4/10 Poor
Gail H.
1 Apr 2025
Disliked: Cleanliness
great location, but unit needs attention to details
We chose the unit for its location, and because it included a washer & dryer. We were on a multi-week trip, so doing laundry occasionally was important. check-in: lock box code provided by the owner did not work. Fortunately, a cleaning person was next door when we arrived, and she provided us with a workable code.washer/dryer: The dryer drum did not spin, so it would not dry any clothing. Messages to the owner went unanswered. We were hoping the owner might suggest a Plan B -- such as, allow us to use the dryer in the other unit, which appeared not to be rented at this time.Timely communication is essential when staying in a VRBO unit. Text messages to the owner were our only means to resolve matters. This is adequate if responses are received. It would be helpful to have a phone number to contact a property management representative if the owner is not available. The owner wants to promote the property as being better than a hotel stay. At least at a hotel, there is a staffed front desk where guests can get a prompt response to a concern.
Gail H.
Stayed 3 nights in Mar 2025