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Hacienda Buenaventura Hotel & Mexican Charm

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Outdoor pool, pool umbrellas, pool loungers
Property grounds
Beach nearby, free beach shuttle, sun-loungers, beach umbrellas
Reception
Superior King Bed | View from room

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Restaurant
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa

Explore the area

Map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • Hotel Zone Beach
    5 min walk
  • Puerto Mágico
    5 min walk
  • Cruise Ship Pier
    6 min walk
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    11 min drive

Room options

View all photos for Superior King Bed

Superior King Bed

Superior King Bed

  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds

Standard Room Two Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King

Standard King

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds

Superior Room Two Double Beds

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed

Standard Triple Room - with a double bed

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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3.5 out of 5, Good, (975)
The price is AU$264
for 1 night
includes taxes & fees
7 Dec - 8 Dec
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About the area

Puerto Vallarta

With a stay at Hacienda Buenaventura Hotel & Mexican Charm in Puerto Vallarta (Hotel Zone), you'll be a 5-minute walk from Bay of Banderas and 7 minutes by foot from Cruise Ship Terminal. .This all-inclusive hotel is 2.9 mi (4.7 km) from Malecon and 3.7 mi (6 km) from Playa de los Muertos.

What's nearby

  • Hotel Zone Beach - 5 min walk - 0.4 km
  • Puerto Mágico - 5 min walk - 0.4 km
  • Cruise Ship Terminal - 7 min walk - 0.6 km
  • La Isla - 7 min walk - 0.7 km
  • Malecon - 4 min drive - 4.7 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 11 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪Porfirio’s - ‬5 min walk
  • ‪Vaca Argentina - Vallarta - ‬5 min walk
  • ‪Outback Steakhouse - ‬2 min walk
  • ‪Tacos Candora - ‬4 min walk

About this property

Hacienda Buenaventura Hotel & Mexican Charm

Beach hotel near Cruise Ship Terminal
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with safes and complimentary toiletries. Beds feature down comforters. 32-inch LED televisions come with digital channels.

Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages and hot stone massages. A variety of treatment therapies are provided, including reflexology.
Stay in one of 155 guestrooms featuring LED televisions. Digital television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes, as well as phones with free local calls.
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. The complimentary beach shuttle makes getting to the surf and sand a breeze.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at La Troje, one of the hotel's 3 restaurants. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage.

Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk.
La Troje - This buffet restaurant overlooks the pool and garden. Guests can enjoy drinks at the bar.
Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Sabores de Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Cascada Bar - This bar overlooks the pool. Open daily.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Dining availability limited at one or more venues

Other inclusions

Transportation to offsite activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Parking and public transport

  • No on-site parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • 1 beach bar, 1 poolside bar and 1 bar

Restaurants on site

  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico
  • Cascada Bar

Things to do

  • Outdoor pool
  • Spa services

Family friendly

  • Free rollaway/extra beds
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Nature reserve
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Step-free path to entrance
  • Upper floors accessible by stairs only

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down duvet
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LED TV
  • TV/satellite channels

More

  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds

Payment types

Important information

Optional extras

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 385 out of 999 reviews" "
Rating 8 - Good. 286 out of 999 reviews" "
Rating 6 - Okay. 152 out of 999 reviews" "
Rating 4 - Poor. 96 out of 999 reviews" "
Rating 2 - Terrible. 80 out of 999 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kirsten

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! I enjoyed the hospitality and the overall vibe was nice
Stayed 7 nights in Aug 2024

10/10 Excellent

Mayte

Liked: Cleanliness, staff & service, property conditions & facilities
The costs is very good
Stayed 3 nights in Aug 2024

10/10 Excellent

Natali

Stayed 4 nights in Jul 2024

4/10 Poor

Jose

Travelled with partner
Disliked: Amenities, property conditions & facilities
If i were to rate it from 1-10 (10 being the best) i would give this property a 4.5 . There is no wifi in your room only wifi at the lobby and by the pool. In 2024 hard to think hotels dont have wifi in your room . The food that was provided at the pool side was just cheap stuff like fries , hotdog, burgers. Thats it. The food the was provided at the buffet was not any better. If anyone were to read this please just spend and extra 200-300 bucks more and get a nicer resort.
Stayed 4 nights in Jul 2024

10/10 Excellent

vallerie

Liked: Cleanliness, staff & service
Everyone was quick to answer
Stayed 3 nights in Jul 2024

4/10 Poor

Hector

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
beach is 3 blocks away no restrooms where they have There umbrellas and seats it’s a terrible set up
Stayed 2 nights in Jul 2024

8/10 Good

Jesus, Anaheim

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price
Stayed 2 nights in Jul 2024

