Hotel Riu Ocho Rios - All Inclusive

3.5 star property

Photo gallery for Hotel Riu Ocho Rios - All Inclusive

6 bars/lounges, 2 swim-up bars, 2 poolside bars
Private beach, white sand, sun-loungers, beach towels
Aerial view
BBQ/picnic area
4 restaurants, dinner served, Italian cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included

Explore the area

Map
Mammee Bay, Ocho Rios, Saint Ann
  • Dolphin Cove
    ‪6 min drive‬
  • Dunn's River Falls
    ‪7 min drive‬
  • Mystic Mountain
    ‪8 min drive‬
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪32 min drive‬

Room options

Double Room, Ocean View (B2C-US)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (B2C-US)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Deluxe - E)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (U)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Ocean View (U)

  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms (U)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront (U)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

Family Room, 2 Bedrooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Room, 2 Bedrooms (E)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Double Room, Garden View (C)

  • 28 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Garden View (C)

  • 28 sq m
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Double Room, Ocean View (C)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (B2C-US)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Ocean View (B2C-US)

  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (B2C-US)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (U)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • 34 sq m
  • Sleeps 8
  • 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (U)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 34 sq m
  • Sleeps 8
  • 2 Double Beds

Junior Suite, Garden View (U)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (C)

  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Double Room, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Garden View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Room (B2C-CA)

  • Sleeps 4
  • 2 Double Beds

Double Room, Connecting Rooms, Garden View (B2C-CA)

  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Double Room, Oceanfront (U)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (B2C-US)

  • 28 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Room (B2C-US)

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Double Room, Partial Ocean View (L)

  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

  • 34 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (C)

  • 34 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

Standard Double Room (E)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (C)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront (C)

  • 34 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Garden View (C)

  • 33 sq m
  • Sleeps 8
  • 4 Double Beds

Junior Suite, Connecting Rooms, Garden View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Room (C)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Double Room, Connecting Rooms, Ocean View (C)

  • 27 sq m
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Standard Double Room, Connecting Rooms, Partial Ocean View (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

  • 33 sq m
  • Sleeps 8
  • 4 Double Beds

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds

Double Room, Oceanfront (L)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (E)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Family Room (E)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Family Room, 2 Bedrooms (L)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed

Junior Suite, Garden View (L)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (L)

  • 69 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Ocho Rios

When you stay at Hotel Riu Ocho Rios - All Inclusive in Ocho Rios, you'll be by the ocean, within a 10-minute drive of Dunn's River Falls and Jamaica Beaches. .This beach property is 1.3 mi (2.1 km) from Green Grotto Caves and 2.8 mi (4.6 km) from Maima Seville Great House & Heritage Park.

What's nearby

  • Dolphin Cove - 6 min drive - 4.6 km
  • Dunn's River Falls - 7 min drive - 4.9 km
  • Mystic Mountain - 8 min drive - 5.7 km
  • Ocho Rios Fort - 9 min drive - 6.5 km
  • Turtle Beach - 11 min drive - 8.0 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 91 min drive

Restaurants

  • ‪Mandalay Asian Restaurant - ‬3 min walk
  • ‪Bob Marley Bar - ‬1 min walk
  • ‪Boulangerie - ‬12 min drive
  • ‪Just Coool A.K.A Puddin Man - ‬9 min drive
  • ‪Bamboo Blu - ‬1 min walk

About this property

Hotel Riu Ocho Rios - All Inclusive

Family-friendly beachfront location with 5 outdoor pools
Hotel Riu Ocho Rios - All Inclusive offers 901 accommodations with free minibar items and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Satellite television is provided.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ocho Rios property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

A private beach, a health club, and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 901 guestrooms featuring free minibar items. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 5 outdoor swimming pools, you can spend some time at the private beach. Additional features at this Art Deco property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at St. Ann, one of the property's 4 restaurants. Wind down with a drink at one of the 6 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. This property has 2 meeting rooms available for events. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM.
St. Ann - Onsite family restaurant.
Kulinarium - This restaurant serves dinner only. Open daily.
Piacenza - This restaurant specializes in Italian cuisine. Open daily.
Mandalay - This restaurant specializes in Asian cuisine. Open daily.

All-inclusive details

All-inclusive room rates at Hotel Riu Ocho Rios - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

In-room minibar (all beverages included)
In-room liquor dispensers
Number or type of beverages limited at one or more venues

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 4 restaurants
  • 6 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kulinarium
  • Mandalay
  • Piacenza
  • St. Ann

Things to do

  • 24-hour gym
  • 5 outdoor pools
  • Beach volleyball
  • Children's club
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Hot tub
  • Personal motorised watercraft
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Tennis
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

All Inclusive RIU Ocho Rios
Ocho Rios All Inclusive
Ocho Rios RIU
Ocho Rios RIU All Inclusive
RIU Ocho Rios
RIU Ocho Rios All Inclusive
Club Hotel Riu Ocho Rios
ClubHotel Riu Ocho Rios Jamaica
Rio Ocho Rios
Riu Hotel Ocho Rios
Riu Ocho Rios Jamaica
Riu Ochos Rios
Rui Ocho Rios
RIU Ocho Rios All Inclusive All-inclusive property
RIU Ocho s Inclusive inclusiv
RIU Ocho Rios All Inclusive
Hotel Riu Ocho Rios - All Inclusive Ocho Rios
Hotel Riu Ocho Rios - All Inclusive All-inclusive property

Hotel Riu Ocho Rios - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1378 out of 2760 reviews
Rating 8 - Good. 706 out of 2760 reviews
Rating 6 - Okay. 348 out of 2760 reviews
Rating 4 - Poor. 159 out of 2760 reviews
Rating 2 - Terrible. 169 out of 2760 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Jorge

