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Krystal Vallarta

3.5 star property

Photo gallery for Krystal Vallarta

4 outdoor pools, open 9:00 AM to 7:00 PM, pool umbrellas, pool loungers
Deluxe Room, Mountain View | Balcony view
Terrace/patio
Front of property
Poolside bar

Reviews

6.8 out of 10

Popular amenities

  • Breakfast available
  • Parking available
  • 24/7 front desk
  • Room service
  • Bar
  • Housekeeping

Explore the area

Map
Avenida Las Garzas, Puerto Vallarta, JAL, 48300
  • La Isla
    ‪4 min walk‬
  • Hotel Zone Beach
    ‪6 min walk‬
  • Puerto Mágico
    ‪7 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Ocean View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room, Garden View

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Ocean View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room, Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Mountain View

  • 40 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Garden View

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Mountain View

Deluxe Room, Mountain View

Deluxe Room, Mountain View

  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Garden View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Garden View

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Sea View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, Sea View

  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Sea View

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Sea View

  • 40 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Terrace/patio

Standard Room, Garden View

  • Sleeps 4
  • 2 Double Beds

Similar properties

Aerial view

Krystal Vallarta - All Inclusive

  • Pool
  • All-inclusive
  • Kids pool
  • Waterslide
3.3 out of 5, (652)
The price is AU$413
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Krystal Vallarta - All Inclusive

About the area

Puerto Vallarta

With a stay at Krystal Vallarta in Puerto Vallarta (Hotel Zone), you'll be within a 5-minute drive of Cruise Ship Terminal and Malecon. .This beach hotel is 0.3 mi (0.5 km) from Bay of Banderas and 3.6 mi (5.8 km) from Playa de los Muertos.

What's nearby

  • La Isla - 4 min walk
  • Hotel Zone Beach - 6 min walk
  • Cruise Ship Terminal - 10 min walk
  • Malecon - 4 min drive
  • Playa de los Muertos - 16 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 10 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Porfirio’s - ‬2 min walk
  • ‪Vaca Argentina - Vallarta - ‬3 min walk
  • ‪Vips - ‬6 min walk
  • ‪Outback Steakhouse - ‬2 min walk

About this property

Krystal Vallarta

Family fun on the beach, with 4 outdoor pools, near Cruise Ship Terminal
Krystal Vallarta offers 388 accommodations with safes and complimentary bottled water. 42-inch Smart televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 388 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.
Dip into one of the 4 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a fitness center. This Colonial hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the beach bar. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto Vallarta? This hotel has 3600 square feet (334 square meters) of space consisting of conference space and 3 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Krystal Vallarta has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MXN 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: MXN 390-390 for adults and MXN 200-200 for children
  • 1 restaurant
  • 1 beach bar and 1 bar
  • Room service available

Things to do

  • 4 outdoor pools
  • Access to nearby outdoor pool
  • Beach yoga
  • Children's pool
  • Fitness centre
  • Karaoke
  • Playground
  • Shopping

Family friendly

  • 4 outdoor pools
  • Access to nearby outdoor pool
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Corner/local shop
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (3600 square feet)
  • Meeting rooms - 3

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch smart TV
  • TV channels

Food and drink

  • Free bottled water

More

  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 390 to 390 for adults, and MXN 200 to 200 for children
  • Self parking fee: MXN 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 7:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Krystal Hotel
Krystal Hotel Vallarta
Krystal Vallarta
Krystal Hotel Puerto Vallarta
Krystal Puerto Vallarta Hotel Puerto Vallarta
Krystal Resort Puerto Vallarta
Nh Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Nh Krystal Vallarta
Krystal Vallarta Hotel
Krystal Vallarta Resort
Krystal Resort
Krystal Vallarta Hotel
Krystal Vallarta Puerto Vallarta
Krystal Vallarta Hotel Puerto Vallarta

Krystal Vallarta Reviews

Reviews

6.8
Rating 10 - Excellent. 287 out of 1006 reviews
Rating 8 - Good. 240 out of 1006 reviews
Rating 6 - Okay. 187 out of 1006 reviews
Rating 4 - Poor. 149 out of 1006 reviews
Rating 2 - Terrible. 143 out of 1006 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Olga

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
we was there from Sunday to wednsday they put us in the room 1618 was the last in the floor was so noise that we can't sleep and sometime the floor was no light in the hallway we call couples times for that and the shower was not warm water in till we went to the front desk and then they help us. and the worst was when I got o drink and I was treated like I stole the drink the lady sit by the bar was very rude she escort me to the front desk and make me paid $75.00 pesos is not the money I don't like the way that I was treaded I even ask for a receipt
Stayed 3 nights in Nov 2024

2/10 Terrible

Gloria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Daena

Travelled with family
Muy mal servicio, los cuartos y bańos tirandose el agua, no traen toallas suficientes, te atienden de mala gana
Stayed 4 nights in Nov 2024

