We arrived at 8 PM. There is no staff after 4 PM but they did provide good instructions with the key codes by email beforehand. Their communication was friendly and complete; however, The area and the amenities fell short of the descriptions. The neighbourhood was very disturbing with a lot of garbage and scary people around the sidewalks, which made us feel unsafe. Upon entry to the property, the area was not well lit and there was no lighting at all above the first floor and i used my iPhone to illuminate the hallway to find my door. This was terrible. There's no elevator so we had to find our way up two flights of stairs in the dark. The room itself is basic and old but it appeared to be quite clean. There were ample towels and clean linen on the beds and it was ready for us . Unfortunately, the room door had no additional locking mechanism on the inside to help us feel secure that no one could open the door while we slept. In fact, I had to stack some chairs to block the door just so we felt safe sleeping. This was not what I expected when we booked. Admittedly, I did not read the reviews and was only thinking about the convenience of the location. It is just a very short walk to the train terminal and that was very convenient. The room was too warm and the air conditioning was inadequate. I did not feel like this was good value and I would not stay there again nor recommend it.