, 2 Bedrooms (E)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Double Room, Garden View (C)

  • 28 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Garden View (C)

  • 28 sq m
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Double Room, Ocean View (C)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (B2C-US)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Ocean View (B2C-US)

  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (B2C-US)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (U)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • 34 sq m
  • Sleeps 8
  • 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (U)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 34 sq m
  • Sleeps 8
  • 2 Double Beds

Junior Suite, Garden View (U)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (C)

  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Double Room, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Garden View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Room (B2C-CA)

  • Sleeps 4
  • 2 Double Beds

Double Room, Connecting Rooms, Garden View (B2C-CA)

  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Double Room, Oceanfront (U)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (B2C-US)

  • 28 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Room (B2C-US)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Double Room, Partial Ocean View (L)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

  • 34 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (C)

  • 34 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

Standard Double Room (E)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (C)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront (C)

  • 34 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Garden View (C)

  • 33 sq m
  • Sleeps 8
  • 4 Double Beds

Junior Suite, Connecting Rooms, Garden View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Room (C)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Double Room, Connecting Rooms, Ocean View (C)

  • 27 sq m
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Standard Double Room, Connecting Rooms, Partial Ocean View (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

  • 33 sq m
  • Sleeps 8
  • 4 Double Beds

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds

Double Room, Oceanfront (L)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Oceanfront (E)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Family Room (E)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Family Room, 2 Bedrooms (L)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed

Junior Suite, Garden View (L)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (L)

  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Ocho Rios

With a stay at Hotel Riu Ocho Rios - All Inclusive in Ocho Rios, you'll be by the ocean, within a 10-minute drive of Dunn's River Falls and Green Grotto Caves. .This beach property is 2.7 mi (4.3 km) from Jamaica Beaches and 2.8 mi (4.6 km) from Maima Seville Great House & Heritage Park.

What's nearby

  • Green Grotto Caves - 3 min drive
  • Dolphin Cove - 6 min drive
  • Dunn's River Falls - 7 min drive
  • Mystic Mountain - 8 min drive
  • Turtle Beach - 11 min drive

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 91 min drive

Restaurants

  • ‪Mandalay Asian Restaurant - ‬3 min walk
  • ‪Bob Marley Bar - ‬1 min walk
  • ‪Boulangerie - ‬12 min drive
  • ‪Just Coool A.K.A Puddin Man - ‬9 min drive
  • ‪Bamboo Blu - ‬1 min walk

About this property

Hotel Riu Ocho Rios - All Inclusive

Family-friendly fun at the beach, with 5 outdoor pools
Hotel Riu Ocho Rios - All Inclusive offers 901 accommodations with free minibar items and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Satellite television is provided.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ocho Rios property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

A private beach, a health club, and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 901 guestrooms featuring free minibar items. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 5 outdoor swimming pools, you can spend some time at the private beach. Additional features at this Art Deco property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at St. Ann, one of the property's 4 restaurants. Wind down with a drink at one of the 6 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. This property has 2 meeting rooms available for events. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM.
St. Ann - Onsite family restaurant.
Kulinarium - This restaurant serves dinner only. Open daily.
Piacenza - This restaurant specializes in Italian cuisine. Open daily.
Mandalay - This restaurant specializes in Asian cuisine. Open daily.

All-inclusive details

All-inclusive room rates at Hotel Riu Ocho Rios - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

In-room minibar (all beverages included)
In-room liquor dispensers
Number or type of beverages limited at one or more venues

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM–11:30 AM
  • 4 restaurants
  • 2 swim-up bars, 2 poolside bars and 6 bars/lounges
  • Coffee/tea in a common area

Restaurants on site

  • St. Ann
  • Kulinarium
  • Piacenza
  • Mandalay

Things to do

  • 24-hour fitness centre
  • 5 outdoor pools
  • Fitness classes
  • Beach volleyball
  • Children's pool
  • Free water park access
  • Full-service spa
  • Motorised watercraft
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • A hot tub
  • Steam room
  • Surfing/body boarding
  • Tennis
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Snack bar/deli
  • Water slide

