Overall experience was really good, though some areas need clear improvement, which would've easily made us giving a 5 star rating. Starting with the on-call experience, waiting time in the reception to get the keys, no-proper guidance on how to access the swimming pool or any other common amenities needs improvement. Also the access card to the villa was not working most of the time and we also had almost a 7-8 hours of network disconnection (no wi-fi or anything). Though the customer care people were keen to take feedbacks and listening to all the issues, there was no specific action taken and instead offered discounts on the next visit, which we have to wait & see.
The booking experience through direct telephone call was horrible and we didn't like the way the booking person (Mr. Mike) handled us. So we didn't book and instead booked through Hotels.com.
The Villa & the community was really good. We had a small indoor pool, which was really good and we enjoyed it. It was 2 mins walk to the beach (but no waves) and 3 mins walk to the community swimming pool. It was full of greenery and flowers all over and it is a really nice place to walk around. There are kids play room inside the villa and also outdoor play area. The 3 BHK villa + maid room was really spacious to accommodate 3 families, whereas the total occupancy of the hotel policy was not really supporting for 3 families, which they should consider increasing. Also the cost was very high, probably due to EID holiday.