4/10 Poor

Daniel, El Paso

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioner can not be adjusted, rooms are hot. Door knobs and keys are old. Room lighting is poor. Not enough outlets in the room. Rooms need to be remodeled and updated. Staff is friendly. Swimming pool area was nice. Food was good.
Stayed 7 nights in Jul 2024

2/10 Terrible

Oscar

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property very outdated. Staff was really nice.
Stayed 4 nights in Jul 2024

8/10 Good

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It’s a dated hotel, but it’s charming. The food is excellent. Truly authentic Mexican food and had several different options everyday. My kids, 8, 11 and 16 lived their food, but they eat Mexican food anyways. Maybe they should incorporate quesadillas and chicken nuggets for kids that don’t eat much Mexican food. I wish it was beach front, but you can walk about 10 minutes to the beach. It is not so nice at the area of the beach, but it’s ok… our toilet wouldn’t flush properly and we called but it wasn’t fixed. We would literally have to crank it for it to flush. The pool is nice, the snack bar is good and the drinks were great. Overall good experience.
Stayed 4 nights in Jul 2024

6/10 Okay

MJ

Liked: Cleanliness, property conditions & facilities
The hotel has the hacienda theme and is not very big - a plus for me, but may not be for everyone. The staff is friendly and helpful but waiters are very slow and don't seem to be overly busy. Several times I got up myself to pour myself a coffee refill or to gran a set of utensils from their stations. Breakfast was fine, but still if you're no an egg eater you may find it challenging. Dinner buffet was worst I've seen at any resort. Very few choices, food was not looking or tasting well, looked old and dried up from being heated for hours. Pizza was so dried up that it looked like it was there for days, which I am sure was not the case. I would still visit but if the price was right and I would only get the breakfast option and skip the all inclusive.
Stayed 3 nights in Jul 2024

10/10 Excellent

Kim E, Kitimat

Liked: Cleanliness, property conditions & facilities
Great place!! I just wish the beach was on the property.
Stayed 7 nights in Jul 2024

10/10 Excellent

Kerry

Travelled with family
Liked: Amenities
Property was awesome however Expedia sucks
Stayed 4 nights in Jul 2024

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we (a couple) loved our stay! the rooms were very clean and comfortable with great AC, the beach was a short walk away (there was also a shuttle to and from the beach), open bar at the beach was great, the hotel is right next to the port and the supermarket, and all of the staff were extremely welcoming and kind. The buffet was so good and had a great variety! While traditional mexican cuisine was the highlight, they also had an asian food night and a night where they grilled up some nopal, meats, and veggies! We would absolutely return. One downside was the timeshare guy that held us up for a while when we first arrived, we had to repeatedly say we weren’t interested for him back off about it.
Stayed 6 nights in Jul 2024

8/10 Good

ANNA C, ARLINGTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuvimos una amena estadía , pero si me gustaría señalar la necesidad de remodelar los baños, y mejorar las recetas de la comida del buffet, en una de las noches los vegetales salteados estaban dañados , el calor en el dinning area era intolerable…..
Stayed 6 nights in Jul 2024

10/10 Excellent

ERICK

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice
Stayed 2 nights in Jul 2024

6/10 Okay

Shaula

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Abhiram

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience for us to live there
Stayed 6 nights in Jun 2024

10/10 Excellent

Thelma

Liked: Cleanliness
Stayed 3 nights in Jul 2024

10/10 Excellent

Roncalli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 1st trip to PV and this was a good choice for the price. I really did not know what to expect but it definitely exceeded expectation. Enjoyed the Friday night cultural presentation at the lobby. Family friendly hotel. I would say definitely a Mexican Charm. Buffet was very good and main dishes changed everyday I was there. Walmart is just walking distance away. Bus stop is also close by and very convenient to take a bus down to the Romantic Zone and the airport. Bus fare is only 10 Mexican Pesos to the Malecon or the airport, just take note of rush hours and buses can be crowded. Overall, was a great stay.
Stayed 4 nights in Jun 2024

2/10 Terrible

Efren

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Definitely not worth what I paid. Rooms are dated and need repairs. We switched rooms twice. TV from last room we were in was broken, contacted desk personnel and said it’ll be repaired but they failed to do so. We had to call the next day and they finally sent someone to replace broken TV. Food is always the same thing, no variety whatsoever and it doesn’t even taste good. We ended up not eating at the hotel after a couple days since the food was not great.
Stayed 7 nights in Jun 2024

2/10 Terrible

Saul, Aurora

Stayed 1 night in Jun 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, charming environment.
Stayed 2 nights in Jun 2024

8/10 Good

Richard

Stayed 5 nights in Jun 2024

8/10 Good

Theresa, North Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a cute property. My room was clean. The food was great. The chilaquiles station was my favorite. The staff is amazing and probably the best part of staying here.
Stayed 4 nights in Jun 2024