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Meeting rooms - 2

Outdoors

  • Beach loungers
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Vegetable garden

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Free bottled water
  • Free minibar

More

  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or spa tub
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

All Inclusive RIU Ocho Rios
Ocho Rios All Inclusive
Ocho Rios RIU
Ocho Rios RIU All Inclusive
RIU Ocho Rios
RIU Ocho Rios All Inclusive
Club Hotel Riu Ocho Rios
ClubHotel Riu Ocho Rios Jamaica
Rio Ocho Rios
Riu Hotel Ocho Rios
Riu Ocho Rios Jamaica
Riu Ochos Rios
Rui Ocho Rios
RIU Ocho Rios All Inclusive All-inclusive property
RIU Ocho s Inclusive inclusiv
RIU Ocho Rios All Inclusive
Hotel Riu Ocho Rios - All Inclusive Ocho Rios
Hotel Riu Ocho Rios - All Inclusive All-inclusive property

Hotel Riu Ocho Rios - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1296 out of 2595 reviews" "
Rating 8 - Good. 660 out of 2595 reviews" "
Rating 6 - Okay. 322 out of 2595 reviews" "
Rating 4 - Poor. 153 out of 2595 reviews" "
Rating 2 - Terrible. 164 out of 2595 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Keisha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was amazing very friendly, fun, the glow party was so much fun! Big shoutout to Gabby, Bubbles, Biggz, and Tevin!! The restaurant and food options are very limited if I didn’t eat off the resort I only ate at the buffet. The menu options for the restaurants I was unable to eat because I’m allergic to shellfish, which is weird because they are not solely a seafood restaurant. Upon entry my room was nice and cozy, but when I went to take a shower the water was trickling out of the pipe! I was heading to dinner and I went to the front desk and they advise me they would send someone while I was at dinner. However when I got back to the room nothing had been done. Eventually they came the following night and removed a filter that was blocking the water flow, not sure why that wasn’t done before I arrived. Secondly the toilet got stopped up and overflowed, my entire bathroom and entryway was flooded. I ended up turning off the water for the toilet and cashed the front desk advising it was an emergency she said she would send someone. After about 30 minutes no one arrived so I went to the front desk, and reported it again maintenance arrived an hour and 30 minutes in total after I called in an “emergency”. Besides those two rare mishaps the scenery was beautiful, drinks were on point. I just love how welcomed they made me feel.
Stayed 3 nights in Sep 2024

8/10 Good

Jameoni

Stayed 4 nights in Aug 2024

8/10 Good

Eunise

Liked: Cleanliness, staff & service
Stayed 6 nights in Sep 2024

8/10 Good

mark

Liked: Cleanliness, property conditions & facilities
Great property the food was not so great and the pool closes to early for a vacation 6pm is to early for adults
Stayed 4 nights in Sep 2024

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

6/10 Okay

Vaughn-Nell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are pretty simple nothing too exciting. There was no internet the entire stay. I was bored out of my mind. There wasn’t much of any entertainment on the property. The drinks was bad and the food was bad. Honestly the staff saved this experience, they are great. If the place it self was giving what was needed along with the staff and their service it would’ve been great.
Stayed 2 nights in Sep 2024

4/10 Poor

Neasha

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I did not like the food very poorly made then they get you drunk allll day for there to be limited to no food at night forcing you to spend more money as if we don’t spend thousands of dollars already to be there it’s giving very money hungry only good food is the jerk center and for the amount that’s terrible also the fact that there is no room service is crazy I never stayed in a alllllll inclusive and there is no room service where is the money going
Stayed 5 nights in Sep 2024

6/10 Okay

Oneil

Travelled with partner
Food quality and texture is very poor. No taste. Towels in the room not fresh. And those towels once you use it on your skin it rub off your skin
Stayed 4 nights in Sep 2024

8/10 Good

Angela Tyra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like that the pool close too early..we on vacation..at least till 8pm.
Stayed 3 nights in Sep 2024

