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The Portman Ritz-Carlton, Shanghai

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Portman Ritz-Carlton, Shanghai

Lounge
Indoor pool, outdoor pool, lifeguards on site
Aerial view
Premium bedding, pillow-top beds, minibar, in-room safe
Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Pool
    Pool
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Parking available
    Parking available
  • Air conditioning
    Air conditioning

Explore the area

Map
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040
  • West Nanjing Road
    1 min walk
  • Shanghai Centre
    1 min walk
  • Jing An Kerry Centre
    4 min walk
  • Shanghai (SHA-Hongqiao Intl.)
    21 min drive

Room options

View all photos for Club Room, 1 Bedroom, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Club Room, 1 Bedroom, Non Smoking

  • 79 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

  • 179 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Club Room, 1 King Bed, Non Smoking, City View

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 108 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (Skyline View)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking (Skyline View)

  • 79 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Non Smoking, City View

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Studio, 1 King Bed, Non Smoking

Club Studio, 1 King Bed, Non Smoking

Club Studio, 1 King Bed, Non Smoking

  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Non Smoking, View

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Non Smoking

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking, View

Premium bedding, pillow-top beds, minibar, in-room safe

Club Room, 1 King Bed, Non Smoking, View

  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking, View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Single Beds, Non Smoking, View

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 2 Single Beds, Non Smoking, View

Premium bedding, pillow-top beds, minibar, in-room safe

Club Room, 2 Single Beds, Non Smoking, View

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Studio, 2 Single Beds

Club Studio, 2 Single Beds

Club Studio, 2 Single Beds

  • 48 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 2 Single Beds, Non Smoking, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Club Room, 2 Single Beds, Non Smoking, City View

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

  • 79 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Single Beds, Non Smoking

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Single Beds, Non Smoking

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Single Beds, Non Smoking, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Single Beds, Non Smoking, City View

  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About the area

Shanghai

In the heart of Shanghai, The Portman Ritz-Carlton, Shanghai is within a 5-minute drive of Jing'an Temple and People's Square. .This luxury hotel is 2.9 mi (4.7 km) from The Bund.

What's nearby

  • Shanghai Centre - 1 min walk - 0.1 km
  • Jing'an Temple - 8 min walk - 0.7 km
  • Former French Concession - 12 min walk - 1.1 km
  • People's Square - 3 min drive - 2.8 km
  • The Bund - 4 min drive - 4.7 km

Getting around

  • Jing'an Temple Station - 8 min walk
  • Shanghai South Railway Station - 10 min drive
  • Hongqiao International Airport (SHA) - 21 min drive

Restaurants

  • ‪鱼门客栈 - ‬2 min walk
  • ‪View Coffee - ‬2 min walk
  • ‪魚門客棧 - ‬5 min walk
  • ‪魔都巴扎 - ‬4 min walk
  • ‪王家沙点心店 - ‬5 min walk

About this property

The Portman Ritz-Carlton, Shanghai

Luxury Shanghai hotel connected to the convention center, a quick walk to Jing'an Temple
The Portman Ritz-Carlton, Shanghai offers 593 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. Business-friendly amenities include desks, desk chairs, and phones. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and hair dryers. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Irons/ironing boards and change of bedsheets can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available. A nightly turndown service is provided and housekeeping is offered daily.
An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 593 guestrooms featuring minibars. Your pillowtop bed comes with premium bedding. Bathrooms feature separate bathtubs and showers, hair dryers, and bathrobes. Conveniences include phones, as well as safes and desks.
Take advantage of recreational opportunities offered, including an outdoor pool, an indoor pool, and a spa tub. This hotel also features concierge services, shopping on site, and wedding services.
For lunch or dinner, stop by Portman's, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Shanghai? This hotel has 60665 square feet (5636 square meters) of space consisting of a conference center and 11 meeting rooms. Guests may use a train station pick-up service for a surcharge, and self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Portman's - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Parking and public transport

  • Self parking on site (CNY 120 per night)
  • Limited on-site parking
  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return train station shuttle (surcharge)
  • Train station shuttle on request
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: CNY 288 for adults and CNY 144 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Portman's

Things to do

  • Fitness classes
  • Fitness centre
  • Indoor pool
  • Lifeguards on-site
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Shopping
  • A hot tub
  • Steam room

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop
  • Lockers available

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (60665 square feet of space)
  • Meeting rooms - 11

