We were in for a rude shock when we arrived! The so called "Superior Room" was devastating. We request for another room, and was told to top up 200 Baht per night. The next upgrade was no better! The air con did not work, and the toilets was a disaster! The room smell of crocroaches! The receptionist then spoke to her manager, and we were then upgraded to a family suite! Sounds cool.. a family suite? But, its acutally just a nicer room on ground floor. Oh, i forgot to mention there is no lift. So all the other rooms on upper floors, you've got to climb the stairs! Well, we've booked for 7 nights, and just paid 1400 Baht. So we might as well make the most of this stay. They did not even have a knife, spoon or fork! And the toilet paper was not replenished promptly. I had to go to the reception to get them at 6:30am, only to be told that the housekeeping lady comes at 7am! So I even had to use my own toilet paper. And on the first day, they forgot to make the beds, and empty the dustbins. I had to write out a checklist of the items for them to do. The only positive side of this hotel is the location. It has a nice river view, but you have to be on the Ground Floor Family Suite to enjoy the view. And there's only one such room.