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Keio Plaza Hotel Tokyo

4.5 star property

Photo gallery for Keio Plaza Hotel Tokyo

Exterior
Delicatessen
40-inch flat-screen TV with satellite channels, TV, DVD player
View from room
10 restaurants, breakfast, lunch, dinner served; Fusion cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available
  • 24/7 front desk

Explore the area

Map
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to, 160-8330
  • Tokyo Metropolitan Government Building
    ‪4 min walk‬
  • Shinjuku Sumitomo Building
    ‪6 min walk‬
  • Shinjuku Gyoen National Garden
    ‪2 min drive‬
  • Tokyo (HND-Haneda)
    ‪38 min drive‬

Room options

View all photos for Plaza Superior South Wing Twin, Non Smoking, 20F above

1 bedroom, down duvets, in-room safe, individually decorated

Plaza Superior South Wing Twin, Non Smoking, 20F above

  • City view
  • 30 sq m
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Superior Twin Room, Non Smoking

  • City view
  • 34 sq m
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Deluxe Select Twin Connecting Room, Non Smoking

Deluxe Select Twin Connecting Room, Non Smoking

Deluxe Select Twin Connecting Room, Non Smoking

  • City view
  • 71 sq m
  • Sleeps 8
  • 4 Large Twin Beds

View all photos for Deluxe Select Twin, Non Smoking

Deluxe Select Twin, Non Smoking

Deluxe Select Twin, Non Smoking

  • City view
  • 35.5 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Twin, Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Standard Twin, Non Smoking

  • City view
  • 24 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

1 bedroom, down duvets, in-room safe, individually decorated

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

  • City view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Standard Double Room, Non Smoking

  • City view
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury Deluxe Twin, Non Smoking (Universal Design)

1 bedroom, down duvets, in-room safe, individually decorated

Luxury Deluxe Twin, Non Smoking (Universal Design)

  • City view
  • 47 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Twin, Non Smoking (Universal Design)

1 bedroom, down duvets, in-room safe, individually decorated

Deluxe Twin, Non Smoking (Universal Design)

  • City view
  • 36 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Junior Suite Twin, Non Smoking (Universal Design)

1 bedroom, down duvets, in-room safe, individually decorated

Junior Suite Twin, Non Smoking (Universal Design)

  • City view
  • 67 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Plaza Superior South Wing King, Non Smoking

Plaza Superior South Wing King, Non Smoking

Plaza Superior South Wing King, Non Smoking

  • City view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Pure Wellness Room - Twin Room - Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Pure Wellness Room - Twin Room - Non Smoking

  • City view
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Plaza Deluxe Twin Room, Non Smoking (Main Tower)

1 bedroom, down duvets, in-room safe, individually decorated

Plaza Deluxe Twin Room, Non Smoking (Main Tower)

  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Plus Double, Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Standard Plus Double, Non Smoking

  • City view
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

1 bedroom, down duvets, in-room safe, individually decorated

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

1 bedroom, down duvets, in-room safe, individually decorated

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Plaza Luxe Double, Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Plaza Luxe Double, Non Smoking

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

1 bedroom, down duvets, in-room safe, individually decorated

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

  • City view
  • 71 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Plus Twin, Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Superior Plus Twin, Non Smoking

  • City view
  • 34 sq m
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Plaza Deluxe South Wing Triple, Non Smoking, 20F above

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

  • City view
  • 41 sq m
  • Sleeps 8
  • 3 Large Twin Beds

View all photos for Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

1 bedroom, down duvets, in-room safe, individually decorated

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

  • City view
  • 71 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Plus Twin, Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Deluxe Plus Twin, Non Smoking

  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Plus Double, Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Deluxe Plus Double, Non Smoking

  • City view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Plaza Superior South Wing Twin, Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Plaza Superior South Wing Twin, Non Smoking

  • City view
  • 30 sq m
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Plus Twin Room (Triple)

1 bedroom, down duvets, in-room safe, individually decorated

Deluxe Plus Twin Room (Triple)

  • City view
  • 35.5 sq m
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Plaza Luxe King, Non Smoking

Plaza Luxe King, Non Smoking

Plaza Luxe King, Non Smoking

  • City view
  • 40.1 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Plus - Twin Room

Room amenity

Standard Plus - Twin Room

  • City view
  • 23.5 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Luxury Family Room, Non-Smoking

Luxury Family Room, Non-Smoking

Luxury Family Room, Non-Smoking

  • City view
  • 46.3 sq m
  • Sleeps 9
  • 5 Large Twin Beds

View all photos for Plaza Deluxe South Wing Twin (Non-Smoking)

1 bedroom, down duvets, in-room safe, individually decorated

Plaza Deluxe South Wing Twin (Non-Smoking)

  • City view
  • 40.1 sq m
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Plaza Deluxe South King (Non-Smoking)

1 bedroom, down duvets, in-room safe, individually decorated

Plaza Deluxe South King (Non-Smoking)

  • City view
  • 40.1 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Plaza Superior South Wing Double, Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Plaza Superior South Wing Double, Non Smoking

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Tokyo

Keio Plaza Hotel Tokyo is in the heart of Tokyo, within a 5-minute walk of Shinjuku Mitsui Building and Pentax Square. .This family-friendly hotel is 0.3 mi (0.5 km) from Shinjuku I Land and 0.3 mi (0.5 km) from Shinjuku Nomura Building.

