4/10 Poor
Lynn
Travelled with partner
26 Aug 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We booked a king room and arrived at 4pm for check-in. The staff explained the room wasn’t ready, but they were apologetic, offered drink coupons, and promised to call when it was available. We had an event to attend, so this seemed fine. When we returned at 9pm, not only had no one called, but we were told there were no king rooms available at all. To their credit, they offered us a queen room, promised to work with Expedia for a 50% refund, and sent a bottle of wine to the room. The room itself was comfortable, but I wasn’t able to sleep well due to a buzzing and flashing light from the thermostat every minute or so, which kept me up for over an hour.
The next morning we tried to have breakfast in the restaurant. It wasn’t full, but it still took about 40 minutes just to place an order. The waiter was kind, apologetic and brought us juice, but the food was so delayed we had to request it to-go. He admitted one of our dishes had been given to another table, so we left with only one item.
Even with these issues, we checked out giving the benefit of the doubt since the hotel was hosting a wedding. What has been most disappointing, however, is the refund they promised. Weeks passed and nothing was processed. I called to follow up, explained the situation, and was told they would handle it and get back to me. It has now been over two weeks since that call, and I still haven’t received the refund or any communication. A hotel of this caliber shouldn't have this many issues.
Lynn
Stayed 1 night in Jul 2025
