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Paradisus Palma Real Golf & Spa Resort All Inclusive

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Paradisus Palma Real Golf & Spa Resort All Inclusive

Arcade
Outdoor wedding area
Exterior
Garden view
The Reserve Adults Only Suite Ocean Front | Beach/ocean view

Reviews

8.4 out of 10

Very good

Popular amenities

  • On private beach
  • Pool
  • Restaurant
  • Spa
  • Pet-friendly
    Pet-friendly
  • All-inclusive
    All-inclusive

Explore the area

Map
Playa de Bávaro, Punta Cana, La Altagracia, 23000
  • Cocotal Golf and Country Club
    12 min walk
  • Los Corales Beach
    8 min drive
  • Cortecito Beach
    11 min drive
  • Punta Cana (PUJ-Punta Cana Intl.)
    25 min drive

Room options

View all photos for Roulette Room

Garden view

Roulette Room

  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Two Bedroom Master Suite

1 bedroom, premium bedding, pillow-top beds, free minibar

Two Bedroom Master Suite

  • 127 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for The Reserve Presidential Suite Ocean Front Adults Only

View from room

The Reserve Presidential Suite Ocean Front Adults Only

  • 167 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite Garden View Adults Only

1 bedroom, premium bedding, pillow-top beds, free minibar

Junior Suite Garden View Adults Only

  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for The Reserve Adults Only Suite Ocean Front

The Reserve Adults Only Suite Ocean Front | Beach/ocean view

The Reserve Adults Only Suite Ocean Front

  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View

Junior Suite Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve Adults Only Suite Ocean View

The Reserve Adults Only Suite Ocean View | Beach/ocean view

The Reserve Adults Only Suite Ocean View

  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Ocean Front

Suite Ocean Front | Beach/ocean view

Suite Ocean Front

  • 66 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean Front

Junior Suite Ocean Front

Junior Suite Ocean Front

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Double Bed

View all photos for Master Suite Swim-Up

1 bedroom, premium bedding, pillow-top beds, free minibar

Master Suite Swim-Up

  • 99 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe)

Junior Suite (Deluxe)

Junior Suite (Deluxe)

  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for The Reserve Adults Only Junior Suite Garden View

1 bedroom, premium bedding, pillow-top beds, free minibar

The Reserve Adults Only Junior Suite Garden View

  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim-Up

Junior Suite Swim-Up | View from room

Junior Suite Swim-Up

  • 76 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Two Bedroom Master Suite Swim-Up

1 bedroom, premium bedding, pillow-top beds, free minibar

Two Bedroom Master Suite Swim-Up

  • 175 sq m
  • Sleeps 5
  • 1 Double Bed OR 2 Twin Beds

View all photos for The Reserve Adults Only Junior Suite Swim Up

The Reserve Adults Only Junior Suite Swim Up

The Reserve Adults Only Junior Suite Swim Up

  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Room, Garden View

1 bedroom, premium bedding, pillow-top beds, free minibar

Junior Room, Garden View

  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite Deluxe

Master Suite Deluxe

Master Suite Deluxe

  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Pool

Paradisus Grand Cana - All Suites

Pool
Breakfast included
All-inclusive
Spa
4.2 out of 5, Very good, (780)
The price is AU$957
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Paradisus Grand Cana - All Suites

About the area

Punta Cana

A stay at Paradisus Palma Real Golf & Spa Resort All Inclusive places you in the heart of Punta Cana, a 3-minute drive from Cocotal Golf and Country Club and 8 minutes from Los Corales Beach. .This all-inclusive property is 2.3 mi (3.8 km) from Cortecito Beach and 2.8 mi (4.5 km) from Bavaro Beach.

What's nearby

  • Cocotal Golf and Country Club - 12 min walk - 1.0 km
  • Los Corales Beach - 8 min drive - 2.9 km
  • Downtown Punta Cana - 9 min drive - 5.8 km
  • Cortecito Beach - 11 min drive - 3.8 km
  • Bavaro Beach - 15 min drive - 4.6 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 25 min drive

Restaurants

  • ‪Lobby Bar - ‬10 min walk
  • ‪World Cafe - ‬1 min drive
  • ‪Lobby Bar - ‬8 min walk
  • ‪Seaside Grill - ‬6 min drive
  • ‪Riviera Restaurant - ‬6 min walk

About this property

Paradisus Palma Real Golf & Spa Resort All Inclusive

Luxury property on the beach, with 11 outdoor swimming pools
Paradisus Palma Real Golf & Spa Resort All Inclusive offers 596 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. These individually furnished accommodations have separate sitting areas. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach and 4 outdoor tennis courts are featured at the property. 11 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

