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Novotel Queenstown Lakeside

4.0 star property

Photo gallery for Novotel Queenstown Lakeside

Private spa tub
View from room
Golf
Indoor spa tub
Minibar, in-room safe, desk, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Parking available
  • Room service

Explore the area

Map
Corner of Earl and Marine Parade, Queenstown, 9348
  • Queenstown Gardens
    ‪1 min walk‬
  • Queenstown Mall
    ‪3 min walk‬
  • Skyline Queenstown
    ‪10 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed, Lakeside

Minibar, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Lakeside

  • 26 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Minibar, in-room safe, desk, iron/ironing board

Standard Double Room, 2 Double Beds

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside

  • 26 sq m
  • Partial lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds, View

Minibar, in-room safe, desk, iron/ironing board

Standard Double Room, 2 Double Beds, View

  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, View

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, View

  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Crowne Plaza Hotel Queenstown by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, (1003)
The price is AU$541
for 1 room
includes taxes & fees
21 Apr - 22 Apr
Crowne Plaza Hotel Queenstown by IHG

About the area

Queenstown

A stay at Novotel Queenstown Lakeside places you in the heart of Queenstown, steps from Williams Cottage and Lake Wakatipu. .This family-friendly hotel is 12.8 mi (20.7 km) from The Remarkables Ski Area and 0.1 mi (0.2 km) from Church of St Peters.

What's nearby

  • Queenstown Gardens - 1 min walk - 0.2 km
  • Queenstown Mall - 3 min walk - 0.3 km
  • TSS Earnslaw Steamship - 6 min walk - 0.5 km
  • Kiwi and Birdlife Park - 9 min walk - 0.8 km
  • Skyline Queenstown - 10 min walk - 0.9 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 13 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Cookie Time - ‬3 min walk
  • ‪Patagonia Chocolates - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Rata - ‬4 min walk

About this property

Novotel Queenstown Lakeside

Family-friendly hotel with a fitness center and a 24-hour front desk
Novotel Queenstown Lakeside offers 273 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Queenstown hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 273 guestrooms featuring minibars and LCD televisions. Rooms have private balconies or patios. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Don't miss out on the many recreational opportunities, including a hot tub, a fitness center, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for dinner at the hotel's restaurant, Elements, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Queenstown? This hotel has 646 square feet (60 square meters) of space consisting of conference space and a meeting room. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Elements - This restaurant serves breakfast and dinner. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), Czech, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (NZD 45 per night); discounts available
  • Ski shuttle nearby
  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: NZD 37 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Elements

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Hot tub
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 646 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In a regional park
  • In the mountains
  • On a lake
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 37 per person
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Nearby parking fee: NZD 45 per night (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Novotel Queenstown Lakeside Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 537 out of 1004 reviews
Rating 8 - Good. 324 out of 1004 reviews
Rating 6 - Okay. 104 out of 1004 reviews
Rating 4 - Poor. 22 out of 1004 reviews
Rating 2 - Terrible. 17 out of 1004 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fisun

Travelled with family
Great location.
Stayed 2 nights in Jan 2025

10/10 Excellent

Antonio Jr Ongtangco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful,respectful and always greeted us with a smile.Our stay feels like home
Stayed 6 nights in Jan 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, buffet breakfast was amazing. The housekeeping staff do a fantastic job. The location was fantastic. Hated the shower curtain in the bathroom. Barstaff were amazing, and had the convenience of walking out of our room to sit in the lovely tree/rose lined grassy area. It was handy to the lakefront and bars/restaurants. Could walk to most places. Highly recommend.
Stayed 4 nights in Jan 2025

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in Queenstown, located in the heart of downtown.

10/10 Excellent

Pranav, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Melissa

Stayed 1 night in Dec 2024

2/10 Terrible

Mridul

Stayed 3 nights in Dec 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at Novotel. Everything from checkin to checkout went very smoothly. The valet was very quick and everyone was super friendly. Thanks to everyone who made our stay so wonferful
Stayed 2 nights in Dec 2024

10/10 Excellent

Sumant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Immediate access to downtown and waterfront.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

2/10 Terrible

Michael

Disliked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Dawn, Merrimac

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location is amazing.Easy to walk to shops and restaurants. Bed was so comfortable. Would stay here again. The only issue was a dirty tissue by curtains.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kaniz

Stayed 1 night in Dec 2024

10/10 Excellent

Gary and Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

JOSE

Liked: Amenities
The location the view close to everything and the room is spaciousness the best shower I ever had water pressure is excellent
Stayed 4 nights in Dec 2024

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. The staff was friendly, the spa room was good, the room was a bit dated in places but overall nice and clean. The location was really good being right next to all of the shops and activities.
Stayed 3 nights in Nov 2024

4/10 Poor

Rosemary

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down, noisy. Not recommended to stay. Only one reception staff was pleasant, remainder had attitude. Won’t stay here next time we return
Stayed 9 nights in Nov 2024

10/10 Excellent

Veronica

Stayed 1 night in Nov 2024

10/10 Excellent

Greg

Stayed 1 night in Nov 2024

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and great location
Stayed 1 night in Nov 2024

10/10 Excellent

ALY, Sandbach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Super convenient location.
Stayed 2 nights in Sep 2024

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Tidy hotel, very clean rooms, unbeatable location
Stayed 1 night in Nov 2024

10/10 Excellent

Melissa Fay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very friendly and efficient. The room was quiet and the shower was awesome!! Was clean and tidy. Would highly recommend to anyone.
Stayed 4 nights in Oct 2024

10/10 Excellent

Christopher Robin

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to everything in the town. Spotlessly clean and staff were friendly and professional. Parking was expensive.
Stayed 5 nights in Oct 2024

6/10 Okay

Amy, North Nowra

Liked: Staff & service
Stayed 4 nights in Oct 2024