Hotel Riu Palace Bavaro - All Inclusive

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Bavaro - All Inclusive

Aerial view
Coffee shop
Sports facility
9 bars/lounges, 3 swim-up bars, 3 poolside bars
Reception hall

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Bar
    Bar
  • Room service
    Room service
  • All-inclusive
    All-inclusive
  • Laundry
    Laundry

Explore the area

Map
Playa de Arena Gorda, Higuey Riu Complex, Punta Cana, La Altagracia, 23000
  • Arena Gorda Beach
    3 min walk
  • Splash Water Park
    4 min walk
  • Punta Blanca Golf Course
    5 min drive
  • Punta Cana (PUJ-Punta Cana Intl.)
    27 min drive

Room options

Room (Friends & Family | C)

  • Sleeps 4
  • 3 Double Beds OR 1 King Bed and 1 Double Bed

Junior Suite (Tropical View | B2C-CAN)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (C)

  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed

Room (Friends & Family, Tropical View | C)

  • Sleeps 4
  • 1 Double Bed and 1 King Bed OR 3 Double Beds

Suite (Elite Club | 18+ | C)

  • Sleeps 2
  • 1 King Bed

Suite (Swim-Up | Elite Club | 18+ | C)

  • Sleeps 2
  • 1 King Bed

Room (Friends & Family | U)

  • Sleeps 4
  • 3 Double Beds OR 1 King Bed and 1 Double Bed

Junior Suite (U)

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior, Elite Club, B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite (Elite Club | +18 | SwimUp | E)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Deluxe Elite Club | +18 | SwimUp | E)

  • Sleeps 2
  • 1 King Bed

Suite (Elite Club | +18 | E)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Deluxe Elite Club | +18 | E)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Room, Courtyard View (E)

  • Sleeps 4
  • 3 Double Beds OR 1 King Bed and 1 Double Bed

Family Suite, 2 Bedrooms (E)

  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Junior Suite, 2 Bedrooms (Tropical View | B2C-US)

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Family Room (E)

  • Sleeps 4
  • 3 Double Beds OR 1 King Bed and 1 Double Bed

Junior Suite (Tropical View | U)

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite (Swim Up, Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Junior Suite (Swim Up, Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (U)

  • Sleeps 5
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

Room (Friends & Family, Tropical View | U)

  • Sleeps 4
  • 1 Double Bed and 1 King Bed OR 3 Double Beds

Room (Friends & Family, B2C-US)

  • Sleeps 4
  • 3 Double Beds OR 1 King Bed and 1 Double Bed

Suite (Pool | Elite Club 18+ | L)

  • Sleeps 2
  • 1 King Bed

Room (Friends&Family, Tropical View, B2C-US)

  • Sleeps 4
  • 1 Double Bed and 1 King Bed OR 3 Double Beds

Junior Suite (Superior | Elite Club 18+ | L)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (Pool | Elite Club 18+ | L)

  • Sleeps 2
  • 1 King Bed

Suite (Elite Club 18+ | L)

  • Sleeps 2
  • 1 King Bed

Family Room (Superior | L)

  • Sleeps 4
  • 3 Double Beds OR 1 King Bed and 1 Double Bed

Family Room, 2 Bedrooms (L)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Junior Suite, Connecting Rooms, Garden View (L)

  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Superior | L)

  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Family Room (L)

  • Sleeps 4
  • 3 Double Beds OR 1 King Bed and 1 Double Bed

Junior Suite (Villa, Superior L)

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Tropical View | C)

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Villa (Suite Superior (+18 yrs. Room), E)

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Villa (Suite Superior | 18+ | U)

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

  • Sleeps 5
  • 3 Double Beds and 2 Twin Beds

Junior Suite (Superior, E)

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Tropical View | B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-CAN)

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior | B2C-CAN)

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Villa (Suite Superior,B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior | Elite Club | 18+ | C)

  • Sleeps 3
  • 2 Double Beds and 1 King Bed

Junior Suite (Superior, L)

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (C)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Junior Suite (Swim-Up | Elite Club | 18+ | C)

  • Sleeps 2
  • 1 King Bed

Suite (Swim-Up | Elite Club | 18+ | U)

  • Sleeps 2
  • 2 King Beds

Junior Suite, Connecting Rooms (Tropical View | C)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Superior Villa (Junior Suite | 18+ | C)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (C)

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swim Up | Elite Club | 18+ | U)

  • Sleeps 2
  • 1 King Bed

Suite (Elite Club | 18+ | U)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (Tropical View | U)

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Junior Suite (Superior | Elite Club | 18+ | U)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (U)

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Junior Suite, Garden View (L)

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite (Elite Club | B2C-U)

  • Sleeps 2
  • 1 King Bed

Suite (Swim-Up | Elite Club | B2C-CAN)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (B2C-CAN)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Junior Suite (Swim-Up | Elite Club | B2C-CAN)

  • Sleeps 2
  • 1 King Bed

Suite (Elite Club | B2C-CAN)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (Tropical View | B2C-CAN)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (B2C-CAN)

