Well, all was good at the check in. We booked a renovated room. On the surface things looked fine, but in the closer look it looks cheap, like the toilet splash thing was wobbly (took a picture). But the main thing - the toilet was blocked. Because of the late check-in and immediate run to the pool didn’t realised until we came back from the spa. We also wanted to have a dinner at the hotel’s restaurant (open until 11pm) because it was a bit late (9:30pm) to go to the city and this was the only option. But they said it was closed to the hotel’s guests. Then we asked to fixed the toilet, but we were told there is no one there (no maintainer on stand by in such a big spa hotel?!). And guess what? We were told that it was not possible to move us to another room because the hotel is fully booked, so we had to have to stay in the room until the next day without functioning toilet. The good news, it was fixed in the morning, 2 hours before our checkout. We asked to check out an hour later (it’s complimentary, but subject to availability), but guess what, we cannot because the room is already booked. I stayed here for few times in the last 12-14 years when visiting Tallinn, but now I’m not sure. All the rules of customer service were broken with no care about the guests and no rectification of any discomfort. I’m very dissatisfied and disappointed with the hotel. I’d like someone from reservation or administration to contact me with an offer or a refund, full or partial.