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Horrible service. Did not stay due to a missed flight and poor communication with the property. Contacted the property multiple times over months with the same request and they rarely if ever responded. When I contacted them about missing my flight they had the audacity to inform me that I "only booked for 1 person" which contradicted my many emails and the hotels.com booking for 1 room with 2 adults. Decided to cut ties and stay at a much nicer hotel in Arusha instead of further dealing with this property. I have never in my life given a 1 star review, but this feels justified.

Probably one of the best place to stay and enjoy serengati national park. Staffs are super nice and hospitality is just amazing. I'd recommend to my friends.

The customer service was out standing. They were on top of each and every thing asking several times how they could help me and how did I sleep and how did I like my dinner. The food was incredible. I was escorted to and from dinner each night. They helped me make phone calls to be sure I would be picked up from the airport to my next hotel. Wonderful. Wonderful Wounderful

We stayed for 3 nights and it was wonderful! We loved it. Staff was very friendly, food was good, got to see plenty of animals from our room! But be prepared to pay more money by the end. Considering how much we paid for the room, we would’ve thought the airport transfer should’ve been included for free, but nope. $200 each way. That is very expensive. Also, they charge a national park fee daily. We had to pay an extra 1.2K. Just an FYI. But we enjoyed everything.

The lodge is located in a central place amongst the vast Serengeti, so it is relatively easy to visit the sites where the animals are located. I found the buffet fantastic with a great chef and helpful staff. Dancers accompanied the evening meals and there was a nice vibe in the dining area. You cannot leave the premises of the lodge, it literally is too dangerous to do so, as hyenas, warthogs or even a hippo may attack you. An incredible sight I witnessed was to see a giraffe appear at night behind my room! Some mornings, monkeys would appear on the roof of the lodge, but they were harmless and ran away from the sight of us. The views from the lodge of the Serengeti are fantastic and many a guest woke up early to try to witness the sunrise or sunset. The rooms are just about spacious enough for 2 people but the wi-fi is poor. Lights go out at 12 midnight and there is no hot water from 12 to 6 AM, not a huge issue for me personally. The gym has a good set of equipment’s and was not busy at all during my stay. I regretted not taking binoculars for my safari and I think it would be a good business opportunity if the lodge rented these out.

great food! great services! great personnel!