Outdoors

  • Garden
  • Lifeguards on site

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Portable bath seat
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Hairdryer
  • Separate bath and shower
  • Towels

Entertainment

  • TV/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 1 to June 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 408.1 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CNY 288 for adults and CNY 144 for children
  • Self parking fee: CNY 120 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.1 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a deadbolt lock
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility or spa tub, while guests under 18 years old are only allowed in the swimming pool, fitness facility, and spa tub with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Portman Ritz-Carlton
Portman Ritz-Carlton Hotel
Portman Ritz-Carlton Hotel Shanghai
Portman Ritz-Carlton Shanghai
Portman Shanghai
Ritz-Carlton Portman
Ritz-Carlton Shanghai Portman
Shanghai Portman
Shanghai Portman Ritz-Carlton
Shanghai Ritz-Carlton Portman
Portman Ritz-Carlton Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Shanghai
The Portman Ritz-Carlton, Shanghai Hotel Shanghai

The Portman Ritz-Carlton, Shanghai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 386 out of 626 reviews" "
Rating 8 - Good. 165 out of 626 reviews" "
Rating 6 - Okay. 45 out of 626 reviews" "
Rating 4 - Poor. 16 out of 626 reviews" "
Rating 2 - Terrible. 14 out of 626 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

sebastian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is not exactly Ritz Carlton's standard. The room is small and not well maintained. We felt the room is similar to a 3-star hotel. The breakfast is great, but we hope to have oatmeal and soft-tofu in the morning.
Stayed 3 nights in Jun 2024

10/10 Excellent

Feng, South Pasadena

Liked: Amenities
Super Friendly
Stayed 1 night in Aug 2024

10/10 Excellent

Han-En

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

vicky

Stayed 2 nights in Jul 2024

2/10 Terrible

Lily

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked us out was cold. She made me pay for my and the kids' breakfast even though we didn't go to the buffet on the 2nd morning. (The buffet staff scanned my room card on the first day, we didn't go on the 2nd day, so my room card wasn't scanned, she should have the records) When we checked in, the front desk strongly recommended the breakfast package, I said sure I will try it. We went to the buffet on the first morning. The breakfast was not good, but it was expensive compared to other hotels. They didn't tell me that I had to call and cancel the breakfast if I didn’t want it on the second day. The other hotels I have stayed only charge if we went to the breakfast. I am very disappointed.
Stayed 2 nights in Jul 2024

10/10 Excellent

Shazzasbazzar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ideal.
Stayed 2 nights in Jul 2024

10/10 Excellent

Yantao

Stayed 3 nights in Jul 2024

10/10 Excellent

Iskander

Stayed 8 nights in Jul 2024

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regular Hotel Guest
I have stayed at the Portman hotel regularly on business trip to Shanghai. It is a great hotel with large room. Good breakfast and excellent pool and gym. Well located for downtown Shanghai.
Stayed 3 nights in Jul 2024

6/10 Okay

Ravi, Waterloo

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Yuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Portman is at a stone throw from the most intriguing life of Shanghai . It’s very walkable if you want to explore Shanghai and there are so many options for shopping and dining from luxury to affordable, from international brands to local boutique. Staff at Portman are so nice and they go out of their way to make everyone feel at home.
Stayed 4 nights in Jun 2024

10/10 Excellent

Liang

Stayed 2 nights in Jun 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was friendly and helpful. Location was great for shopping and access to subway. Highly recommend club lounge.
Stayed 3 nights in Jun 2024

10/10 Excellent

Xiaoyan

Stayed 2 nights in Jun 2024

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looking great！
Stayed 1 night in Jun 2024

10/10 Excellent

yejia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 2 nights in Jun 2024

10/10 Excellent

Qian

Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service staff gave first class service, all of them !
Stayed 6 nights in May 2024

10/10 Excellent

Su, Brea

Stayed 6 nights in May 2024

10/10 Excellent

Dean

Stayed 3 nights in May 2024

10/10 Excellent

Chengyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!!
Great location and customer service was great. The cleaning lady, Maggie was very nice. Also, the employees in the hotel speak English well.
Stayed 9 nights in May 2024

10/10 Excellent

Alan

Liked: Property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Lorne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!
Until to understand how anyone could find anything to complain about with this hotel. The level of service was outstanding and the comfort level equally so. Attention to every detail of your stay is amazing!
Stayed 2 nights in May 2024

10/10 Excellent

Renjie

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2024