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Wyndham Surabaya City Centre

4.5 star property

Photo gallery for Wyndham Surabaya City Centre

Outdoor pool
Interior entrance
Premium bedding, minibar, in-room safe, desk
Exterior
Interior entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Housekeeping
  • Air conditioning

Explore the area

Map
Jalan Basuki Rahmat No. 67-73, Surabaya, East Java, 60271
  • Tunjungan Plaza
    ‪5 min walk‬
  • Surabaya Plaza Shopping Mall
    ‪14 min walk‬
  • Grand City Surabaya
    ‪20 min walk‬
  • Surabaya (SUB-Juanda)
    ‪38 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking

  • 283 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Smoking

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Smoking

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Non Smoking

Deluxe Room, 1 King Bed, Accessible, Non Smoking

Deluxe Room, 1 King Bed, Accessible, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds, Non Smoking

Executive Room, 2 Single Beds, Non Smoking

Executive Room, 2 Single Beds, Non Smoking

  • 49 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Non Smoking

  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds, Smoking

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Single Beds, Smoking

  • 49 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed (Suite Room)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Suite Room)

  • 89 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Smoking

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Smoking

  • 49 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Smoking (Suite Room)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Smoking (Suite Room)

  • 89 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Smoking

  • 42 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Holiday Inn Express Surabaya CenterPoint by IHG

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (141)
The price is AU$65
for 1 room
includes taxes & fees
12 Apr - 13 Apr
Holiday Inn Express Surabaya CenterPoint by IHG

About the area

Surabaya

A stay at Wyndham Surabaya City Centre places you in the heart of Surabaya, within a 10-minute walk of Tunjungan Plaza and Sharp Bamboo Monument. .This luxury hotel is 0.4 mi (0.6 km) from Joko Dolog Statue and 0.5 mi (0.8 km) from Grahadi.

What's nearby

  • Tunjungan Plaza - 5 min walk - 0.5 km
  • Surabaya Plaza Shopping Mall - 14 min walk - 1.2 km
  • Submarine Monument - 16 min walk - 1.4 km
  • Grand City Surabaya - 20 min walk - 1.7 km
  • Galaxy Mall - 8 min drive - 7.6 km

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 8 min drive
  • Surabaya (SUB-Juanda) - 38 min drive

Restaurants

  • ‪My Story - ‬4 min walk
  • ‪Soto Ayam Cak Soleh - ‬4 min walk
  • ‪Noach Cafe and Bistro - ‬4 min walk
  • ‪Ria "Food Center Surabaya - ‬3 min walk
  • ‪Point Coffee - ‬2 min walk

About this property

Wyndham Surabaya City Centre

Luxury hotel with a full-service spa and free valet parking
Wyndham Surabaya City Centre offers 292 air-conditioned accommodations with washers/dryers and minibars. Beds feature premium bedding. LCD televisions come with premium satellite channels.

Rooms have partially open bathrooms. Bathrooms include slippers and complimentary toiletries. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
Make yourself at home in one of the 292 air-conditioned rooms featuring minibars and LCD televisions. Satellite television is provided for your entertainment. Private bathrooms have complimentary toiletries and slippers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a sauna. This hotel also features concierge services, wedding services, and a ballroom. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and 9 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Wyndham Surabaya City Centre has a restaurant on site.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in some public areas: High-speed internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna

Family friendly

  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Conference space

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Washer/dryer
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 363000.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: IDR 295000 per vehicle (one way)
  • Rollaway bed fee: IDR 363000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Wyndham Surabaya City Centre Hotel
Hotel Wyndham Surabaya City Centre Surabaya
Surabaya Wyndham Surabaya City Centre Hotel
Hotel Wyndham Surabaya City Centre
Wyndham Surabaya City Centre Surabaya
Pullman Surabaya City Centre
Wyndham Hotel
Wyndham
Wyndham Surabaya City Centre
Wyndham Surabaya City Surabaya
Wyndham Surabaya City Centre Hotel
Wyndham Surabaya City Centre Surabaya
Wyndham Surabaya City Centre Hotel Surabaya

Wyndham Surabaya City Centre Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 50 out of 118 reviews
Rating 8 - Good. 49 out of 118 reviews
Rating 6 - Okay. 10 out of 118 reviews
Rating 4 - Poor. 6 out of 118 reviews
Rating 2 - Terrible. 3 out of 118 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

NAK YOON

Business traveller
Liked: Staff & service
Disliked: Amenities
Hotel was ok overall, except for minor faults in the cleanliness and the facility (bathroom). However, the problem was the loud music from outside. Perhaps, there is a club of some sort. The music was blaring all night, which made it very difficult to have a sound sleep. I strongly think the hotel management should manage this problem for the potential hotel guests.
Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit far from the airport but if traveling early morning or late night then its nothing to worry about. The hotel itself was nice and felt luxerious. Cant complain at all. Also couldnt here tge other guests either.
Stayed 2 nights in Aug 2023

6/10 Okay

Elisabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stayed for seven nights. Bathroom cleanliness was horrible especially the shower. The only thing that is clean in the room is the bed. Staff are amazing though.
Stayed 7 nights in Jul 2023

2/10 Terrible

Chang Ming, Carey

Business traveller
Disliked: Staff & service, property conditions & facilities
Terrible service from the staff. Not trained properly to handle situations and they told me to go ahead to complain to their management. Rude and very unprofessional. With the price, there are many other hotels around the area thats worth your money.
Stayed 1 night in Jul 2023

10/10 Excellent

Herry

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, Great Staff
Stayed 1 night in May 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
It didn't feel like a 5* hotel. 5/10 points.
Good vibes, but the condition is not really good. The water in the sink didn't flow away properly. Also we requested for a room with a view on the city, but didn't get it. After asking the reception a second time, we still did not get it, even though there was availabilities as shown on hotels.com. Hmmmmm... Also the breakfast was very poor. However: It wasn't bad stay, but we def expected more from a 5* hotel.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, Great staff, will book again once I am in the area again, hopefully Expedia fixes my account by then!
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveller

Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Wyndham hotel that was previously the 5 Star Pullman City Centre Surabaya.
Stayed 7 nights in Apr 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to a major shopping centre. Staff are very friendly and accommodating
Stayed 3 nights in Mar 2020

8/10 Good

Tham

Stayed 2 nights in Mar 2020

10/10 Excellent

Nikola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Prasetyanti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
I stayed in this hotel for my birthday trip. The staffs are very helpful to assist every demands that my husband requested to prepare some birthday surprises. The room is spacious, clean and well equipped. Very good value for such price. The location is in the heart of Surabaya which eases our mobility. We are happy with our stay here.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Kamil, Karachi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Value for money. Really comfortable bed
Stayed 3 nights in Oct 2019

4/10 Poor

yin wen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great!!! The people were always ready to serve their customers so admirable
Stayed 19 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and excellent price plus very good room
Stayed 3 nights in May 2019

8/10 Good

Joo Hui

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019

8/10 Good

Dani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019