Accommodation Near Red Sea

Great overall value for money. Food is excellent. Vast beach area with quiet zones, and water sports.

Great service and food. Employee Improvements reqd: Reda (the concierge) has no Customer Service skills, he is constantly busy on his mobile phone and so provides no help whatsoever to guests. Unfortunately, the Customer Service Team at the main desk also did very little to provide any help and support. Please note that all restaurants must be booked 48hrs in advance. Some employees mention it's 24hrs and some say 48hrs. The booking service needs improving. Doesn't tell you what restaurants are open on what days! You can exchange currency to Egyptian Pounds in the machines within the hotel, however, if you want smaller denominations to give to the employees as tips, don't expect anyone at the hotel to help. Their answer was: "we don't keep any local Egyptian currency"!!! Everyone else at the hotel were Outstanding. Huge Thank You to: Sveltana (Customer Service Manager) who works long hours and is always willing to help with any questions/requests. Hashim (Restaurant Manager) - went above and beyond from day 1. Thank you for everything you did for us. Mustafa (Head Chef) and Rajendra (chef at Indian restaurant): thank you for being so helpful and accommodating by making vegetarian dishes for us. Raj, the veg food you made was outstanding :-) Naglaa - always has a smile on her face and greets everyone with a warm welcome. Karim (manages poolside area) - you are constantly busy, always happy and always willing to help everyone. Ahmed - thanks for the exceptional drinks service

The Resort is very quiet and beautiful. It’s all inclusive and the Staff is so kind and friendly. I loved this place so much, if you’re looking for tranquility, piece of mind, and to unwind. This is the perfect place to come and enjoy your stay in Marsa Alam.

التنقل بواسطة القارب كانت مشكلة أن تنتظر نصف ساعة في الوصول في انتظار ركاب فندق آخر وايظا في العودة الانتظار لحوالي ٤٠ دقيقة في القارب وسط الظهيرة يجب النظر في موضوع التنقل إلى الفندق

We didn’t get a bottle of wine, we ask in a reception but they say like expedia need to give us vip bonus don’t hotel

In all the years that I have been travelling to Egypt, I have never met such kind, caring and friendly staff at all levels. The food was good with plenty of variety, the accommodation although somewhat dated in places was excellent in those that have been updated. The crowning glory is the wonderful flat sandy beach with good cover from lifeguards and beach attendants. There was no shortage of sunbeds, so no need to be up at dawn to reserve.