Staff was nice and always helpful. They offered complimentary drinks between certain hours (including wine), and allowed us to store our luggage after check-out. The onsen was also quite nice, with multiple different temp pools to choose from. Only con was our room was a little dirty when we arrived (toilet room floor could use a scrub. There was a blood stain or something like that), and the bed sheets had a few loose hairs. The room itself looked nice but to be honest it wasn’t very efficient to use. There’s no real closet, no safe, and no place to really open your luggage. The snacks and the drop down seating area were nice though, and I really liked watching the snow fall from the large window. Overall, this hotel was good. I imagine the rushed cleaning is probably from the large number of guests they get, as the lobby was usually always full of people coming and going.