10/10 Excellent

Mayra

Liked: Amenities
Amazing
Stayed 4 nights in Nov 2024

10/10 Excellent

Martyna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoy our stay . We did visit between Nov 7-11. Great location. Walking distance to the marina where from boat excursions were departing was a nice bonus as we booked some. Nice beach. The water temperature in the ocean was amazing. We were sleeping so well there :) Forgot to check the tag on their pillows as those were super comfortable. Very helpful and kind staff . Would go back again.
Stayed 4 nights in Nov 2024

8/10 Good

Elsa

Stayed 1 night in Oct 2024

6/10 Okay

Cesar

Travelled with partner
Disliked: Amenities, property conditions & facilities
Close to all the restaurants. Needs a big facelift
Stayed 2 nights in Nov 2024

10/10 Excellent

Berenice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is always welcoming. The views are great. Accommodation is always very nice. The staff is beyond helpful.
Stayed 6 nights in Oct 2024

10/10 Excellent

Ana Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for me and my 2 years old.
Stayed 1 night in Nov 2024

8/10 Good

Dylan

Stayed 1 night in Nov 2024

4/10 Poor

Bjorn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel grounds are under renovation, a lot of noise & construction vehicles on sight which took away from a relaxing vacation vibe. The rooms are filthy, I mean horrible, thick dust everywhere, on pictures, tv under the fridge & lots of dust bunnies on the ceiling & fan. The drapes have probably not been cleaned in years. Room safe did not work, batteries were dead, balcony doors didn’t lock & balcony light was burned out. Upside was the bed was very comfortable, towels & sheets were clean. The staff are extremely polite & accommodating & tried very hard to compensate for the aging, declining property. We cleaned up our room ourselves & stayed a week & enjoyed the fantastic view of the ocean & sunsets. The pools, deck & loungers are okay. We did not dine on site, lots of restaurants nearby & a bus stop right outside the lobby. The price was right but I would not stay again here.
Stayed 7 nights in Oct 2024

6/10 Okay

Claudia

Stayed 2 nights in Nov 2024

10/10 Excellent

Jillayne

Liked: Cleanliness, staff & service, property conditions & facilities
Almost everything was perfect. Concern that you could hear EVERYTHING through the doors and walls from our room. There was also a red mark on one of our pillows (looked like a drop of blood???? Evening else was good.
Stayed 1 night in Nov 2024

10/10 Excellent

Ilda, Arlington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a local food very near like a 15 minute walk, also there was a mall area 5 minute walk.
Stayed 4 nights in Sep 2024

8/10 Good

DeLynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from room. Good size rooms, clean, tons of tv channels in english, beautiful bathroom, refrigerator provided. Deck with chairs, a/c. I did find a cockroach in my bed before i slept in it but didnt find anything else. A bit noisy throughout the night out in hallway. We were on 26th floor, top of the building. A bit of a walk to the pools and beach. There is a huge active construction site on the property next to the main pool. Very loud. But would rather hear contstruction then the loudest activity director, with a microphone and huge speaker on full blast all day. Annoying. Food is subpar, expensive if you do buffet without inclusive package. But definetly not worth paying for inclusive unless you drink a lot. Great bar staff. Great front desk staff and thanks to Pablo for taking care of our luggage!! Easy check in process. Good location. Store next to hotel for limited needs. They bring in locals on busses 24 /7 so pretty packed. Pools are packed and get dirty quick. No waiters at pool which was odd
Stayed 3 nights in Oct 2024

10/10 Excellent

Martha

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lots of national visitors- good Attentive staff- good Restaurant needs cleaning, the ceiling fans and floors
Stayed 4 nights in Oct 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Eberardo A Perez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Eliezer

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good service, and food was great!
Stayed 3 nights in Sep 2024

2/10 Terrible

Allie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It is an old hotel however it could be kept cleaner than it is. The beach area had large trash bags left overnight. Construction was right next to the hotel building. There was a non stop noise. I wish Expedia would announced that in a warning ⚠️ sign for people who were booking. The staff was doing their best but it was such a poor management.
Stayed 6 nights in Sep 2024

8/10 Good

JOSEFINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good hotel, but not the best. It needs more maintenance and the food could be better. The swimming area is ok but music too loud to my ears!!
Stayed 4 nights in Aug 2024

6/10 Okay

Victorino

Travelled with family
Disliked: Staff & service
Room service ok
Stayed 6 nights in Aug 2024

8/10 Good

Eduardo

Liked: Staff & service
.
Stayed 5 nights in Aug 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr. Jose at the front desk was AMAZING!!! The captain was on point at making sure all our needswere met and recommending great places to go
Stayed 5 nights in Aug 2024

2/10 Terrible

Neil

Disliked: Staff & service, amenities, property conditions & facilities
The sink didn't drain, the WiFi didn't work, and neither did the fridge, had to wait an hour and a half to check in, it took 5
Stayed 9 nights in Aug 2024