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Room type Options Nightly price Book
Deluxe Room
25 square metres
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Standard Double Room
17 square metres
2 Double Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Family Room
Room with view
50 square metres
1 King Bed, 2 Double Beds and 1 Twin Bed
Room sleeps 7 guests
(up to 6 children)
Select dates to see price

Get an overview of this hotel
Colonial San Cristóbal de las Casas hotel in De La Merced with a full-service spa

Popular property highlights

Free self parking
Free WiFi
Pets allowed
Laundry facilities
24-hour front desk

Located in San Cristóbal de las Casas (De La Merced), Sereno Hotel is within a 5-minute walk of San Cristóbal de las Casas Cathedral and Mesoamerican Museum of Jade. This spa hotel is 0.3 mi (0.5 km) from Centro Cultural de los Altos and 0.4 mi (0.6 km) from Mayan Textile Center.

Stay in one of 6 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Housekeeping is provided daily, and irons/ironing boards can be requested.

Relax at the full-service spa, where you can enjoy massages. Additional amenities at this Colonial hotel include complimentary wireless internet access and tour/ticket assistance.

Grab a bite to eat at the INDÓMITO, a bar/lounge where you can take in the garden view, or stay in and take advantage of room service (during limited hours).

The front desk is staffed during limited hours. Free self parking is available onsite.

Languages spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

  • Fitness facilities
  • Total number of rooms - 6
  • Number of floors - 1
  • Garden
  • Spa services on site
  • Front desk (limited hours)
  • Full-service spa
  • Designated smoking areas
  • Tours/ticket assistance
  • Free WiFi
  • Snack bar/deli
  • Free self parking
  • Number of bars/lounges - 1
  • Luggage storage
  • Terrace
  • Hosted evening meal
  • Wheelchair accessible: No
  • Food and water bowls
  • Smooth flooring in public areas

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages spoken

  • English
  • Spanish

Room Amenities

Sereno Hotel offers 6 accommodations with hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch plasma televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Room service (limited hours)
  • Television
  • Daily housekeeping
  • Hair dryer
  • Yard
  • Premium bedding
  • Iron/ironing board (on request)
  • Cable TV service
  • Free WiFi
  • Individually furnished
  • Individually decorated
  • Plasma TV
  • TV size 42
  • TV size (measurement) inch
  • Connecting/adjoining rooms available
  • Heating
  • Towels provided
  • Linens provided
  • Number of beds 2
  • Soap
  • Shampoo
  • Toilet paper
  • Toothbrush and toothpaste not available

Where to Eat

A hosted evening meal is available for a surcharge on Tuesday, Wednesday, Thursday, Friday, and Saturday.

INDÓMITO - Overlooking the garden, this bar serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Things to do

Recreational amenities at the hotel include a fitness center.

Spa Services

  • Couples treatment rooms
  • Massages

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-in time ends at 11:00 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 250.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets allowed for an extra charge of MXN 250.00 per pet (varies based on length of stay)
  • Dogs and cats only
  • Food and water bowls are available
  • Service animals are welcome, and are exempt from fees

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

No cots (infant beds) available

No lifts

Service animals are allowed

Service animals are exempt from fees/restrictions

Front desk opens daily at 8:00 AM

Front desk closes daily at 11:00 PM

Debit cards not accepted

Staffed front desk

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is available for guests

Masks are available for guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is not available

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are available

Individually wrapped food options are available through room service

gap period enforced between guest stays 24 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are not washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Hotel Names

  • Sereno Art Hotel San Cristobal de las Casas
  • Sereno Art Hotel
  • Sereno Art San Cristobal de las Casas
  • Sereno Art
  • Sereno Art Hotel
  • Sereno Hotel Hotel
  • Sereno Hotel San Cristóbal de las Casas
  • Sereno Hotel Hotel San Cristóbal de las Casas

We should mention

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Contactless check-out is available.

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