What's nearby

  • Shinjuku Mitsui Building - 2 min walk - 0.3 km
  • Shinjuku I Land - 4 min walk - 0.4 km
  • Tokyo Metropolitan Government Building - 4 min walk - 0.4 km
  • Shinjuku Sumitomo Building - 6 min walk - 0.5 km
  • Shinjuku Gyoen National Garden - 2 min drive - 1.8 km

Getting around

  • Tochomae Station - 3 min walk
  • Shinjuku Station - 8 min walk
  • Haneda Airport (HND) - 38 min drive

Restaurants

  • ‪スターバックス - ‬3 min walk
  • ‪あるでん亭新宿店 - ‬4 min walk
  • ‪オールデイダイニング 樹林 - ‬2 min walk
  • ‪Sizzler - ‬4 min walk
  • ‪アートラウンジ デュエット - ‬2 min walk

About this property

Keio Plaza Hotel Tokyo

Luxury hotel with 10 restaurants and bars
Keio Plaza Hotel Tokyo offers 1453 accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 40-inch flat-screen televisions come with satellite channels. Rooms have detached private bathrooms. Bathrooms include separate bathtubs and showers, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 1453 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Detached private bathrooms with separate bathtubs and showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and complimentary newspapers.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. This hotel also features gift shops/newsstands, wedding services, and a ballroom. If you're planning a day at a nearby theme park, you can hop on the complimentary shuttle.
Enjoy Fusion cuisine at スーパーブッフェ　グラスコート, one of the hotel's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 3 coffee shops/cafes. Need to unwind? Take a break with a tasty beverage at one of the 5 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge at scheduled times, and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
スーパーブッフェ　グラスコート - This buffet restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner.
オールデイダイニング樹林 - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Reservations are required. Open select days.
鉄板焼　やまなみ - This fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
和食　かがり - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
寿司　久兵衛 - This sushi bar specializes in sushi and serves lunch and dinner. Open daily.
Late night fare is available from room service (during limited hours).

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 6:00 AM to 5:30 PM at scheduled times
  • Free theme park shuttle
  • Parking on site (JPY 1,000 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 4,500 for adults and JPY 3,500 for children
  • 10 restaurants
  • 3 coffee shops/cafes
  • 5 bars/lounges

Restaurants on site

  • オールデイダイニング樹林
  • スーパーブッフェ　グラスコート
  • 和食　かがり
  • 寿司　久兵衛
  • 鉄板焼　やまなみ

Things to do

  • Art gallery
  • Bicycle storage
  • Designer stores
  • Gym
  • Shopping

Family friendly

  • Baby toys
  • DVD player
  • Free theme park shuttle
  • Grocery/convenience store
  • Highchair
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift (104 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels
  • DVD player

Food and drink

  • Free bottled water
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Meals are not included in the room rate for children ages 5 years and younger who are included in the reservation.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 25000.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4500 for adults and JPY 3500 for children
  • Airport shuttle fee: JPY 1250 per person (one-way)
  • Airport shuttle fee per child: JPY 630 (one-way), (from 1 to 12 years old)
  • Self parking fee: JPY 1000 per night (in/out privileges)
  • Rollaway bed fee: JPY 25000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is required for transportation to and from this property
Parking height restrictions apply
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Keio
Keio Hotel
Keio Hotel Tokyo Plaza
Keio Plaza Tokyo
Keio Tokyo Plaza
Keio Plaza Hotel Tokyo Shinjuku
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo
Keio Plaza Hotel
Keio Plaza
Keio Plaza Hotel Tokyo Hotel
Keio Plaza Hotel Tokyo Tokyo
Keio Plaza Hotel Tokyo Hotel Tokyo

Keio Plaza Hotel Tokyo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1433 out of 2158 reviews
Rating 8 - Good. 486 out of 2158 reviews
Rating 6 - Okay. 137 out of 2158 reviews
Rating 4 - Poor. 64 out of 2158 reviews
Rating 2 - Terrible. 38 out of 2158 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Alan