YHI Spa has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 596 individually furnished guestrooms, featuring free minibar items and espresso makers. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. 42-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 11 outdoor swimming pools, you can spend some time at the private beach. This Colonial property also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get to nearby shops on the complimentary shuttle.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at THE LUNCH BOX FAMILY KITC, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Visit one of the 11 bars/lounges, 3 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Punta Cana? This property has 69277 square feet (6436 square meters) of space consisting of a conference center and 13 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
THE LUNCH BOX FAMILY KITC - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
MALVA (+18) - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
MASCALZONE - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
MINA - This restaurant specializes in Argentinean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
BLUE AGAVE - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • Wheelchair-accessible parking available
  • Free local area shuttle
  • Free shopping centre shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 8 restaurants
  • 2 swim-up bars, 3 beach bars, 3 poolside bars and 11 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • THE LUNCH BOX FAMILY KITC
  • MALVA (+18)
  • MASCALZONE
  • MINA
  • BLUE AGAVE

Things to do

  • 11 outdoor pools
  • 4 outdoor tennis courts
  • Fitness classes
  • Arcade/games room
  • Beach volleyball
  • Beach yoga
  • Cycling
  • Billiards/pool table
  • Children's pool
  • Farming classes
  • Fitness centre
  • Full-service spa
  • Golf
  • Lifeguards on-site
  • Pilates classes
  • Private picnics
  • Racquetball/squash
  • Shopping
  • Tennis
  • Volleyball
  • Wine-tasting room
  • On-site winery
  • Winery release events
  • Yoga classes

Family friendly

  • 11 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Free supervised childcare
  • Corner/local shop
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf clubhouse
  • Golf privileges (optional)
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (69277 square feet of space)
  • Meeting rooms - 13

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Lifeguards on site
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Doorbell and phone notification
  • Lift
  • Lift door width (centimetres): 127
  • Front entrance ramp
  • Step-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Renovated entire property – December 2022
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Separate sitting area
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 5400 per pet (varies based on length of stay)
Welcoming dogs only
Food and water bowls, an off-leash area, and litter boxes are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Pet fee: DOP 5400 per pet (varies based on length of stay)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Paradisus Golf
Paradisus Palma Real All Inclusive
Paradisus Palma Real Golf
Paradisus Real
Paradisus Real Palma
Paradisus Palma Real Golf Resort All Inclusive Punta Cana
Paradisus Palma Real Golf Resort All Inclusive
Paradisus Palma Real Golf All Inclusive Punta Cana
Paradisus Palma Real Golf Spa Resort All Inclusive
Parasus Palma Real Inclusive
Paradisus Palma Real Golf & Spa Resort All Inclusive Punta Cana

Paradisus Palma Real Golf & Spa Resort All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 521 out of 884 reviews" "
Rating 8 - Good. 158 out of 884 reviews" "
Rating 6 - Okay. 105 out of 884 reviews" "
Rating 4 - Poor. 43 out of 884 reviews" "
Rating 2 - Terrible. 57 out of 884 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Viviana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Our stay was amazing the staff the service the food the drinks and the entertainment Maria Ortiz from the buffet was amazing
Stayed 5 nights in Aug 2024

10/10 Excellent

Thomas Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality of the staff was second to none! I highly recommend you opt to do the VIP experience if you're looking for more of an "adult" vacaction. Our personal concierge Eriol went above and beyond to make sure our stay was as great as it could be. The staff were incredible, always asking if they could get us something or help us in anyway. My wife and I were here to celebrate the 60th birthday with a friend. Everyone at Paradisus made sure she had the best birthday ever! Highly recommend going here! We will be back for sure!
Stayed 7 nights in Aug 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay here at Paradisus Palma Real. Great professional staff. Will definitely stay at Paradisus Palma Real in the near future.
Stayed 3 nights in Aug 2024

10/10 Excellent

marissa, congers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and the staff is amazing
Stayed 4 nights in Aug 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Amenities
Anthony at the Ginger bar. Ismael, Dominga, Olga were great!
Stayed 6 nights in Aug 2024

10/10 Excellent

Edyta Caccioppo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful resort. Great food options. Very friendly staff.
Stayed 6 nights in Aug 2024

10/10 Excellent

carlos A

Liked: Cleanliness, staff & service, property conditions & facilities
the resort was a 5 star, everything was perfect.except i wish the buffet sitting area was with air conditioner
Stayed 7 nights in Aug 2024

8/10 Good

Marcello

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort and staff was very nice, but we found the food average. Also, we stayed away from the beach to avoid the local solicitors who had free access the hotel guests.
Stayed 5 nights in Aug 2024

10/10 Excellent

Bruce D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at the Paradisus Palma Real!! The staff was friendly and welcoming and our concierge Rosemary Dejesus managing all of our request with a smile.
Stayed 3 nights in Aug 2024

4/10 Poor

Luis

Liked: Staff & service, amenities, property conditions & facilities
Perfect
Stayed 5 nights in Aug 2024

