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Hotel Riu Republica - Adults only - All Inclusive

4.0 star property

Photo gallery for Hotel Riu Republica - Adults only - All Inclusive

Minibar, in-room safe, blackout curtains, iron/ironing board
Property entrance
Snack bar
Lobby
Outdoor pool, pool umbrellas, pool loungers

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Gym

Explore the area

Map
Playa Arena Gorda, Punta Cana, 23000
  • Cana Bay Golf Club
    ‪7 min walk‬
  • Arena Gorda Beach
    ‪8 min drive‬
  • Iberostar Golf Course
    ‪12 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪25 min drive‬

Room options

View all photos for Double Room (Tropical View, B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (Tropical View, B2C-CA)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (L)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Double Room, Partial Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Partial Ocean View (B2C-CA)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (B2C-CA)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Triple Room (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Triple Room (U)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (U)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Ocean View (U)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Courtyard View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Courtyard View (L)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (E)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Triple Room (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Triple Room (B2C-CA)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Double Room (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (U)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (C)

  • 35 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms (C)

  • 79 sq m
  • Sleeps 6
  • 2 Double Beds, 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Triple Room (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Triple Room (C)

  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite (B2C-US)

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (C)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Partial Ocean View (C)

  • 35 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (Tropical View - C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (Tropical View - C)

  • 35 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Partial Ocean View (E)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Triple Room (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Triple Room (L)

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Double Room (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (E)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms (B2C-CA)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms (B2C-CA)

  • Sleeps 6
  • 2 Double Beds, 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Room, 2 Bedrooms (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms (U)

  • 79 sq m
  • Sleeps 6
  • 2 Double Beds, 1 Twin Sofa Bed and 1 King Bed

View all photos for Double Room, Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (U)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, 2 Bedrooms (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms (L)

  • 79 sq m
  • Sleeps 6
  • 2 Double Beds, 1 Twin Sofa Bed and 1 King Bed

View all photos for Double Room (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (B2C-US)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (Tropical View, U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (Tropical View, U)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Partial Ocean View (B2C-US)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Triple Room (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Triple Room (B2C-US)

  • 42 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Family Room, 2 Bedrooms (B2C-US)

  • 79 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Double Room (Tropical View, B2C-US)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room (Tropical View, B2C-US)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, Courtyard View (E)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Courtyard View (E)

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Partial Ocean View (U)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Partial Ocean View (U)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (C)

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Jetted Tub, Ocean View (C)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Ocean View (L)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Partial Ocean View (L)

Minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Partial Ocean View (L)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

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Serenade Punta Cana Beach & Spa Resort - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.0 out of 5, Very good, (5777)
The price is AU$529
for 1 room
includes taxes & fees
29 Apr - 30 Apr
Serenade Punta Cana Beach & Spa Resort - All Inclusive

About the area

Punta Cana

With a stay at Hotel Riu Republica - Adults only - All Inclusive in Punta Cana (Bávaro), you'll be within a 15-minute drive of Arena Gorda Beach and Cana Bay Golf Club. .This all-inclusive property is 12.1 mi (19.5 km) from Bavaro Beach and 7.3 mi (11.8 km) from Macao Beach.

What's nearby

  • Cana Bay Golf Club - 7 min walk - 0.6 km
  • Punta Blanca Golf Course - 8 min drive - 3.2 km
  • Arena Gorda Beach - 8 min drive - 2.6 km
  • Iberostar Golf Course - 12 min drive - 6.0 km
  • Macao Beach - 17 min drive - 11.9 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 25 min drive

Restaurants

  • ‪La Altagracia - ‬16 min drive
  • ‪La Güira - ‬15 min drive
  • ‪Marketplace Buffet - ‬9 min walk
  • ‪Mangu - ‬1 min walk
  • ‪Sports Bar - ‬15 min drive

About this property

Hotel Riu Republica - Adults only - All Inclusive

Adults-only beachfront property with free water park
Hotel Riu Republica - Adults only - All Inclusive offers 1382 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

