I stayed at the hotel for 3 nights in October 2012. The rooms are small but adequate, comfortable and clean. Breakfast is made up of pastries, rolls, cheese, meats, fruit and you can get cooked eggs if you want. Dinner and lunch are available at reasonable prices. Wifi works fine, and there is an apple pc for the use of any guest without a laptop. Main strength is the (English speaking) staff, who could not have been more helpful. Danilo organised a shared taxi from the airport in advance of my arrival in Santiago. Raoul kept me supplied with PiscoSour, Carolina changed my room when I wanted one large bed rather than two singles. I watched the staff interact with families - they did a great job making them feel at home. The location is pleasant, quiet and safe and a ten minute walk from the underground, with buses a little closer.