4/10 Poor
Allen Shane
Travelled with family
25 Aug 2024
Disliked: Staff & service
If you are expecting a five star resort this is not the place to go. We were expecting a higher quality resort and would say that the property for this resort would be about a 3 1/2 star. Quality of the food the age of the resort and the really poor service all the way around our view. We went with 2 Yes -13 year-olds and utilize the family suite which is OK but the staffs reaction most of the time was no even to the simplest request. We were celebrating our 27th wedding anniversary and had arranged to have a cake delivered that evening at dinner they agreed I paid extra for it and never came tried to charge me a check out for the cake. Be careful when booking excursions at the resort the guy that was working with try to overcharge me twice until I caught him. Concierge is only good for dinner reservations anything worse than that would not go through them them. Also be prepared to go on a scavenger hunt for utensils napkins and other things to eat at the buffet. Lots to do on the resort we booked it mostly for the waterslides that was our mistake make sure you’re looking at the rest of the resort when deciding if this is the right one for you we would not return.
Allen Shane
Stayed 7 nights in Aug 2024