4/10 Poor
rosa
Travelled with family, Travelled with group
14 Aug 2024
Disliked: Cleanliness, amenities, property conditions & facilities
The location was convenient, close to many of the tourist sights. Building was pretty with cute courtyard. However, the delux condo was not up to par as descibed. The air conditioners were not working making it very uncomfortable to sleep or just come cool off from the sweltering Rome heat in August. As they did send someone to look at the situation, the problem was not resolved. They only supplied fans but it wasn't sufficient. It made the visit in Rome unenjoysble because we were so hot and very tired from sleeping so uncomfortably. Also the towels provided did not smell fresh and clean and they didnt supply enough towels. Being so humid and hot the towels did not dry properly after use, making them more smelly. Enough towels should be provided to alternate between use or better yet provide a washer and dryer to freshen them up. Lastly the floors were filthy. Don't dare to walk barefoot or in socks because they will turn black. Also, just to add, one of the beds collapsed in while my son was sleeping in the middle of the night. That was quite the scare. With all this being said, I truly hope the owners or Expedia will consider giving us at least a partial refund for all these inconveniences. If everything was in working and clean conditions I would no doubt have written a better review as the building and location were beautiful. As the saying goes though...dont judge a book by its cover.
rosa
Stayed 3 nights in Aug 2024
