Salalah Rotana Resort

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Salalah Rotana Resort

3 outdoor pools, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers
Boating
Exterior
Exterior
View from property

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Room service
    Room service
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Breakfast available
    Breakfast available

Explore the area

Map
Salalah Beach Resort, Taqah Road, Salalah, Dhofar Governorate, PC 215
  • Hawana Aqua Park
    19 min walk
  • Land of Frankincense Museum
    23 min drive
  • Salalah Gardens Mall
    28 min drive
  • Salalah (SLL)
    28 min drive

Room options

Garden View Room - Twin Beds with Aqua Park Access

  • 43 sq m
  • Sleeps 3
  • 2 Twin Beds

One Bedroom Suite with Aqua Park Access

  • 95 sq m
  • Sleeps 6
  • 1 King Bed

Garden View Room - King Bed with Aqua Park Access

  • 43 sq m
  • Sleeps 3
  • 1 King Bed

Ocean View Family Room with Lounge Access with Aqua Park Access

  • 67 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Junior suite with Aqua Park Access

  • 43 sq m
  • Sleeps 6
  • 1 King Bed

Ocean View Room with Lounge Access - Twin Beds with Aqua Park Access

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Ocean View Suite with Lounge Access

  • 95 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed

Two Bedrooms Suite with Aqua Park Access

  • 143 sq m
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

Ocean View Room with Lounge Access - King Bed with Aqua Park Access

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Ocean View Room - King Bed with Aqua Park Access

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Ocean View Room - Twin Beds with Aqua Park Access

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Spacious Family Garden Room - King Bed with Aqua Park Access

  • 43 sq m
  • Sleeps 5
  • 1 King Bed

Spacious Family Ocean Room - King Bed with Aqua Park Access

  • 43 sq m
  • Sleeps 5
  • 1 King Bed

Similar properties

About the area

Salalah

With a stay at Salalah Rotana Resort in Salalah, you'll be 7.7 mi (12.5 km) from Taqah Castle and 12.6 mi (20.2 km) from Sumhuram Archaeological Park. .This beach hotel is 13.3 mi (21.4 km) from Land of Frankincense Museum and 15.9 mi (25.7 km) from Al Husn Souq.

What's nearby

  • Hawana Aqua Park - 19 min walk - 1.7 km
  • Land of Frankincense Museum - 23 min drive - 21.4 km
  • Al Baleed Archaeological Site - 24 min drive - 22.2 km
  • Al Husn Souq - 28 min drive - 25.7 km
  • Salalah Gardens Mall - 28 min drive - 29.3 km

Getting around

  • Salalah (SLL) - 28 min drive

Restaurants

  • ‪Cavern Coffee - ‬11 min walk
  • ‪Sinbad Restaurant - ‬15 min walk
  • ‪The Island - ‬13 min walk
  • ‪The Beach - ‬5 min walk
  • ‪Silk Road - ‬1 min walk

About this property

Salalah Rotana Resort

Luxury hotel on the beach, with 3 outdoor swimming pools
Salalah Rotana Resort offers 400 accommodations, which are accessible via exterior corridors and feature fireplaces and MP3 docking stations. Beds feature pillowtop mattresses. A pillow menu is available. 46-inch LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and bidets.

This Salalah hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on request.

2 outdoor tennis courts, a marina, and a health club are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision. Guests under 13 years old are not allowed in the health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen the Spa at Rotana has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a mud bath, a sauna, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Treat yourself to a stay in one of the 400 guestrooms, featuring fireplaces and LCD televisions. Your room comes with a pillowtop bed. Satellite programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a health club. This Mediterranean hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Saffron, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the bar/lounge, the poolside bar, or one of 2 beach bars. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Salalah? This hotel has 4327 square feet (402 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A hosted evening meal is available for a surcharge daily (reservations required).
Saffron - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
The Beach Restaurant - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Silk Road - This beach fine-dining restaurant specializes in Asian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Coco-Shack Beach Bar - Onsite bar. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Arabesque Lounge - This coffee shop serves light fare only. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Late night fare is available from 24-hour room service.

