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Excelentes instalaciones, los lugares para comer estan un poco distantes. Al realizar el check-in la chica que nos atendio en la tarde se porto muy amable y prudente dandonos reseñeas de donde ir. Mas tarde en las noches estaba un señor en recepcion que se porto a nuestro parecer de una forma muy sangrona y despota tratandonos como delincuentes por querer hacer un cambio de toallas porque estaban mojadas, no responde los buenos dias o buenas tardes, nos disgusto bastante el trato que nos brindo esa persona, creo que no esta capacitada para estar en el area de recepcion, de ahi en fuera todo estuvo muy bien.

It was away from other places to eat...or walk.

The staff very friendly, respectful and polite also the unit very clean they take care every thing and always have a smiling face for you thanks a lot Santa Fe staff

This was the best hotel we’ve ever stayed at when it comes to service and food and cleanliness and just beautiful architecture and design of the hotel itself sold us. We arrived the first day and were greeted by smiling staff to take care of our every need. And when I said every need I mean EVERY need. We were visiting from Texas so we didn’t know the language but some of them did and that really helped us when trying to find things to do around there(which wasn’t very hard as we were right behind the main strip in la punta). I booked this hotel because of the access to the beach which didn’t disappoint it was a very lovely sight and view and the water was nice but it was a surfers beach and the waves were too strong to get although still really nice to just stare at for a couple hours. The bar had amazing food we could’ve eaten there all 4 days but I forced us to get outside of the hotel, the staff gave amazing recommendations that did not disappoint. At the hotel no matter where you were if you ordered anything they’d bring it to you. I’m talking poolside service and if you’re watching the waves on their beach chairs they’ll walk it out to you. Every time you see a staff they greet you with a beautiful smiling which made us feel really safe and welcomed, the owner has lovely cats that are really sweet that roam the property which i loved. The staff, they made our experience the best going above and beyond for us and were really grateful for this stay and will be back soon:)

All the staff were very welcoming, attentive and informative.

The staff were wonderful. The property was constantly being improved and maintained during my stay. The best spot in zicatella, right across from the big waves and surfers. Great food at hotel and all around. I was even able to find parking for my moto during my stay.