A pickpocket stole away my mother's wallet at the entrance of the hotel before we had a chance to check-in to the hotel. Although it was an unfortunate incident, the staffs were very helpful and patient to alert the authorities. As a friendly advise, if somebody tries to narrowly run near you, your belongings might be at risk !!!
Other than this incident, it was mostly pleasurable stay. Location is ideal, it's next to the metro, close to Gamla Stan, 2 min to Drottninggatan. Breakfast is good. However, the rooms are warmer during summer because there's no air conditioner and no fan.