To start off, we had a simple question so I emailed them, with no response. Finally I found a second email address for the front desk, so i shot them my email, again no response. I sent the email again a few days later, yet again to no avail. I sent a fourth AND fifth email and NEVER HEARD BACK from them. We decided to try calling. Someone picked up, i asked if they spoke English, they said yes, so i proceeded to ask my question and they hung up on me!! I called back, and as soon as they heard it was me they hung up on me, repeatedly four times!!!
By this point, i was very hesitant about my upcoming stay, but we had no other choice as it was our reservation. We arrived at the hotel only to find that somehow our reservation got messed up and they had us down for two twin beds (which mind you, were MUCH smaller than your normal twin). When we brought this to the attention of the front desk and asked to please be placed in the correct room (with one double
Bed), the front desk man simply stared at us and told us there was nothing he could do...wow. No apology, no offer to call Expedia for us....NOTHING. No customer service skills what so ever. We also asked him who handles their emails in the hotel because we had been completely ignored, and he wouldn’t tell us.
Overall horrible customer service and a very lousy hotel. No AC in the lobby, tv in the room was broken. Do not stay here if you expect any standard of customer service or quality of room.