Our experience at this hotel was mixed. We arrived at the hotel at 6am very tired due to a flight, unfortunately, the front desk staff, especially Riley, had a very poor attitude, no service mind, and a dismissive attitude. She refused all our requests, and another female front desk staff also misrepresented our statement to the manager, lying that we said the extra night fee was too expensive for an early check-in. This miscommunication and lack of courtesy made us very unhappy and resulted in us staying in the hotel to recover instead of enjoying our time outside.
On a positive note, our dining experience at the hotel buffet restaurant on all three days was excellent. The staff there, especially Tommy Lee, provided exceptional service and took great care of us. His attentiveness and professionalism greatly improved our overall impression of the hotel.