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Paradisus Palma Real Golf & Spa Resort All Inclusive

5.0 star property

Photo gallery for Paradisus Palma Real Golf & Spa Resort All Inclusive

Arcade
Garden view
The Reserve Adults Only Suite Ocean Front | Beach/ocean view
Exterior
Outdoor wedding area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Playa de Bávaro, Punta Cana, La Altagracia, 23000
  • Cocotal Golf and Country Club
    ‪12 min walk‬
  • Cortecito Beach
    ‪11 min drive‬
  • Los Corales Beach
    ‪12 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

Room options

View all photos for Surprise my Stay

Garden view

Surprise my Stay

  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Two Bedroom Master Suite

1 bedroom, premium bedding, pillow-top beds, free minibar

Two Bedroom Master Suite

  • 127 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for The Reserve Presidential Suite Ocean Front Adults Only

View from room

The Reserve Presidential Suite Ocean Front Adults Only

  • 167 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite Garden View Adults Only

1 bedroom, premium bedding, pillow-top beds, free minibar

Junior Suite Garden View Adults Only

  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for The Reserve Adults Only Suite Ocean Front

The Reserve Adults Only Suite Ocean Front | Beach/ocean view

The Reserve Adults Only Suite Ocean Front

  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View

Junior Suite Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve Adults Only Suite Ocean View

The Reserve Adults Only Suite Ocean View | Beach/ocean view

The Reserve Adults Only Suite Ocean View

  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Ocean Front

Suite Ocean Front | Beach/ocean view

Suite Ocean Front

  • 66 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean Front

Junior Suite Ocean Front

Junior Suite Ocean Front

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Double Bed

View all photos for Master Suite Swim-Up

1 bedroom, premium bedding, pillow-top beds, free minibar

Master Suite Swim-Up

  • 99 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe)

Junior Suite (Deluxe)

Junior Suite (Deluxe)

  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for The Reserve Adults Only Junior Suite Garden View

1 bedroom, premium bedding, pillow-top beds, free minibar

The Reserve Adults Only Junior Suite Garden View

  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim-Up

Junior Suite Swim-Up | View from room

Junior Suite Swim-Up

  • 76 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Two Bedroom Master Suite Swim-Up

1 bedroom, premium bedding, pillow-top beds, free minibar

Two Bedroom Master Suite Swim-Up

  • 175 sq m
  • Sleeps 5
  • 1 Double Bed OR 2 Twin Beds

View all photos for The Reserve Adults Only Junior Suite Swim Up

The Reserve Adults Only Junior Suite Swim Up

The Reserve Adults Only Junior Suite Swim Up

  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Room, Garden View

1 bedroom, premium bedding, pillow-top beds, free minibar

Junior Room, Garden View

  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite Deluxe

Master Suite Deluxe

Master Suite Deluxe

  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

3 outdoor pools, pool umbrellas, pool loungers

Paradisus Grand Cana - All Suites - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, (879)
The price is AU$1,088
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Paradisus Grand Cana - All Suites - All Inclusive

About the area

Punta Cana

A stay at Paradisus Palma Real Golf & Spa Resort All Inclusive places you in the heart of Punta Cana, a 3-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana. .This all-inclusive property is 1.8 mi (2.9 km) from Los Corales Beach and 2.3 mi (3.8 km) from Cortecito Beach.

What's nearby

  • Cocotal Golf and Country Club - 12 min walk - 1.0 km
  • Downtown Punta Cana - 9 min drive - 5.8 km
  • Cortecito Beach - 11 min drive - 3.8 km
  • Los Corales Beach - 12 min drive - 2.9 km
  • Bavaro Beach - 17 min drive - 4.7 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 27 min drive

Restaurants

  • ‪Lobby Bar - ‬10 min walk
  • ‪World Cafe - ‬1 min drive
  • ‪Lobby Bar - ‬8 min walk
  • ‪Seaside Grill - ‬6 min drive
  • ‪Riviera Restaurant - ‬6 min walk

About this property

Paradisus Palma Real Golf & Spa Resort All Inclusive

Luxury property on the beach, with 11 outdoor pools
Paradisus Palma Real Golf & Spa Resort All Inclusive offers 596 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. These individually furnished accommodations have separate sitting areas. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach and 4 outdoor tennis courts are featured at the property. 11 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