Languages

Afrikaans, Arabic, Belarusian, English, Filipino, French, German, Hindi, Italian, Polish, Swahili, Swedish, Turkish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site
  • Free secured, covered valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking options include a carport
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: OMR 10-20 for adults and OMR 6-6 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 2 beach bars, 1 poolside bar and 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area
  • Hosted evening meal available daily for a fee of OMR 45

Restaurants on site

  • Saffron
  • The Beach Restaurant
  • Silk Road
  • Coco-Shack Beach Bar
  • Arabesque Lounge

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/games room
  • Archery
  • Beach volleyball
  • Bike rentals
  • Bike tour information
  • Bike parking
  • Bike repair services
  • Bike shop
  • Bike storage
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness centre
  • Free beach club
  • Full-service spa
  • Hiking/biking trails
  • Lifeguards on-site
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Table tennis
  • Tennis
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Laundry facilities
  • Microwave (on request)
  • Pool gate
  • Fridge (on request)
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Hair salon
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (4327 square feet of space)
  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Marina on site
  • Outdoor furniture
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massage - hot stone
  • Massage - on the beach
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Lift door width (centimetres): 50
  • Hand-held shower head
  • Hospital bed available
  • Pool access ramp on site
  • Pool hoist on site
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 60
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • Beach towels
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Couples dining
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Mosquito nets
  • No plastic drinking straws
  • Reusable tableware only
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Hairdryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 46-inch LCD TV
  • MP3 dock
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Microwave (on request)
  • Paper towels
  • Fridge (on request)

More

  • Access via exterior corridors
  • Chef
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Electrical adapters/chargers
  • Energy-saving switches
  • Fireplace
  • Free newspapers (weekdays)
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: OMR 40

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for OMR 12.29 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: OMR 20 per person, per stay (for stays between 01 January - 31 December)
  • Deposit is payable by bank transfer and is due within 72 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately OMR 10 to 20 for adults, and OMR 6 to 6 for children
  • Airport shuttle fee: OMR 17 per person (one-way)
  • Late check-out fee: OMR 40 (subject to availability)
  • Rollaway bed fee: OMR 12.29 per night
  • Hosted evening meal: OMR 45

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and mobile payments; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events are allowed on site
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
Property Registration Number 1069354

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property
Parking height restrictions apply
Guests under 13 years old are not allowed in the health club, fitness facility, or spa tub, while guests under 12 years old are only allowed in the swimming pool with adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

Resort Salalah
Rotana Resort Salalah
Rotana Salalah
Rotana Salalah Resort
Salalah Resort
Salalah Rotana
Salalah Rotana Resort
Salalah Rotana Resort Hotel
Salalah Rotana Resort Salalah
Salalah Rotana Resort Hotel Salalah

Salalah Rotana Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 61 out of 152 reviews" "
Rating 8 - Good. 56 out of 152 reviews" "
Rating 6 - Okay. 22 out of 152 reviews" "
Rating 4 - Poor. 9 out of 152 reviews" "
Rating 2 - Terrible. 4 out of 152 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hamad

Liked: Cleanliness, staff & service, property conditions & facilities
A homey stay
Stayed 2 nights in Aug 2024

6/10 Okay

Hamza

Liked: Staff & service
Stayed 11 nights in Jul 2024

10/10 Excellent

abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Malika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just Amazing !!!!! The most peaceful place I've been in Salalah/Taqah!!
Stayed 2 nights in Apr 2024

8/10 Good

Siobhan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Successful Salalah Stay
We booked to stay her for three nights for a long weekend and had overall a great stay. We appeared to be the only British people in the hotel and also the only people without wristbands on some sort of all inclusive package. The room exceeded expectations and we couldn’t fault it. Spacious, spotless, big shower, comfy beds, balcony overlooking the pool. The entire hotel and beach was immaculate and stunning. Our only negatives were: 1. The WiFi was not very strong in most places and we would have expected this to be much better in a five star. It barely worked by the pool/beach and was last even iffy in the room. 2. The hotel did not seem geared up for non-all inclusive residents. There was nowhere to have breakfast if you didn’t want to pay £22 for the buffet each day. We bought an overpriced coffee in the reception of the hotel two mornings. We also went to the beach bar to buy drinks and they said no as we didn’t have a wristband. They literally wouldn’t let us pay and lost out on money here. We walked to the marina most days and ate at The Island Bar where we loved the food and drinks. Overall we had a super lovely stay though. Very relaxing, safe, clean, beautiful and plenty of activities.
Stayed 3 nights in Feb 2024

2/10 Terrible

Bouchra

Travelled with family
Disliked: Cleanliness, staff & service
The resort is in a very nice location, very spacious and the outdoor is beautiful and well maintained. However, the hotel staff need a lot of training for customer service and communication skills. The towels in the room were faded and some of them had stains.
Stayed 2 nights in Dec 2023