Stayed 6 nights in Dec 2024

6/10 Okay

Xin Ye

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with perfect location.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jackson, San Jose

Stayed 5 nights in Jan 2025

10/10 Excellent

Uyen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Junnie, Quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, the restaurants on the lower floor, especially the incredible breakfast buffet
Stayed 3 nights in Jan 2025

6/10 Okay

Felicia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
two nights stay but disappointed.
This is our repeated return every time we visit Tokyo. we stayed in the superior twin room for two nights on the seventeen floor. The room is not renovated and looks very old and dated. Worst of all , the free wifi inside our room never works for the two days we stayed . We had to use our paid roaming for texting and calling my family back home. this is a shame. We are return guest, we stayed in the Delux plus room before heading to Nagano to spend Christmas but on our return to the hotel we managed to book the twin sharing Superior room. even the toilet amenities were of different range and the Wifi at the Dekux room plus was definitely working !!
carpet is so worn out and badly need a replacement !
room needs renovation as soon as possible !
Stayed 2 nights in Jan 2025

8/10 Good

Christoffer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place in a relatively quiet part of Shinjuku. The location is convenient for travelling around the city, and is close to Shibuya if you want to do some shopping or check out the scramble. Staff were great and helpful, and attended to our every need. The laundry machines aren't the best however. They take too long to dry your clothes which can take up a lot of time if you're trying to do some laundry before bed. Overall though, it's been a great experience.
Stayed 8 nights in Dec 2024

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Good amenities. Wonderful staff. Short walking distance to shops
Stayed 3 nights in Dec 2024

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time we have stayed at the Keio Plaza - excellent hotel and facilities, clean and friendly staff. Great choices for bars and restaurants . Breakfast buffets have an amazing choice to suit all tastes . If you get chance visit the sky lounge - great views and ambiance . Location is great for train station and local subways. Overall I would highly recommend - and will be back again .
Stayed 12 nights in Dec 2024

10/10 Excellent

Eng Kiat William, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the hotel we always stayed at whenever we visited Tokyo. We would book the Premier Grand room types which include access to their Premier Lounge on the 45th floor. Breakfast is incuded and we have a choice of three dining venues. We enjoyed the afternoon tea and hors d'oeuvre in the lounge. Walking distance to many dining and shopping options in busy Shinjuku!
Stayed 3 nights in Dec 2024

10/10 Excellent

Takamasa

Stayed 7 nights in Dec 2024

10/10 Excellent

Evan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ashley

Stayed 3 nights in Dec 2024

8/10 Good

Ka Yan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keio plaza was a great hotel to stay at. Conveniently located, full services offered including bell captain, storage of luggages, delivery services and a coincerage that was super helpful to help book doctors clinic and arrangements to hospital during an emergency my son had during our stay.. They also have free shuttle bus to Disneyland with advanced booking. The only downside was laundromat was always full with long line up early morning and early evening,.drying capabilities also not great and require additional hour to dry. Need more machines and maybe an additional few for drying only. Breakfast was average, has some varieties but same everyday. Will skip next time. Overall, happy with the hotel and will come back again.
Stayed 7 nights in Dec 2024

8/10 Good

Ashish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 5 nights in Dec 2024

10/10 Excellent

Man chi

Stayed 1 night in Dec 2024

10/10 Excellent

Vishal, Concord

Stayed 4 nights in Dec 2024

10/10 Excellent

Non

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like : safe & comfort Dislike : room is not soundproof
Stayed 7 nights in Dec 2024

10/10 Excellent

Oraphin

Stayed 4 nights in Dec 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location in a very large hotel with exce
Location cannot be beat. Step out of the back entrance of the hotel walk up the tree line Street look to your right and there are a gazillion stores restaurants keep walking straight and you will reach the station entrance and another large department store. Go downstairs from the station more shops. The room itself is small but it does have two chairs. There’s a refrigerator kettle and plenty toiletries. A Safe , and good towels and linens. Beds were a little on the hard side, but then we have found that all over Japan. There is some storage space not much but more than some other places we have been to. This is a huge hotel with a giant lobby, but the service is quite amazing and they are extremely efficient. You can book a bus here to either airport , and your luggage can go onto the bus as well. As mentioned before, look out your window in the evening and you can see a light show projected onto another building. The station is about 3-4 minute walk fairly complicated to use but ask anyone in the station and they are so willing to help you. Once you’ve done the train once or twice you will get the hang of it , and you’ll be on your way. Download your suica card before you go
Stayed 4 nights in Dec 2024

10/10 Excellent

Deanna Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2024

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are polite and helpful. Japanese hospitality is one of the best in the world. Love the convenience to shopping areas and train stations.
Stayed 2 nights in Dec 2024