YHI Spa has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 596 individually furnished guestrooms, featuring free minibar items and espresso makers. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. 42-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 11 outdoor swimming pools, you can spend some time at the private beach. This Colonial property also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get to nearby shops on the complimentary shuttle.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at THE LUNCH BOX FAMILY KITC, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Visit one of the 11 bars/lounges, 3 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Punta Cana? This property has 69277 square feet (6436 square meters) of space consisting of a conference center and 13 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
THE LUNCH BOX FAMILY KITC - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
MALVA (+18) - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
MASCALZONE - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
MINA - This restaurant specializes in Argentinean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
BLUE AGAVE - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • Wheelchair-accessible parking available
  • Free local area shuttle
  • Free shopping centre shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 8 restaurants
  • 2 swim-up bars, 3 beach bars, 3 poolside bars and 11 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • THE LUNCH BOX FAMILY KITC
  • MALVA (+18)
  • MASCALZONE
  • MINA
  • BLUE AGAVE

Things to do

  • 11 outdoor pools
  • 4 outdoor tennis courts
  • Fitness classes
  • Arcade/games room
  • Beach volleyball
  • Beach yoga
  • Cycling
  • Billiards/pool table
  • Children's pool
  • Farming classes
  • Fitness centre
  • Full-service spa
  • Golf
  • Lifeguards on-site
  • Pilates classes
  • Private picnics
  • Racquetball/squash
  • Shopping
  • Tennis
  • Volleyball
  • Wine-tasting room
  • On-site winery
  • Winery release events
  • Yoga classes

Family friendly

  • 11 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Free supervised childcare
  • Corner/local shop
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf clubhouse
  • Golf privileges (optional)
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (69277 square feet of space)
  • Meeting rooms - 13

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Lifeguards on site
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Doorbell and phone notification
  • Lift
  • Lift door width (centimetres): 127
  • Front entrance ramp
  • Step-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Renovated entire property – December 2022
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Separate sitting area
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 5400 per pet (varies based on length of stay)
Welcoming dogs only
Food and water bowls, an off-leash area, and litter boxes are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Pet fee: DOP 5400 per pet (varies based on length of stay)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Paradisus Golf
Paradisus Palma Real All Inclusive
Paradisus Palma Real Golf
Paradisus Real
Paradisus Real Palma
Paradisus Palma Real Golf Resort All Inclusive Punta Cana
Paradisus Palma Real Golf Resort All Inclusive
Paradisus Palma Real Golf All Inclusive Punta Cana
Paradisus Palma Real Golf Spa Resort All Inclusive
Parasus Palma Real Inclusive
Paradisus Palma Real Golf & Spa Resort All Inclusive Punta Cana

Paradisus Palma Real Golf & Spa Resort All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 620 out of 1037 reviews
Rating 8 - Good. 181 out of 1037 reviews
Rating 6 - Okay. 118 out of 1037 reviews
Rating 4 - Poor. 54 out of 1037 reviews
Rating 2 - Terrible. 64 out of 1037 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Jason, Westminister

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Not a very good experience overall. A lot to be spoken of the overall services in this resort
Stayed 4 nights in Nov 2024

10/10 Excellent

carlos, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have visited in Punta Cana
Stayed 4 nights in Nov 2024

10/10 Excellent

Anuroopa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Best food
Stayed 2 nights in Nov 2024

2/10 Terrible

HARMANJEET

Disliked: Staff & service
terrible experience. waste $2000 i swear
Stayed 3 nights in Nov 2024

10/10 Excellent

Alireza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a great time in this beautiful resort. We loved it.?Mr. Antonio helped us with all of our needs. Great guy. And we are really appreciate it for all he did for us.
Stayed 4 nights in Nov 2024

4/10 Poor

Michael Thomas

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Check in process was not ideal, especially since we booked with Expedia They told us we had a "special" check in and sat us at an unattended desk. Was given the wrong room type, with the a/c not functioning in the main room. Had to switch the next day (after several back and forth with the front desk). Main pool had tons of debris at the bottom. No food service while sitting pool side. Drinks at pool were not good and hit or miss at other bars. Don't recommend.
Stayed 5 nights in Nov 2024

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very well kept. Staff is wonderful.
Stayed 7 nights in Nov 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second honeymoon
Amazing experience and it like staying in heaven. Wonderful time and excellent service.
Stayed 3 nights in Nov 2024