10/10 Excellent

MOHAMMED JUNAID

Liked: Cleanliness, staff & service, property conditions & facilities
Very good overall. Beach was good Only issue was if you wanted to go out to the city of salalah . It was a good 20 to 30 mins drive away. Apart from that no issues.
Stayed 7 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience, good food and excellent shisha.
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice looking resort but not 5 star standard.
The staff is amazing they are very helpful and polite. It’s a beach resort but they did not advertise that their beach is closed during offseason because water is unsafe to swim this is information you would like to know when booking a beach resort especially when you pay extra for a beach view. There is an available beach 5 minutes away that the resort provides transportation to. The bar sells alcoholic beverages at set times by Oman law which is inconvenient but not their fault. Room service is the worst I’ve ever experienced it takes over an hour to receive anything, I ordered only beverages and it still took over an hour after calling twice nothing was done about it I was told both times that the items are on the way but no compensation or care by the resort. The resort was half full and both my orders was not at peak times so why the long wait. Lots of construction going on the beach I’m assuming because it’s not peak season. No activities for guest on the resort I stayed 4 days over the weekend and nothing to do or see it was very boring all they could offer was a nightclub off site. Saturday morning a big bike race was happening in Salahah the resort did not warn us that roads are closed even gate exiting the resort is closed we had to drive around off road. They did not provide transportation to airport because they said I have to book 48 hours in advance which I requested a week in advance but no one answer me when I email. Food and drinks are very expensive.
Stayed 3 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jaber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

10/10 Excellent

Khalid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location
Stayed 3 nights in Jul 2023

10/10 Excellent

Suad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Javier

Stayed 4 nights in Apr 2023

8/10 Good

Rashed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the hotel from checking in to checking out was just excelent. The hotel did everything to overachieve the expectation.
Stayed 4 nights in Feb 2023

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was absolutely "stand out". The food was good to very good. The buildings were well kept and the rooms modern and all facilities were working. The draw backs included the pathways were shared by speeding motorized vehicles, the staff were overly enthusiastic about keeping people in there groups (by all inclusive etc) and, there was extensive building going on next door! Over all worth a visit but beware Canadians,,,, a cheap beer is about $18!!
Stayed 6 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room service food was not up to standard The burger was overcooked and hard The club sandwich with chicken was overcooked The fish and chips was not crispy
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent place to stay with an amazing setting and friendly staff.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Property conditions & facilities, room comfort
Good break fast options. Taxi expensive but that was through the our Oman trip. Food and drinks in house very expensive. They need to provide more info via their onscreen communication urn a resort folger
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEACH. Wow .... probably one of the best that i have been to. Soft sand crystal clear water, shallow enough to walk a fair way out. Amazing sunsets. The resort is beautiful and the staff amazing, their friendliness and willingness to go the extra mile made our stay excellent. Cant comment on the food as we only had breakfast here, we had a rental car so wanted to explore the local area. The location is great close to archaeological sites suharam home to queen of sheba, also naturals sites like mugsayl beach and wadi darbat. Beautiful we will be returning here at some point again!
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the fact this resort is located a few kilometres east of Salalah as it just removes it from the congestion of a city. I am very fond of the appearance of the buildings and the wide range of facilities on offer. Dining is a pleasant experience as there are a wide range of options and the staff are super friendly and go out of their way to assist guests.
Stayed 6 nights in Oct 2019

8/10 Good

Laura, Washington, DC

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is rated as a 5 star property. I would rate it as 4 star. The room we stayed in was spacious, beautiful and clean. Staff were really great and responded to all our requests. The beach is lovely with gray-white sand. The surf is really rough and not suited for swimming during the time we were there (October). The red warning flag was present every day. I understand during other months it is mild. There is a pool but we didn't use it. The beach chairs are made of flimsy plastic and moldy. The cushions have bird droppings on them. Chairs should be replaced and maintained better. There was no staff to bring drinks or food to us as is custom at 5 star properties. There was a pool bar to get your own. The breakfast was adequate but lacked high-end food choices that should come with a 5-star property. Room service and food in general at the restaurants is very expensive. We ate at Silk Road one evening where the food is really excellent. They spray powerful insecticide every day to kill mosquitoes. Men wear gas masks and don't have adequate clothing to do this dangerous work. Our room smelled like insecticide. Landscape workers from other countries work long days in the hot sun. Can travel companies negotiate better labor practices with the hotels with which they do business?
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019