This is the third time that we have stayed at this hotel. We visit often and found it to be convenient, but this particular time that we stayed we had an unpleasant experience. The property is dated, but clean. The first night, they had already turned off the AC and that was understandable since Japan is cooler right not, but our room was extremely hot. We were unable to open the window, which remembered being able to do so in our previous stay. This made sleep unpleasant and we did not sleep much. They did resolve this issue by turning on the AC for us, but this was the next morning after the lady who cleaned the room mentioned it to them and my husband mentioned it again to the front desk. The second night we had extremely noisy neighbors. Now I am not an unpleasant person and it brings me joy to hear others have a great time, but our neighbors were laughing loudly until 1 am. We brought our daughter, and take was unable to fall asleep because of the noise. We called the front desk and they called the neighbors, but the loudness continued until my husband went over and knocked on the door. I think they thought the front desk had knocked on the door. We visit Japan often because we have family here and this was the hotel that we would always go to, but unfortunately we will not be returning.