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Hotel Palace Puebla

3.0 star property

Photo gallery for Hotel Palace Puebla

Hallway
Standard Room, 2 Double Beds
Front of property
Interior entrance
Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Parking included
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
2 ORIENTE NUMERO 13, Puebla, PUE, 72000
  • Zócalo de Puebla
    ‪2 min walk‬
  • Puebla Cathedral
    ‪7 min walk‬
  • Puebla Convention Center
    ‪8 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪43 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 Double Bed

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

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  • Parking available
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4.0 out of 5, Very good, (810)
The price is AU$77
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includes taxes & fees
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About the area

Puebla

With a stay at Hotel Palace Puebla, you'll be centrally located in Puebla, steps from Zócalo de Puebla and within a 10-minute walk of Puebla Cathedral. .This hotel is 1.1 mi (1.7 km) from Puebla Convention Center and 2.3 mi (3.7 km) from Fort Loreto.

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.2 km
  • Puebla Cathedral - 7 min walk - 0.6 km
  • Puebla Convention Center - 8 min walk - 0.8 km
  • Fort Loreto - 7 min drive - 3.7 km
  • Centro Expositor - 7 min drive - 5.2 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 6 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Hotel Royalty Centro - ‬2 min walk
  • ‪Antigua Taqueria la Oriental - ‬2 min walk
  • ‪El Globo - ‬2 min walk
  • ‪Antigua Taquería la Oriental - ‬2 min walk

About this property

Hotel Palace Puebla

Colonial hotel with free valet parking and a 24-hour front desk
Hotel Palace Puebla offers 60 accommodations with hair dryers and fans. 32-inch flat-screen televisions come with satellite channels.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Stay in one of 60 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as desks and fans.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. To-go breakfasts are available daily from 7:30 AM to noon for a fee.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. Free valet parking is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 7:30 AM and noon.
Hotel Palace Puebla has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast to-go available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping centre

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bathtub
  • Front entrance ramp
  • Handrails in stairways (66 centimetre high)
  • Lever door handles
  • Lift (79 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately MXN 100 to 250 for adults, and MXN 100 to 250 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Palace Puebla
Palace Puebla
Hotel Palace
Hotel Palace Puebla Hotel
Hotel Palace Puebla Puebla
Hotel Palace Puebla Hotel Puebla

Hotel Palace Puebla Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 155 out of 396 reviews
Rating 8 - Good. 142 out of 396 reviews
Rating 6 - Okay. 57 out of 396 reviews
Rating 4 - Poor. 19 out of 396 reviews
Rating 2 - Terrible. 23 out of 396 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was wonderful!
Stayed 1 night in Sep 2024

10/10 Excellent

MARIA DEL CARMEN

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

2/10 Terrible

CESAR

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Había chinches en la cama y termine picoteado y con una ronchas en todo mi cuerpo.
Stayed 2 nights in Aug 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 6 nights in Feb 2023

10/10 Excellent

RUBEN

Stayed 1 night in Jan 2023

10/10 Excellent

luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

6/10 Okay

Giovanny

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
I really liked that it was close to many historical and tourist areas I felt safe the problem I didn’t like was cleanness of the room, the floor was so dirty and dusty the toilet seat had stains on it and the shower head didn’t spray out that much water.
Stayed 2 nights in Apr 2022

10/10 Excellent

rossitza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2022

10/10 Excellent

Eduardo

Stayed 2 nights in Feb 2022

8/10 Good

Noe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown Puebla
Nice place in downtown area.
Stayed 1 night in Jan 2022

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed 1 night in Jan 2022

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Los colchones de la recamara pesimos , duros como tabla
Stayed 2 nights in Jan 2022

4/10 Poor

Priscila

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

10/10 Excellent

Elihu

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Oct 2021

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Clean room.
Stayed 5 nights in Oct 2021

2/10 Terrible

Lorenzo

Business traveller
Disliked: Staff & service, amenities
Nace
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Room doesn’t have A/C. Room doesn’t have Safety Box Location excellent Everything else great Price of room very low
Stayed 5 nights in Sep 2021

10/10 Excellent

Allan L, Athol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and a polite staff. Excellent restaurant on site.
Stayed 3 nights in Sep 2021

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021

2/10 Terrible

Hector

Travelled with family
Liked: Cleanliness
The prices changes
Stayed 7 nights in Aug 2021

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Angela

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
In May of 2021, the Hotel Palace had a sale price of 435 pesos for one person. Fantastic! I paid almost as much to stay at the miserable Hotel Casona Poblana.
Stayed 1 night in May 2021