A health club and a complimentary water park with waterslides are featured at the property. An outdoor pool and a hot tub are on site. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include body treatments and manicures and pedicures.
Make yourself at home in one of the 1382 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with onsite massages and body treatments. You're sure to appreciate the recreational amenities, including a nightclub, a complimentary water park, and a health club. Additional features at this Art Deco property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite with Regional cuisine at La Altagracia, one of the property's 9 restaurants. Wind down with a drink at one of the 8 bars/lounges or 3 swim-up bars. A complimentary buffet breakfast is served daily from 7 AM to 11 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
A complimentary buffet breakfast is served each morning between 7 AM and 11 AM.
La Altagracia - This buffet restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner.
Tarantella - This buffet restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Kaori - This buffet restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Quisqueya - This steakhouse serves dinner only. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals and snacks included
In-room minibar (all beverages included)

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 3 swim-up bars
  • 8 bars/lounges
  • 9 restaurants
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kaori
  • La Altagracia
  • Quisqueya
  • Tarantella

Things to do

  • 18-hole adjacent golf course
  • Beach volleyball
  • Bicycle storage
  • Bicycles
  • Billiards/pool table
  • Fitness classes
  • Free water park
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Riu Republica Adults All Inclusive Hotel Punta Cana
Riu Republica Adults All Inclusive Hotel
Riu Republica Adults All Inclusive-Opening June 2016 Hotel
Riu Republica Adults All Inclusive-Opening June 2016 Punta Cana
Riu Republica Adults All Inclusive-Opening June 2016
Riu Republica Adults All Inclusive Punta Cana
Riu Republica Adults All Inclusive
Riu Republica Adults only All Inclusive Opening June 2016
Riu Republica Adults only All Inclusive
Riu Republica Adults All Inclusive All-inclusive property
Riu Republica Adults Inclusiv
Riu Republica Adults only All Inclusive
Hotel Riu Republica - Adults only - All Inclusive Punta Cana

Hotel Riu Republica - Adults only - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 1442 out of 4069 reviews
Rating 8 - Good. 978 out of 4069 reviews
Rating 6 - Okay. 708 out of 4069 reviews
Rating 4 - Poor. 423 out of 4069 reviews
Rating 2 - Terrible. 518 out of 4069 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Domenico

Tt
Stayed 8 nights in Dec 2024

10/10 Excellent

Norberto

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

6/10 Okay

David

Stayed 3 nights in Dec 2024

8/10 Good

Norel Urgel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Joy Lynn

Stayed 5 nights in Jan 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

KERRY

Liked: Staff & service
Location to natural major water ocean/gulf. Swimming pool options and the inclusion of somewhat modern facility’s open architecture and natural landscape together.
Stayed 5 nights in Jan 2025

10/10 Excellent

Davian

Liked: Cleanliness, staff & service
Everything was great, highly recommend
Stayed 3 nights in Jan 2025

8/10 Good

Kim S, TRIANGLE

Liked: Cleanliness, staff & service, property conditions & facilities
Overall everything was good. What I would expect from RIU
Stayed 4 nights in Jan 2025

4/10 Poor

Kamryn Brianna

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Kendall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading reviews, I was pretty nervous to book this property. After deciding to book and staying for 8 days, I can say that a lot of the reviews do not do the property and staff justice. All of the staff that I encountered were amazing— they all were a lot of fun, extremely nice, and very helpful. The property itself was well maintained and clean. My entire family enjoyed their vacation and would definitely go back again!
Stayed 7 nights in Jan 2025

2/10 Terrible

John B

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The reason I decided to rate a 1 is for the room. I had what looked like black mold on the door. I stayed 4 nights and had cold showers 3 straight nights. I reported it each night in the RIU app and was told it was fixed each night but it was not. I found a roach in my room and left a soda can open next to the coffee and when I returned later that night the can was covered with ants. The food options were decent for me as a vegetarian. The birds are a little annoying. There was another roach out walk around the tables. The pools, ocean access were great. Most workers were nice enough even with the language barrier. Do not use the room safe. As I was checking out, there was a lady who was yelling at the front desk staff that someone stole all her money from the room safe. The parties where well organized and super fun.
Stayed 4 nights in Dec 2024

