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Novotel Queenstown Lakeside

4.0 star property

Photo gallery for Novotel Queenstown Lakeside

Private spa tub
Concierge desk
View from room
Golf
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Parking available
  • Room service

Explore the area

Map
Corner of Earl and Marine Parade, Queenstown, 9348
  • Queenstown Gardens
    ‪1 min walk‬
  • TSS Earnslaw Steamship
    ‪6 min walk‬
  • Skyline Queenstown
    ‪10 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed, Lakeside

Room, 1 King Bed, Lakeside

Room, 1 King Bed, Lakeside

  • 26 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside

  • 26 sq m
  • Partial lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds, View

Minibar, in-room safe, desk, iron/ironing board

Standard Double Room, 2 Double Beds, View

  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, View

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, View

  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About the area

Queenstown

A stay at Novotel Queenstown Lakeside places you in the heart of Queenstown, steps from Williams Cottage and Lake Wakatipu. .This family-friendly hotel is 8.2 mi (13.2 km) from Coronet Peak Ski Area and 12.8 mi (20.7 km) from The Remarkables Ski Area.

What's nearby

  • Queenstown Gardens - 1 min walk - 0.2 km
  • Queenstown Mall - 3 min walk - 0.3 km
  • TSS Earnslaw Steamship - 6 min walk - 0.5 km
  • Kiwi and Birdlife Park - 9 min walk - 0.8 km
  • Skyline Queenstown - 10 min walk - 0.9 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 13 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Cookie Time - ‬3 min walk
  • ‪Patagonia Chocolates - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Rata - ‬4 min walk

About this property

Novotel Queenstown Lakeside

Family-friendly hotel with a fitness center and a 24-hour front desk
Novotel Queenstown Lakeside offers 273 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Queenstown hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 273 guestrooms featuring minibars and LCD televisions. Rooms have private balconies or patios. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Don't miss out on the many recreational opportunities, including a hot tub, a fitness center, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for dinner at the hotel's restaurant, Elements, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Queenstown? This hotel has 646 square feet (60 square meters) of space consisting of conference space and a meeting room. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Elements - This restaurant serves breakfast and dinner. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), Czech, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (NZD 45 per night); discounts available
  • Ski shuttle nearby
  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: NZD 37 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Elements

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Hot tub
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 646 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In a regional park
  • In the mountains
  • On a lake
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 37 per person
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Nearby parking fee: NZD 45 per night (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Novotel Queenstown Lakeside Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 536 out of 1007 reviews
Rating 8 - Good. 322 out of 1007 reviews
Rating 6 - Okay. 108 out of 1007 reviews
Rating 4 - Poor. 23 out of 1007 reviews
Rating 2 - Terrible. 18 out of 1007 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel made it very easy to be in town.
Stayed 2 nights in Jan 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great climate controlled rooms, comfy beds and fantastic location! Friendly and helpful staff
Stayed 1 night in Jan 2025

10/10 Excellent

Fisun

Travelled with family
Great location.
Stayed 2 nights in Jan 2025

10/10 Excellent

Olga, Macedon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Antonio Jr Ongtangco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful,respectful and always greeted us with a smile.Our stay feels like home
Stayed 6 nights in Jan 2025

10/10 Excellent

Enrique

Liked: Cleanliness
Excellent location!!!!
Stayed 2 nights in Jan 2025

8/10 Good

Stephanie

Travelled with group
Liked the convenient location, friendly and professional staff.
Stayed 3 nights in Jan 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Neelima

Liked: Cleanliness, staff & service, property conditions & facilities
Ccc
Stayed 2 nights in Jan 2025

8/10 Good

Chen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Kind staff, good location, facilities too old
Stayed 2 nights in Jan 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff!
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

Bad customer service

The cleaning team left a dirty rug in our bathroom on top of our cleaning items. When we complained we didn't hear anything else about it. There was also music in the courtyard playing until 10.30 pm loudly.
Stayed 2 nights in Jan 2025

4/10 Poor

Gaston

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 star hotel

Tourist trap this is a 2 star motel All dirty, old. Dust mites, Restrooms and showers with stains. Stay at other place which is really a 4 or 5 star for same price as this
Stayed 4 nights in Jan 2025

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location near lake. Easy walking to dining and attractions. Room very small but adequate. Fantastic buffet breakfast.
Stayed 2 nights in Dec 2024

2/10 Terrible

manuela

Stayed 1 night in Jan 2025

10/10 Excellent

Cathrona

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly and helpful staff Nice to access jacuzzi and gym Enjoyable stay, thank you!
Stayed 4 nights in Jan 2025

6/10 Okay

ba thang

Stayed 2 nights in Jan 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, buffet breakfast was amazing. The housekeeping staff do a fantastic job. The location was fantastic. Hated the shower curtain in the bathroom. Barstaff were amazing, and had the convenience of walking out of our room to sit in the lovely tree/rose lined grassy area. It was handy to the lakefront and bars/restaurants. Could walk to most places. Highly recommend.
Stayed 4 nights in Jan 2025

8/10 Good

Laurie, New York

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful, staff is very friendly, great location, breakfast buffet was delicious, and there is laundry easily accessible. What are my complaints? First, the door of the bathroom is a nightmare. While pretty to look at, the see-thru doors allow the room to light up at night when used. My husband and I would wake each other up whenever we visited it. And, as boomers, we can each visit a couple times a night. Second, we decided we wanted to just order some food at the restaurant to take to our room. We went to restaurant and were told to call for room service or to order at bar. We decided to order from room. Went to room, called restaurant, then bar, then the front desk because no one answered at any number. Then we had to go back to bar to order in person and told to wait for food delivery in room. Kind of a pain.
Stayed 2 nights in Jan 2025

10/10 Excellent

Akiyo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in Queenstown, located in the heart of downtown.

10/10 Excellent

Pranav, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Melissa

Stayed 1 night in Dec 2024

2/10 Terrible

Mridul

Stayed 3 nights in Dec 2024