8/10 Good

Sarah Belle

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The service wasn’t the best. And staff flirts a lot with the guests which I thought was very unprofessional and uncomfortable to say the least
Stayed 5 nights in Aug 2024

10/10 Excellent

Kevin Chin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 2 nights in Aug 2024

2/10 Terrible

Juan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience ever. We arrived early and waited with three young kids over an hour standing at an empty reception desk to be helped. Once helped we were told to come back at 3:00pm for check in as they were giving us an upgraded room. When we returned at 3 they made us wait for over an hour as they were trying to accommodate our rooms. When we were finally taken to our rooms our four families were split into different buildings and all received downgraded rooms (not even what we had originally paid for much less any type of upgrade). Upon complaining we were informed that they didn’t know what happened and why we were upset as those were indeed the upgraded rooms. They had to get management involved for us to be able to get our original rooms. We were also informed that there were no available reservations for any of the restaurants and advised to eat at the buffet which was served cold and lacking of any variety. Interestingly enough the hotel was completely empty during our entire stay. We were told the next day that we qualified for $100 credit for the spa but upon trying to book we were told that the credit didn’t apply because they had a special of $194 so credits weren’t applicable. We were locked out of our room for an entire day. We were later informed that all those problems would have been avoided if we would have simply offered our check in person $100 initial tip. This place was a complete scam!
Stayed 5 nights in Aug 2024

10/10 Excellent

Maria Eulalia

Liked: Property conditions & facilities
Stayed 4 nights in Jul 2024

2/10 Terrible

Francis

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was amazing, the proximity to the private beach was unbeatable. Property is beautiful. Open spaces, plenty of dining options and everyone was so friendly.
Stayed 4 nights in Aug 2024

10/10 Excellent

SRINIVAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Kawa

Travelled with partner
Liked: Cleanliness, staff & service
The Property itself was amazing. Very palatial and elegant, Especially the lobby area and pool. The rooms on the other hand suffered from poor craftmanship and repair work. Poorly painted walls, doors and door frames, in the hallways and rooms was not on par with the beauty and elegance of the lobby and welcome area. Also, the hot water was not working in my room, and I was forced to take cold showers which I absolutely hate. Other than that, my stay at Paradisus Palma Real was amazing and I would highly recommend this resort to anyone considering visiting Punta Cana anytime in the future.
Stayed 4 nights in Aug 2024

2/10 Terrible

NURYS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The refrigerator, the safety box, did not work at all. Coffe is always served room temperature, not hot as is supposed to. Buffet food was never hot enough so safety reason. Cocktail/ drinks poorly made. They need better Bartenders and quality drinks.
Stayed 1 night in Jul 2024

10/10 Excellent

Stephanie Sardano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with incredible beach!! Older but they keep it very clean!! Closer to the beach than the other Melia properties. They did try to sell us on a timeshare but once we said no they left us alone. Child care was amazing !!
Stayed 4 nights in Aug 2024

10/10 Excellent

Chavonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were beautiful and that's just the lobby!! Smelled amazing everyday! All staff were so nice and always willing to help with a smile... LOVE IT!!!
Stayed 4 nights in Jul 2024

10/10 Excellent

Bartolo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 5 nights in Aug 2024

10/10 Excellent

Maguida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is amazing !!! From the moment I step in to the moment I left the service was amazing . Jose G Was assigned to help me with anything I needed . He helped coordinate my aunt birthday and made several reservation for me and my family. He answered every text/call in a timely manner although I didn’t expect him to as I’m sure he was very busy. He made this trip run very smooth . He is incredible. Also the server in the buffet Juan and Jeison were incredible , very attentive and had great attitude.. the experience was 10/10.
Stayed 6 nights in Aug 2024

10/10 Excellent

MARLENA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property, been there multiple times. staff very friendly and attentive
Stayed 10 nights in Jul 2024

6/10 Okay

ASHISH

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have been to this property 2 times before and it was excellent but this time it was very average to poor service and here's why: 1. I had asked for wheel chair in advance of check-in, they assured me they will have one ready but upon checkin there was nothing, waited 30 min and had to ask guest service multiple times to finally get one 2. Personal concierge was nowhere to be found - asked reception & guest service many times but he did not show up, luckily i had whatsapp number of my previous years concierge who was able to find him next day 3. Personal concierge did not give me any information about room service menu or any info 4. Next day when he finally contacted i reminded him to book reservation in resturant for the two nights we had left because one was already gone eating in buffet: he only did reservation for 1 night and forgot to do other. Next day i remind him again but no avail he said everything is booked and only Flora left. 5. Food was terrible at Flora so ended up eating in buffet and room service Melia group need to re-train their personal concierge. I dont think i will return to this Hotel chain again due to poor service by personal concierge
Stayed 3 nights in Aug 2024