See all properties
Save

Caribe Hilton

4.5 star property

Photo gallery for Caribe Hilton

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Suite, 2 Bedrooms, Bay View (Wave Wing) | View from room
Suite, 2 Bedrooms, Bay View (Wave Wing)
View from room
Suite, 1 King Bed, Ocean View (Beach Wing) | Beach/ocean view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast available
  • Parking available

Explore the area

Map
1 San Geronimo Street, San Juan, 00901
  • Condado Beach
    ‪11 min walk‬
  • Pan American Pier
    ‪19 min walk‬
  • Puerto Rico Convention Center
    ‪5 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Double Beds (Beach Wing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Beach Wing)

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Garden Wing)

Room, 1 King Bed, Ocean View (Garden Wing)

Room, 1 King Bed, Ocean View (Garden Wing)

  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Beach Wing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Beach Wing)

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View (Garden Wing)

Room, 2 Double Beds, Ocean View (Garden Wing)

Room, 2 Double Beds, Ocean View (Garden Wing)

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Garden Wing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Garden Wing)

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Beach Wing)

27-inch LCD TV with cable channels, TV, pay films

Room, 1 King Bed, Ocean View (Beach Wing)

  • 31 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Garden Wing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Garden Wing)

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Junior Studio Suite, 1 King Bed

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Roll-In Shower)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Studio Suite, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Junior Studio Suite, 1 King Bed, Accessible (Roll-in Shower)

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Ocean View (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible, Ocean View (Roll-In Shower)

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (Garden Wing)

Suite, 1 Bedroom (Garden Wing)

Suite, 1 Bedroom (Garden Wing)

  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 129 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View (Beach Wing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Ocean View (Beach Wing)

  • 31 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Ocean View (Wave Wing)

Suite, 2 Bedrooms, Ocean View (Wave Wing)

Suite, 2 Bedrooms, Ocean View (Wave Wing)

  • 185 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed (Wave Wing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Wave Wing)

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 2 Bedrooms, Ocean View

Presidential Room, 2 Bedrooms, Ocean View | Living area

Presidential Room, 2 Bedrooms, Ocean View

  • 191 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Double Beds (Wave Wing)

27-inch LCD TV with cable channels, TV, pay films

Room, 2 Double Beds (Wave Wing)

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Beach Wing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Beach Wing)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Bay View (Wave Wing)

Suite, 2 Bedrooms, Bay View (Wave Wing) | View from room

Suite, 2 Bedrooms, Bay View (Wave Wing)

  • 129 sq m
  • Bay view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View (Wave Wing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Ocean View (Wave Wing)

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Ocean View (Beach Wing)

Suite, 1 King Bed, Ocean View (Beach Wing) | Living area

Suite, 1 King Bed, Ocean View (Beach Wing)

  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View (Wave Wing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Garden View (Wave Wing)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed (Wave Wing)

Honeymoon Suite, 1 King Bed (Wave Wing) | Living area

Honeymoon Suite, 1 King Bed (Wave Wing)

  • 80 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool, pool cabanas (surcharge), pool umbrellas

The Royal Sonesta San Juan

  • Pool
  • Spa
  • Pet-friendly
  • Restaurant
4.5 out of 5, Wonderful, (1689)
The price is AU$792
for 1 room
includes taxes & fees
7 May - 8 May
The Royal Sonesta San Juan

About the area

San Juan

Located in San Juan (San Juan Antiguo), Caribe Hilton is within a 5-minute walk of Luis Muñoz Rivera Park and Fort San Jeronimo. .This beach resort is 0.8 mi (1.3 km) from Escambron Beach and 1.5 mi (2.4 km) from Condado Beach.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Escambron Beach - 9 min walk - 0.8 km
  • Condado Beach - 11 min walk - 0.9 km
  • Distrito T-Mobile - 17 min walk - 1.5 km
  • Pan American Pier - 19 min walk - 1.6 km
  • Puerto Rico Convention Center - 5 min drive - 3.3 km

Getting around

  • Sacred Heart Station - 8 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 14 min drive

Restaurants

  • ‪Mojito's - ‬1 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪Balneario El Escambrón - ‬9 min walk
  • ‪Fogo de Chão - ‬3 min walk
  • ‪Moon Bar at Condado Hotel Lobby - ‬12 min walk

About this property

Caribe Hilton

Family fun on the beach, with 3 outdoor pools, near Fort San Jeronimo
Caribe Hilton offers 652 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 27-inch LCD televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

3 outdoor tennis courts and a health club are featured at the resort. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa Océano has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 652 guestrooms featuring refrigerators and LCD televisions. Cable programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have deep soaking bathtubs and complimentary toiletries. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a health club. This resort also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Caribar, one of the resort's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. Planning an event in San Juan? This resort has 65003 square feet (6039 square meters) of space consisting of conference space and 24 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Caribar - This beachfront lobby lounge specializes in international cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.
Morton's The Steakhouse - This steakhouse overlooks the ocean. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Starbucks - Onsite coffee shop. Open daily.
Ocean Restaurant & Lounge - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.
Ice Cream Cookie & Co - Onsite café. Open daily.
Room service (during limited hours) is available.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 32 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 34 for adults and USD 18 for children
  • 10 restaurants
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Caribar
  • Ice Cream Cookie & Co
  • Morton's The Steakhouse
  • Ocean Restaurant & Lounge
  • Starbucks