  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed

Junior Suite (Superior | Elite Club | B2C-CAN)

  • Sleeps 3
  • 2 Double Beds and 1 King Bed

Room (Friends & Family | B2C-CAN)

  • Sleeps 4
  • 3 Double Beds OR 1 King Bed and 1 Double Bed

Room (Friends & Family, Tropical | B2C-CAN)

  • Sleeps 4
  • 1 Double Bed and 1 King Bed OR 3 Double Beds

Similar properties

About the area

Punta Cana

With a stay at Hotel Riu Palace Bavaro - All Inclusive in Punta Cana (Bávaro), you'll be a 5-minute drive from Iberostar Golf Course and 7 minutes from Cocotal Golf and Country Club. .This all-inclusive property is 12.1 mi (19.4 km) from Bavaro Beach and 3.4 mi (5.5 km) from Cana Bay Golf Club.

What's nearby

  • Arena Gorda Beach - 3 min walk - 0.3 km
  • Iberostar Golf Course - 5 min drive - 2.6 km
  • Punta Blanca Golf Course - 5 min drive - 3.4 km
  • Cana Bay Golf Club - 7 min drive - 5.5 km
  • Cortecito Beach - 18 min drive - 7.9 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 27 min drive

Restaurants

  • ‪Restaurante Colonial - ‬8 min walk
  • ‪restaurante la isabela - ‬12 min walk
  • ‪Pool Bar - ‬10 min walk
  • ‪Pool Bar Iberostar Bavaro - ‬4 min drive
  • ‪Higüey Restaurante Buffet - ‬3 min drive

About this property

Hotel Riu Palace Bavaro - All Inclusive

Luxury property on the beach, with 7 outdoor swimming pools
Hotel Riu Palace Bavaro - All Inclusive offers 994 accommodations with minibars and safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

3 outdoor tennis courts, a health club, and a complimentary water park with waterslides are featured at the property. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 994 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 7 outdoor swimming pools, a complimentary water park, and outdoor tennis courts. This Art Deco property also features complimentary wireless internet access, babysitting (surcharge), and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Taino, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 9 bars/lounges or 3 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Taino - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Krystal - Gourmet - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Zen - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
La Bámbola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Agave - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Windsurfing

Land activities

Fitness facilities
Volleyball
Kids club

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 8 restaurants and 1 coffee shop/cafe
  • 3 swim-up bars, 3 poolside bars and 9 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Taino
  • Krystal - Gourmet
  • Zen
  • La Bámbola
  • Agave

Things to do

  • 7 outdoor pools
  • 3 outdoor tennis courts
  • Fitness classes
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Kayaking
  • Playground
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free supervised childcare
  • Free water park access
  • Corner/local shop
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • This property does not have any lifts

More

  • 100% renewable energy
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • Renovated entire property – September 2024
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Bavaro
Bavaro All Inclusive
Bavaro Palace
Bavaro Palace All Inclusive
Palace Bavaro
Palace Riu Bavaro
Riu Bavaro
Riu Bavaro Palace
Riu Palace Bavaro
Riu Palace Bavaro All Inclusive
Riu Palace Bavaro All Inclusive Punta Cana
Riu Palace Bavaro Punta Cana
Riu Palace Bavaro All Inclusive All-inclusive property
Riu Bavaro Inclusive Punta Ca
Riu Bavaro Inclusive Inclusive
Riu Palace Bavaro All Inclusive
Hotel Riu Palace Bavaro - All Inclusive Punta Cana
Hotel Riu Palace Bavaro - All Inclusive All-inclusive property

Hotel Riu Palace Bavaro - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 736 out of 1473 reviews" "
Rating 8 - Good. 371 out of 1473 reviews" "
Rating 6 - Okay. 177 out of 1473 reviews" "
Rating 4 - Poor. 108 out of 1473 reviews" "
Rating 2 - Terrible. 81 out of 1473 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Carlos

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service at the front desk all the time
Stayed 3 nights in Apr 2024

6/10 Okay

Ulises

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly and helpful. Unfortunately, our room had issues. Shower handle was broken and water temperature could not regulate. Very slippery floors at the buffet.
Stayed 4 nights in Apr 2024

8/10 Good

Paul Andres

Travelled with family
Disliked: Amenities, property conditions & facilities
Old furniture and water leaks in the shower and bathroom.
Stayed 7 nights in Jun 2024

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Terrible food and limited choices. Allowed thieves to harass people on the beaches and sell them lies. Awful lack of security!
Stayed 4 nights in Mar 2024

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024

2/10 Terrible

Wade

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The food was not good and there were not beverage choices. Everything in the gift shop was marked up to double the price.
Stayed 5 nights in Apr 2024

