I was highly disappointed as to how we were treated by the staff. My partner and I went down to book a Taxi Friday morning, as we had to catch an early bus ride at 7:15AM to Barcelona on SUNDAY. When we spoke to the receptionist Friday morning she insisted we didn’t need to order a Taxi in advance, as they run 24hours and are on-call. She assured us it would arrive 5 minutes once the reception would call Sunday morning.
Sunday morning comes, we went down at 6:45AM to catch the bus, and the receptionist basically laughed and told us there was likely no chance a taxi would come this early on a Sunday. She called 3 numbers, none of them would pick us up. She then told us there was nothing she could do, and said we had to walk.
It was dark, we had to run 35 minutes to the bus stop, and she did not offer any apology for the mis-informed information.
This was not a good way to leave the hotel. Helpless, missing the bus, and not offered any assistance.