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Health club
  • Helicopter/aeroplane tours
  • Hot tub
  • Paddleboard
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24 meeting rooms
  • 65,003 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 27-inch LCD TV with cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per night
  • Resort fee: USD 54.50 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 34 for adults and USD 18 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 32 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caribe Hilton
Caribe Hilton San Juan Hotel
Caribe Hilton Hotel San Juan
Caribe Hilton San Juan
Caribe San Juan Hilton
Hilton Caribe San Juan
Hilton San Juan
San Juan Caribe
San Juan Caribe Hilton
San Juan Hilton Caribe
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel Caribe
Hilton Hotel San Juan
San Juan Caribe Hilton Hotel
Caribe Hilton Hotel
Caribe Hilton San Juan Resort
Caribe Hilton Resort San Juan
Caribe Hilton Resort
Caribe Hilton San Juan
Resort Caribe Hilton San Juan
San Juan Caribe Hilton Resort
Resort Caribe Hilton
Hilton San Juan
Hilton Hotel Caribe
Caribe Hilton Resort
Hilton Hotel San Juan
Caribe Hilton San Juan
San Juan Caribe Hilton Hotel
Caribe Hilton Resort San Juan
Caribe Hilton San Juan Hotel San Juan

Caribe Hilton Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 910 out of 1650 reviews
Rating 8 - Good. 373 out of 1650 reviews
Rating 6 - Okay. 199 out of 1650 reviews
Rating 4 - Poor. 86 out of 1650 reviews
Rating 2 - Terrible. 82 out of 1650 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

christopher sanford

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The air conditioner went out for two days in the entire hotel before we left and the hotel refused to answer any guest calls or request for refunds. After our stay, I contacted Hilton directly and got the same run around and transfers that they just hung up. This is of course, in addition to the fact that the property is falling apart and the beach is covered in garbage
Stayed 4 nights in Jan 2025

10/10 Excellent

Marquesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

mckenzie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Rana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2025

6/10 Okay

Paige Keleny

Travelled with partner
Liked: Staff & service
Great location on the water. Nice beach area.
Stayed 4 nights in Jan 2025

6/10 Okay

james andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
our room had no air conditioning and it was uninhabitable we had to leave early. It took over an hour to check in hotel is severely understaffed.
Stayed 3 nights in Jan 2025

4/10 Poor

Joyce, Clemmons

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property was beautiful. However our room was awful and hot all night long. No AC.
Stayed 1 night in Jan 2025

4/10 Poor

Heidi C

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
What a disappointment. No AC in the guest rooms! While they did comp our breakfast & bar tab that did not make up for an unpleasant night in a very hot room. Waited in line for a full 40 min to check in! Only 2 people consistently working at the desk and the line was very long. Additionally, service was spotty. Witnessed staff eating from the breakfast buffet (made to order waffles) while guests (me and another person) waited for their food to be made before we were served. Completely unprofessional. Lobby restrooms dirty & had a broken sink. We did have a terrific bellman (ray) who was incredibly helpful with our bags & suggestions about the local area. Overall a disappointing experience for this type of property. Lovely pool and lobby areas but service needs serious oversight.
Stayed 1 night in Jan 2025

6/10 Okay

Tammy

Travelled with partner
Liked: Amenities, property conditions & facilities
i was checked in on time but given a room that wasn’t what i paid for so after 3.5hrs of WAITING to be changed to actual room and carrying my bags over because bellmen was very very busy, get to my room and there was FECAL MATTER still on the toilet bowl and seat VERY disgusting when you haven’t even used the bathroom at all! I had my breakfast on the table in the room a BIRD FLEW IN in and ate my bread from the patio went to wash my hands n there it was taking a piece to go, had the patio opened because There WAS NO AIR CONDITIONING IN THE ROOM i couldn’t even sleep at night it was soo hot people had their doors open to catch a breeze then get ready to go downstairs AND THE ELEVATOR WAS OUT FOR TWO DAYS! Had to take stairs down from 9th floor!! They said they have refreshments for inconveniences and when i went to go get some and I was told it was for a private event n turned away only to be told later that i was misinformed by the staff there and now the line is a mile long! for the money that was paid to have a enjoyable stay it was crazy experience
Stayed 2 nights in Jan 2025