10/10 Excellent

Yexica, Hialeah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for family vacations
Stayed 3 nights in Nov 2024

10/10 Excellent

Alfredo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone working there were very nice and helpful.
Stayed 9 nights in Nov 2024

10/10 Excellent

Wynter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Wan Chu Queenie

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Chandreshkumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 6 nights in Nov 2024

10/10 Excellent

Krol

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of the experience was the staff. The list is very long but every individual we interacted with at the restaurant, excursion, checkin, checkout, child care, buffet, pool, spa, bar, etc. was just great. They were all super friendly and we would definitely go back there for another family vacation.
Stayed 4 nights in Nov 2024

10/10 Excellent

Brandon

Travelled with partner
Liked: Amenities
Everything !
Stayed 5 nights in Nov 2024

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My family and I stayed at the Paradisus Palma Real Golf & Spa Resort in Punta Cana, but our experience was overshadowed by several frustrating issues, particularly with check-in, concierge service, and communication. We were told we could check in early, but our room was not ready upon arrival. Despite being assured it would be ready within an hour with a promised upgrade, we were given a smaller room than what I reserved. This led to a frustrating process of room changes. The second room only had one king bed, unsuitable for our family of four. The third room was spacious and met our needs, but it wasn’t immediately available. After waiting over two hours, I had to escalate to the manager before finally receiving the correct room at 5:00 PM—hours after we arrived, wasting much of our first day. Our assigned concierge, Jose, also caused multiple issues. He failed to secure dinner reservations twice, leaving us embarrassed at the restaurants. Later, Antonio replaced him, and the service improved. Unfortunately, when Jose was reassigned, the quality of service declined again. Daily minibar restocking, which was supposed to be standard, never occurred despite repeated requests. Our room also lacked an iron or ironing board upon arrival, and it took over a day and multiple complaints to receive one. On a positive note, the food was delicious, and the restaurant and beach staff were friendly and welcoming.
Stayed 6 nights in Nov 2024

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent stay.
Stayed 3 nights in Nov 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our family stay here! The resort was nice, quiet, the food was great and so was the location. We had no issues with anything and enjoyed the friendly staff. We loved that they had a kids activity room and that our room was very big and easy to access to all other activities the resort offered. We booked all of our water activities right off the resort. Best of all their passion fruit drink!
Stayed 5 nights in Nov 2024

10/10 Excellent

Fjorela

Stayed 5 nights in Oct 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here. Went to celebrate my boyfriend’s birthday as a surprised and placed some request for when I got there and they gave us a cake, and a bottle of wine. The restaurants were TOP TIER. The food was great, and the seasoning was on point. Even the buffet was great as well. As for the staff, they were ALL VERY VERY friendly and pleasant. Took care of us for everything. Only had ONE issue and was that we were given the wrong room when we first got there, but the issue was resolved very quickly and we were moved to the room I booked. We were also promised some other amo iTunes because of the birthday which we never received but I didn’t mind because of the cake we received AND the birthday dinner we were given ANOTHER cake that was delicious.
Stayed 3 nights in Nov 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and friendliness at the Reserve Adult Only section. Highly recommend! Franklyn, our concierge, went above and beyond making sure we had everything we needed and more!
Stayed 6 nights in Nov 2024

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are different colors of wristbands for different types of guests, including Expedia. If you book through Expedia, they will constantly stop you in the hallways and ask for your feedback, probably concerned about a review. It is very difficult to make reservations for the best restaurants without going through the concierge, because they give priority to Royal guests and other categories. Our concierge booked us into a restaurant that was closed that night and it was very upsetting. The facilities are great, but many of the nicer areas are reserved for high-class members. There are no heated pools (during the windy months the water is cold - difficult to enjoy with a baby, for example). The beach is not private and there are many beach vendors. The staff are very friendly, but several of them tried to hold my child and I think the differences in culture should be considered because for many people this is not ok.
Stayed 7 nights in Nov 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Did t like being approached by multiple people trying to sell me on their Circle membership and trying to get me to book directly with the hotel instead of with Orbitz. Also could not enjoy the beach because of solicitors trying to sell us stuff or trying to get us to pet parrots and iguanas it was quite terrifying at times because we both have phobias to those particular animals. Other than that it was a good stay!

10/10 Excellent

Jeffrey Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole staff was great, and the place was clean and easy to navigate
Stayed 5 nights in Nov 2024