6/10 Okay

Jeniffer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nos tuvieron que cambiar de cuarto tres veces. La primera el cuarto tenía hongo en sábanas y paredes del balcón. La segunda el aire no funcionaba bien. La tercera la puerta tenía problemas con la cerradura de la tarjeta. Amerita una remodelación en general. La comida no fue la mejor tampoco. Aunque reconozco que esto suele suceder en los hoteles “all inclusive”.
Stayed 3 nights in Apr 2024

6/10 Okay

Shawana

My original reservations were made for this hotel, but upon arrival we were informed that the hotel was closing, and we were switched to hotel RIU Marcos, which was a much better motel, and the facilities was exactly what we pictured goodness this hotel was closing
Stayed 3 nights in Apr 2024

8/10 Good

Princess Sabah

Stayed 3 nights in Apr 2024

6/10 Okay

Sara M

Stayed 3 nights in Apr 2024

10/10 Excellent

Ismet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at RIU is amazing, they provide excellent service. Location is great with beautiful beach 🏝️. Property is well maintained. Food is great. Spa and wellness, very good. The only thing where I would like to see some improvements are rooms that can use some updates, bed mattresses are slightly too firm for my preference. Overall I would recommend this property to my friends and family.
Stayed 7 nights in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have given 5 stars for everything except that the entire hotel was closing the day we left for 4-month grand renovation. Should be spectacular when it reopens but during our stay they were removing art, mattresses, room fixtures etc. and halls and elevators not as clean as they could be. We felt rushed to leave.
Stayed 7 nights in Apr 2024

10/10 Excellent

Dayklent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay in the resort but one thing that I feel that should be changed is that the massage is $80 for 25 min, that price is out of this world.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place with the nicest people ever!!
Stayed 4 nights in Apr 2024

8/10 Good

Jagpreet, Surrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place but food can be better
Stayed 4 nights in Apr 2024

4/10 Poor

NINA

Stayed at Riu Palace Bavaro for a wedding. The only positive about my stay was there were not a lot of guests so I didn’t wait long for food, the pool was relatively empty, lots of poolside chairs to choose from and the beach wasn’t crowded with people. The negatives: lack of variety in food. The buffet areas such as Taino and montecristo had the same exact food selection. The Japanese restaurant was terrible. The Italian restaurant bampolo was used for the reception site and I was expecting Italian food. Nope… food that was served at the reception was pretty much the same food at the buffets. The rooms were older, rust seen on any metal surface. My rain shower head didn’t work in the shower so only used the handheld. Wanted to take a relaxing bath but the water was lukewarm at best and it took almost 25 minutes to fill bc the water was coming out so slowly. I turned on the jets and water flew everywhere even onto my bed. The room was spacious for one person and the fridge was well stocked so no complaints there. Pillows were flat and uncomfortable. I had to use 3 just to feel like I was actually sleeping on any and then I woke up with sore shoulders and a stiff neck. Toilets didn’t flush well, had to stand holding the flush button down until everything actually flushed down. The pool area was decent, beach was nice. Ordered some pina coladas and strawberry daiquiris and they were gross I couldn’t drink them. This is my second time staying at a Riu resort. Never again.
Stayed 3 nights in Apr 2024

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Riu was, by far, the worst resort experience I have ever had. One of the bartenders DRUGGED my friend and I at the Riu Party. About halfway through her drink, she realized something was wrong and we stopped drinking. She was sick for the next three days. There was actual poop splattered on our bathroom door when we got there and the bed sheets smelled like mildew. The pools were filthy, and all the food was way overcooked. On top of that, the service was terrible. The server around the pool area was rude. We waited 40 minutes for a drink IF we got our drinks at all. One day, he refused to take my friend's drink order at all. When my friend contacted the hotel directly about how she was drugged, they told her she needed to contact Expedia, as if Expedia was responsible for their bartenders drugging guests.

10/10 Excellent

Benjamin Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Danial

Disliked: Staff & service
The staff have been drugging peoples drinks.
Stayed 5 nights in Apr 2024

6/10 Okay

Diana

Liked: Property conditions & facilities
The property was nice. Staff was kind of you were tipping. Also pharmacy in the property be careful they try to over charge you and then insult you in Spanish if you don’t buy. If you are Spanish they treat you completely different.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kuldeep

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2024

8/10 Good

Hana, Newark

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Beautiful property but could be a 5 star if the following wasn’t a problem….the rooms are uncomfortable, it gives motel vibes. The sheets & blanket are very uncomfortable. My sheets were not clean when I arrived and I had them change them and it was slightly cleaner but not entirely. My room overall was not ever cleaned properly. There is so much rust in the room especially the toilet and in the shower. They obviously don’t clean the walls, dressers. etc. the staff is uncomfortably flirty, they make passes at you all day. Cleanliness is priority and comfort and I felt neither.
Stayed 4 nights in Apr 2024

8/10 Good

Errigal

Liked: Cleanliness
Stayed 5 nights in Apr 2024

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont like the lobby looks old that was my first view needs to be change to more modern. But the rooms are beutiful modern with jacuzzi the food excelent, the cleaning of room amazing every day cleaning The partys uuuufff amazing.
Stayed 5 nights in Apr 2024