Looks great upon approach, however that’s where it stopped. Check in was unfriendly, in helpful and not welcoming, we might as well completed the self check in.
After a long day of travel we made it to our room, sticky dried liquid across walls and artwork, dust on top of doors in the bathroom.
Too tired to complain and change rooms we endured a two night stay.
A simple request for boiled water for safe drinking to allow us to make our child milk formula. We were told this was an extra charge paying $40 for a kettle.
After a good sleep a new day began and it was spent by the pool, tasty food and drinks with friendly staff. Returning to our room and having clicked for electronic service our room had not been cleaned.
Not the 5 star service we usually experience, left disappointed and looking forward to leaving.