4/10 Poor

Sheima

Stayed 3 nights in Jan 2025

8/10 Good

Kierstin, Mundelein

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall, we did enjoy our stay here! The amount of dinning options and varieties were important. Also the amount of pools & a private beach option as well was definitely a plus. Most staff was accommodating and we had a nice experience with. There were a few cons during our stay: 1) The AC was not working. When we initially told them about our room AC not working, we were told it was a few rooms and they were working on it. The next time we asked, we were told the problem was solved & that due to “the pressure” it’s taking longer for some rooms to become cold again. The final time I asked for an update, we were told EVERY room was still out. Despite the back and forth answers and the discomfort of sleeping with no AC, the front desk was accommodating with providing a form of compensation and we got a fan on our last night delivered to our room. The next con was that the hot tubs were small for the amount of guests that stay at the hotel. There were 2 and they were absolutely packed and literally the water was over flowing. Also, the jets did not work. The final con was that we ordered an Uber to take us to the airport. The driver pulled up to the main lobby as you would expect, put our luggage in the trunk and then the host stand started yelling at him in Spanish. Then the driver told us we had to get out of the car and walk to a separate pick up area down a driveway and on the side of the building or the staff would write him up. Shame on the staff member for that response.
Stayed 3 nights in Jan 2025

2/10 Terrible

Carlos

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Long lines for everything. Breakfast, Check in, Starbucks ETC… No AC system im any of the rooms. as HVAC system is down and has been for a WEEK. … over priced for what you get .
Stayed 1 night in Jan 2025

4/10 Poor

Steven

Travelled with partner
There was no Air Conditioning 2 days before we got there and the 2 days we stayed. Nobody told us about this. They gave us a fan the last night which didn’t help. Front desk gave no assistance. I requested to cancel and was said to contact Expedia. I texted someone on Expedia and and after 1 hour got the run around that someone would get back to me. Nobody did.
Stayed 2 nights in Jan 2025

2/10 Terrible

Gary

Stayed 3 nights in Jan 2025

10/10 Excellent

Scott

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Air conditioning not working in our room
Stayed 1 night in Jan 2025

2/10 Terrible

Yaira

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I really hate to write a negative review, but I am unfortunately still puzzled with the hotel’s management and still waiting on a resolution. After a structural problem with my room with the water, we inquired and the hotel offered us another room. We go to pick up the keys at front desk later following a message confirming the new room, the manager says that option is not available and doesn’t know who approved that room and called us. He apologized and offer us a new room by the next day. After inquiring the next day, they gave us keys to an already occupied room and we are now back at the front desk. A 3rd room key was finally issued and a one night refund was also offered and confirmed via email from one of the managers where he specifically indicated a refund was initiated and that it would come from Expedia since I already paid the stay. I am still waiting on such refund. I reached out directly to the manager via email. Expedia has made multiple attempts to reach the hotel to process such refund as they have no information and has also been unsuccessful. On top of the sour experience I am still waiting to resolve, hotel was severely understaffed during my stay. We waited close to an hour to check-in, 1-1/2 hrs everyday for lunch orders. Aside from that, the rooms were clean and the staff was very kind and welcoming, but overwhelmed due to lack of support. We love PR and this used to be a preferred hotel when we visited, but this trip left much to be desired.
Stayed 4 nights in Jan 2025

6/10 Okay

Saad

Travelled with partner
Liked: Staff & service, amenities
Rooms and bathrooms could be a lil more cleaner and updated
Stayed 3 nights in Jan 2025

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient and property is beautiful, but there weren’t many restaurants or shops in the area around the hotel.
Stayed 6 nights in Dec 2024

6/10 Okay

Sean

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Overall our stay was just okay . The rooms are in desperate need of an update and our room on the 20th floor in the wave building was not cleaned that well prior to our arrival. Additionally, we were unable to control the air in our room. The staff were helpful and very nice . The beach was nice as well. 6/10. I wouldn’t stay here again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mandar

Stayed 5 nights in Dec 2024

10/10 Excellent

Julian

Great place
Stayed 2 nights in Jan 2025

10/10 Excellent

Brian W

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

4/10 Poor

Emmy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the money

Not worth the money. Front desk staff is unfriendly, the room had several issues, and everything was an up charge. Not worth the money
Stayed 2 nights in Jan 2025

4/10 Poor

Margarita, Cranberry Twp

Disliked: Cleanliness, staff & service, property conditions & facilities
As much as we tried to embrace this vacation, it was difficult because we never had hot water. We contacted the front desk and unfortunately they were unable to resolve that issue for us. They were also short staffed and orders at the pool. We’re taking over two hours.
Stayed 2 nights in Dec 2024

2/10 Terrible

Mutsuki Sone, New York

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not expect anything from this hotel. The room was horrible. We stayed in a room on 16th fl in wave wing. The room was really dirty. Water did not drain in a shower, garbage was left in an ice pail, side table top was moving like a seesaw, too many ants everywhere. Only good thing was the view. Ice machine was broken, vending machine had no drinks. Beach was small and dirty. Pool is old and not well maintained. Staff ignored all garbage on the beach and pool. Waited 90min just for a burger. Had to line up for 20min to just buy drinks. Everything about this hotel was a joke. Gave up to buy coffee at starbucks and eat at buffet because they are extremely slow and too much waiting. The only good thing was Uber eats deliver food here. We had stayed in San Juan more than 5 times but never had experienced such. We will never come back.
Stayed 2 nights in Dec 2024