8/10 Good
Verified traveller
14 Apr 2025
Liked: Cleanliness, staff & service, room comfort
Nice hotel but lacking attention to details
Halo Boutique Hotel is in a great location - the beautiful neighborhood of Santa Cruz and walking distance to all of the historic center attractions. The staff were very welcoming and helpful. The room was also big and clean and the bed was comfortable. Unfortunately, there were a few little niggles that they should have worked out so that we didn't have to bother the lovely staff on duty. For example, we had a room with an enormous super king sized bed but with only two small/flat pillows. We had to go down at night to ask the front desk to get a couple of pillows. Breakfast was also mediocre. It was acknowledged in the reservation and again at check in that a gluten free breakfast was needed and when I arrived to breakfast, they still had no understanding of what this was and no gluten free products were available. I was still able to find other items and staff was helpful after the fact. Just a little thing that could have been avoided. It's a nice little hotel with lovely staff but the stay could have been better with just a bit more attention to detail.
Verified traveller
Stayed 1 night in Apr 2025