10/10 Excellent

Nidhal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Problems with the shuttle from and to the airport
Stayed 4 nights in Jan 2025

8/10 Good

Mercile

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The bathrooms could of been more clean. Also the water took forever to drain out the showers. The food was ok, if you like pancakes and waffle. I found omelets being my go to daily. Dinner was some what disappointing. It was definitely alot of food there but not to my liking. Overall its a nice place if your just there for fun.
Stayed 4 nights in Jan 2025

8/10 Good

Alden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. And Kenny, in the food service breakfast area was wonderful! The beach, pools and games areas were very well kept, and the food menus for evening dining provided high quality service and flavours. I would strongly suggest the resort set up designated smoking areas. There is far too much smoking permitted in the snack bar areas.
Stayed 8 nights in Jan 2025

2/10 Terrible

Gloria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
everything else was horrible from the front desk staff to the pool towel attendant, where do I start, the first night we couldn’t have dinner at the steakhouse because the guy at the door turned us away, we were at the door at 6:18 pm, but he was taking other people in, he didn’t give me an answer when I asked him why he was doing that, so we ate the horrible food from the Buffet, next day we had a tour and the food from the tour we had was delicious nothing compared to the resort, next morning we wanted clean pool towels and they were none available, we went about 2 hrs later and nothing, the pool towel attendant said 30 mins to me and 5 mins to another person, I checked again about 30 mins later like he said and nothing, I couldn’t wait I took my dirty towels back to my room, which when we got back to our room from being in the beach and the pool all day, the room hadn’t been cleaned, i asked the maid in Spanish that was outside the room to please clean it, she said yes, but no she didn’t. the Spanish Restaurant fish was unbeatable, it had bones and I just couldn’t eat it, I went to the bar that has snacks and there was nothing to eat, the cheese was super cold, there was no tortilla chips left, there was only bread buns but no hamburger meat, when I got back to my room the room was still dirty there was no clean towels, I called the front desk, and the lady name Ann told me that there was no one there to clean the rooms, she was very rude about it, I told her that I need
Stayed 4 nights in Jan 2025

2/10 Terrible

JOSE

Travelled with group
Disliked: Cleanliness, property conditions & facilities
las habitaciones muy viejas y no las llaves nuncan funcionan , una noche dormi en la escalera casi una hora esperando que llegara el personal tecnico ,nadie pudo abrir la puerta
Stayed 3 nights in Jan 2025

2/10 Terrible

Jean Carlos Rivera

Not what I expected.
Stayed 3 nights in Jan 2025

2/10 Terrible

Camila

Travelled with partner
Disliked: Amenities, property conditions & facilities
Food was terrible!!! Our room smelled like sewage, we said something and they did nothing about it. Every time we took a shower our bathroom would flood and stink. Very disappointing. The staff was friendly and the beach was nice. But this experience definitely ruined our trip, never staying at a Riu again.
Stayed 5 nights in Dec 2024

2/10 Terrible

Saturnina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
we have a very bad experience
Stayed 6 nights in Dec 2024

2/10 Terrible

Yadira

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio de los cuartos es muy pobre.
Stayed 4 nights in Dec 2024

4/10 Poor

David A, Hampshire

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The manager was unbelievably rude, they never changed the sheets, just flipped the pillows and made the bed. Are room leaked. The key card for the door to get in the room had to be reset at least three times a day. They never had any beach towel. I paid for 2 tropical view rooms and got to dirty roof top views. The ice maker and elevator never work. A women’s husband was in a wheelchair and she would carry him up 3 flights of stairs. Not making any of this up. I have video and pictures that would blow your mind! There is so much more, that would make you go I paid for this!
Stayed 7 nights in Dec 2024

2/10 Terrible

Bisma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Dorothy j

Disliked: Staff & service, property conditions & facilities
Customer service is non existant. Elevators
Stayed 5 nights in Jan 2025

10/10 Excellent

Aleine Ramos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fun that the property offer ,the food options ,the beach ,the pools and the friendly staff ,I don't have to go out of the property to feel good and enjoy my self ,,the only thing I don't like it's how hard was for a friend go to the property to pick me up ,,thanks for everything you offer .
Stayed 4 nights in Jan 2025