4/10 Poor
Eleonora
27 Dec 2024
This property was fairly average, however I got horrible food poisoning at the resort and went to the hospital where a blood test confirmed that I was indeed food poisoned. When I went back and told Elmer at Guest Services about this, he took no responsibility and said that I was drinking. I am not a drinker at all. I asked them if they would upgrade me for this impact on my vacation and they said no and that it was entirely my own fault. I find this highly offensive. They could have given me a better room or at the very least apologized for the inconvenience and wished me well but instead they blamed me. It was adding insult to injury. I was severely food poisoning to the point where I passed out and had to go to the hospital for an IV to reduce my fever, to get rehydrated and to receive antibiotics. I have the paperwork to prove it. It was an awful situation. It did not make my trip amazing but I tried to make the best of it. There were some really wonderful staff people like Fabian in the restaurant and Jesus in security. Generally people are quite nice but Elmer at Guest Services was awful. Web sites maintain that the hotel has kayaks and outdoor activities such as snorkeling. Apparently there is none and this is false advertising. The beach has big waves and quite an undertow- beware of rocks cutting, your feet or hitting your ankles as the strong waves come in and out. If only the hotel took some responsibility for what happened to me, it would have meant a lot.
Eleonora
Stayed 7 nights in Dec 2024