Travelled with family
Disliked: Staff & service
Customer service terrible. Beach beautiful, food great and entertainment amazing.
Stayed 7 nights in Dec 2024

10/10 Excellent

Saudra Althea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything

8/10 Good

Sharla

Travelled with family
Liked: Cleanliness, staff & service
The beach and entertainment were good. We didn't get the room in the location we reserved.
Stayed 5 nights in Dec 2024

8/10 Good

Simone Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was spacious, and was upgraded in areas that were once in need. Unfortunately, we requested Oceanview, thinking we would see more of the view from our room, but the view was a slice because of the side of the building we were placed. We were informed that we should have requested oceanfront, which was not an option offered in the app.
Stayed 7 nights in Nov 2024

10/10 Excellent

Cordella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, very clean, variety of food options and good quality, delicious food, awesome entertainment
Stayed 4 nights in Dec 2024

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that they served authentic Jamaican food as an option everyday , food overall was good .The hotel was very clean , room was clean .They responded to request and concern very promptly. What I didn’t like is that staff need to be more efficient especially in dinning area , on several occasions I had to be looking for a server to give us water or juice at the table ,their was also no napkin at one point and I had to ask the server twice for napkin a mean how can you set a table with nothing for us to wipe our hands , other wise the property was good , service was great I would give them a 8 out of 10 . Great place for family trip .very conveniently located , less than 10 minutes from Dunns river , mystic mountain and dolphin cove if you want to do excursions.
Stayed 5 nights in Dec 2024

8/10 Good

Dinero

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Rashid, TULSA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful. My GF was sick and the staff at the restaurant gave her hot water and tea daily and asked about her every time they saw me. Everyone went above and beyond.
Stayed 4 nights in Dec 2024

10/10 Excellent

John B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is huge. Has areas that are active and loud and areas that are quiet. Has something for whatever you are looking for.
Stayed 7 nights in Dec 2024

10/10 Excellent

Nateeshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

marquea damona, Dover

Stayed 3 nights in Dec 2024

6/10 Okay

Roycil

Stayed 5 nights in Nov 2024

6/10 Okay

Roxana

Travelled with family
Liked: Staff & service
Our stay was generally ok. I guess we kind of expected food and drinks to be mediocre, we did enjoy two of the “specialty restaurants”. It was hard to find quiet spaces. The music was blasting almost all day long. Rooms were in ok condition and a really musty smell that is hard to get off the clothes. Some small things like several outlets and the phone were not working. I think the most salient point were the waterslides and the kids area which were a lot of fun. The pool was clean and the beach area was nice. The gym was quite small for such a large property and a bit crowded, but functional. We didn’t partake in the entertainment activities so can’t comment on that. Overall we had a good trip and enjoyed our time there.
Stayed 7 nights in Dec 2024

2/10 Terrible

Memmalatel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options were fairly good and available; beach was lovely and easily accessible with lots of space; Room was okay, whatever we lacked we asked for and received, we needed a crib and it was provided, we were warned not to turn the a/c off so as to prevent the mold, the fold-out bed showed signs of rust but we never really needed it so we folded it back up, we encountered a small roach (teenager) but not alarming, when we plugged in a laptop the electricity in the room went off however it came back on after we removed and re-inserted the electronic room access key; Check-in was good, it seemed more casual than professional, but that may have been because we are locals; The App worked really well, we were able to book different restaurants using it; overall it was good
Stayed 3 nights in Dec 2024

2/10 Terrible

Reina Maier

Stayed 3 nights in Dec 2024

10/10 Excellent

natalie

Stayed 3 nights in Dec 2024

10/10 Excellent

Deborah

Stayed 3 nights in Dec 2024

8/10 Good

Montez, San Francisco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff not friendly, wanted more free water sports, no heated pool or hot tub, no after hours adult spots.
Stayed 3 nights in Dec 2024

10/10 Excellent

Dionne

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff is friendly food is excellent and a lot of activities the beach is very nice everything is excellent love it
Stayed 6 nights in Dec 2024

10/10 Excellent

Ann Marie P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

8/10 Good

Julie, Forest Lake

Travelled with family
It would be nice if they had room service and a few more dining options-otherwise it was great!
Stayed 7 nights in Dec 2024

8/10 Good

Toni-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

2/10 Terrible

Kelly, Washington

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
PLEASE DO NOT go there! Waste of too much money. Beddings had blood stains when we arrived, we called for cleaning. Instead of cleaning, they sprayed something toxic and wiped the stains on the surface. We could still see the stains, lifted the beddings and they were all under. They only took care of it the last night. They do not refund, go to legal. MOLD on pillows, cockroaches (I have evidence), and very non-responsive people. Your beddings MAY have been used by prior guests and were not changed. Gross. NOT FAMILY friendly as they advertised, it is an (not children) PARTY resort. There is nothing where FAMILIES can participate, it is either you drop off your children with strangers and go do something else, or just do what makes the kids happy. They were willing to kick out a woman from the gym because her child was sitting silently playing on the phone by the door at a corner, incident was video taped. BEEES! Everywhere especially by the pool benches! Trash cans were stinky and always overflowing all around. They do not have transportation to anywhere, even to airport. The waterslides shown in pictures are only for adults, not family. Too steep. It is either adults ride as children do nothing, or you go to the play place for children. Nothing for families. They are NOT responsive to any requests at customer service, front desk or anywhere. We were only 3 and they could not give us 3 towels during the entire stay. We called and messaged.
Stayed 4 nights in Dec 2024

10/10 Excellent

dalton oneil

Stayed 4 nights in Dec 2024