4/10 Poor

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room I had was plagued with problems, but I was never offered to move. First, the TV and the guide in the room did not match The guide had channel #s from 001 to 090 the TV had 34-101 and 89-101 no commonality. The tech said you can just use the up and down arrows on the remote.???? One evening power went off in my room only. The tech was able to bypass the faulty circuit breaker. The shower when set at a comfortable temperature would then fluctuate from comfortable to cold to scalding and repeat, I would step back when it wasn't in the comfortable area. The toilet seat was plastic and would move when I went to wipe. The WC was so small my head would hit the door when I bent to pull up my skivvies.
Stayed 5 nights in Sep 2024

10/10 Excellent

Eon Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 7 nights in Sep 2024

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 6 nights in Sep 2024

8/10 Good

Vaughan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Local menu needs improvement. Staff was courteous and responded promptly to our requests. Overall, the property was well maintained. However, a few areas on the buildings' upper/roof sections need repairs. Refuse removal was efficient. The AC needs better maintenence; especially the filtration part. Excessive limescale on my rooms' shower glass is removable.
Stayed 7 nights in Sep 2024

10/10 Excellent

Suzette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a Jamaican, going with an American who's partially disable was disappointed that she had to pay for the use of a wheel chair and
Stayed 4 nights in Sep 2024

2/10 Terrible

Sherain

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The beach was the best highlight for this resort along with the service and food at the Steakhouse and Kilinarium restaurant. This also includes the entertainers who created a lively and engaging atmosphere. Everything else about the property was very poor. The food in the dining area, mass produced, fruits given not ripe, no ATM on property, no room service, cannot take food to the room, one elevator for one building that is very small, the walk to the dining area is very long, no AC in the restaurants, very hot, wi-fi poor connection, no entertainment for the elderly, upgraded furnitures for the suites, safe in room needs upgrading, better in room amenities needed, gym is very small to accommodate enough guest, the entertainment section is super hot. Overall the hotel should consider key strategies that will enhance guest satisfaction such as personalized service, better amenities, room service efficiency, improve check in and check out experience, empower staff allowing them to make on the spot decisions and enhance the facilities. Most of the staff are very professional at their duties especially the housekeepers who are meticulous and consistent at their job. The dining room staff are very friendly, warm, attentive, consistent and the entertainment staff collaborate very well and supporting to each other. Some of the front desk staff were very helpful but should provide continuous training on customer service and empowerment for on the spot decision.
Stayed 5 nights in Sep 2024

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private beach, beautiful pools and property, endless excellent food and drink options, wonderful staff.
Stayed 6 nights in Mar 2024

10/10 Excellent

Corrette Angella

Liked: Cleanliness, staff & service, property conditions & facilities
The environment is Clean. The dining room staffs are very friendly and welcoming. Overall my stay was very satisfying.
Stayed 7 nights in Sep 2024

10/10 Excellent

ian

Travelled with family
Beautiful the vibes are immactulate. Good buffet food. Nice drinks. Freindly staff.
Stayed 4 nights in Sep 2024

8/10 Good

Jaznelle

Stayed 4 nights in Jun 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located to where I needed to be. It is also moderately priced and offered great entertainment and food.
Stayed 3 nights in Sep 2024

4/10 Poor

Nattasha

Travelled with group
Disliked: Amenities
N/A
Stayed 3 nights in Sep 2024

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

6/10 Okay

Shannon

Travelled with family
Liked: Staff & service, amenities
The staff and service was excellent, the entertainment was outstanding. This was a birthday trip and they made it special. There were some aspects of the dining area that needs improving.
Stayed 5 nights in Sep 2024

8/10 Good

salome

Travelled with family
Liked: Amenities
3rd time visiting, enjoyed myself
Stayed 3 nights in Sep 2024

8/10 Good

Leon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was terrible. I had to wait for my room after checkin time, with little no instructions or guidance. The rooms are bare minimum for a Riu, my first room had no liquor or slippers bathrobe or extra pillows. We requested numerous times to therefore asking for a new room, the second room was the exact same. The restaurants were hard to get into and then when you finally did get a reservation it is buffet style. The taxi fare is ridiculously over priced. The alcohol choice is also sparse. Not my favourite Riu would not recommend or stay again.
Stayed 2 nights in Sep 2024