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Kempinski Hotel Shenzhen China

5.0 star property

Photo gallery for Kempinski Hotel Shenzhen China

Lobby
Exterior
Premium bedding, down duvets, minibar, in-room safe
Indoor pool
Suite, 1 King Bed, City View

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Room service
  • Air conditioning
  • Housekeeping

Explore the area

Map
Hai De San Dao Hou Hai Bin Rd, Nanshan District, Shenzhen, Guangdong, 518054
  • Shenzhen University
    ‪16 min walk‬
  • Window of the World
    ‪6 min drive‬
  • Shenzhen Bay Port
    ‪6 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪33 min drive‬

Room options

View all photos for Basic Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Basic Room, 1 King Bed, City View

  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Suite, 1 King Bed, City View

  • 63 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, City View

Executive Suite, 1 King Bed, City View

Executive Suite, 1 King Bed, City View

  • 66 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Superior Room, 1 King Bed, City View

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, City View

Standard Room, 2 Single Beds, City View

Standard Room, 2 Single Beds, City View

  • 33 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 King Bed, City View

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 2 Single Beds, City View

Premium bedding, down duvets, minibar, in-room safe

Basic Room, 2 Single Beds, City View

  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds, Partial Sea View

Premium bedding, down duvets, minibar, in-room safe

Superior Room, 2 Single Beds, Partial Sea View

  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

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  • Parking included
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The price is AU$215
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includes taxes & fees
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About the area

Shenzhen

With a stay at Kempinski Hotel Shenzhen China in Shenzhen (Nanshan), you'll be within a 15-minute drive of Window of the World and Shenzhen Convention and Exhibition Center. .This luxury hotel is 7.1 mi (11.5 km) from Shenzhen Safari Park and 9.8 mi (15.7 km) from Huanggang Border Crossing.

What's nearby

  • Coastal City - 9 min walk - 0.8 km
  • Shenzhen University - 16 min walk - 1.4 km
  • MixC Shopping Mall - 19 min walk - 1.7 km
  • Window of the World - 6 min drive - 5.8 km
  • Shenzhen Bay Port - 6 min drive - 6.2 km

Getting around

  • Houhai Station - 4 min walk
  • Xili Railway Station - 6 min drive
  • Shenzhen Intl. Airport (SZX) - 33 min drive

Restaurants

  • ‪日本料理味彩梦厨房 - ‬15 min walk
  • ‪Bar ZERO - ‬13 min walk
  • ‪Teabank - ‬8 min walk
  • ‪So Cafe - ‬10 min walk
  • ‪所在清吧 - ‬12 min walk

About this property

Kempinski Hotel Shenzhen China

Luxury hotel with free parking connected to a shopping center in Shenzhen
Kempinski Hotel Shenzhen China offers 383 air-conditioned accommodations with indoor private hot tubs and minibars. Rooms open to lanais. Each accommodation is individually decorated. Beds feature down comforters and premium bedding. 50-inch Smart televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary newspapers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Treat yourself to a stay in one of the 383 individually decorated guestrooms, featuring indoor private hot tubs and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private lanais. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment.
Be sure to enjoy recreational amenities, including a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and a hair salon.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Seasons Restaurant, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge.
Seasons Restaurant - This restaurant serves breakfast, lunch, and dinner.
Hai Tao Restaurant - This restaurant serves lunch and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee: CNY 219.21 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Hai Tao Restaurant
  • Seasons Restaurant

Things to do

  • Health club
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift (99 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 219.21 per person
  • Airport shuttle fee: CNY 750 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Kempinski Hotel Shenzhen China
Kempinski Shenzhen China
Shenzhen Kempinski Hotel
Kempinski Shenzhen China
Kempinski Hotel Shenzhen China Hotel
Kempinski Hotel Shenzhen China Shenzhen
Kempinski Hotel Shenzhen China Hotel Shenzhen

Kempinski Hotel Shenzhen China Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 172 out of 393 reviews
Rating 8 - Good. 145 out of 393 reviews
Rating 6 - Okay. 48 out of 393 reviews
Rating 4 - Poor. 18 out of 393 reviews
Rating 2 - Terrible. 10 out of 393 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jackson, Pico Rivera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff can be much friendlier! Hotel is beautiful
Stayed 4 nights in Nov 2024

8/10 Good

Yishu

Liked: Cleanliness, staff & service, property conditions & facilities
One of service desk persons was not patient when my friend was asking about parking validation. The service desk lady was rude though she did not speak any bad words to my friend. I hope it will never happen to other guests and visitors of guests.
Stayed 5 nights in Nov 2024

6/10 Okay

Hax

Travelled with partner
Disliked: Staff & service, property conditions & facilities
the hotel is a bit old, staff and service are soso
Stayed 1 night in Oct 2024

10/10 Excellent

Firas

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

ORACHAT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this place for the dollar is hard to beat in Shenzhen.
Stayed 1 night in Jun 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
for the price this is 5*. It may be aged a little and rooms a bit small, but for what you get, where it is, for the fee - hard to beat.
Stayed 1 night in Jul 2024

10/10 Excellent

Liying

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, right next to shopping centre. Staff are very friendly
Stayed 2 nights in Jul 2024

6/10 Okay

Howard

Business traveller
Liked: Staff & service
A bit aged and old
Stayed 1 night in Jun 2024

8/10 Good

Wenfeng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities are bit old, need to be renovated soon. Staffs are nice and helpful.
Stayed 4 nights in May 2024

6/10 Okay

lijia

Stayed 2 nights in Apr 2024

10/10 Excellent

Stephen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best evening buffet in Shenzhen, from my view. I know many may not agree.
Stayed 2 nights in Mar 2024

10/10 Excellent

amit

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Apr 2024

8/10 Good

Yong

Stayed 2 nights in Apr 2024

8/10 Good

Yan

Stayed 1 night in Mar 2024

10/10 Excellent

Aloysius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Puran Chand

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing pleasant stay
Stayed 2 nights in May 2022

8/10 Good

HUI

Stayed 1 night in Nov 2020

2/10 Terrible

MENGJING

Stayed 1 night in Sep 2020

10/10 Excellent

Hung-Lieh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Pallage Thushara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
Good hotel. Staff can speak English and happy to help.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent location and good facilities. But the room was not big, I stayed in one room with king bed, I needed more space for my luggages. Also the staff made mistakes about price when I checked out, worked well in the end with no apology.
Stayed 4 nights in Nov 2019