8/10 Good
SHABIR
25 Sept 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Excellent location, close to public transport, restaurants, Spanish steps etc
Room was clean, some issues like no hot water in the sink were dealt with by the host. The shower is very tiny which could pose a challenge.
Checking in was a nightmare though. The host was supposed to send me an email the day before with self check in instructions which she didn’t.
When we got there we were completely lost as we had no access inside the main building entrance. We only got in when somebody opened the door and let us in. Once we got in we had no idea where to go. Fortunately I had the host’s phone number and called her and she responded with a WhatsApp message and instructions on how to get the keys from the lockbox and which room was assigned to me.
Needless to say it was very stressful for us in a new environment.
The host needs to make sure she communicates better. That is the reason for three stars for staff and service otherwise it would have been higher
SHABIR
Stayed 5 nights in Sep 2024