let’s start at the beginning
I used hotels.com to book.
They (hotel) asked for all the names. Submitted via the app- twice. Still had to do at checkin.
Day of check in: lady (Jamaica) was RUDE. She asked me for the names again. I was like ma’am, I submitted this twice. WTH. Claims hotel didn’t get it. So I resubmitted. The attitude stopped when another customer came down demanding to speak to a supervisor because she was there for 7+ days and she had issues with room service, cleanliness and some other issues.
In the room: we stayed in the tower side. Rooms are old. Beds are as hard as rocks. Idk who gave them the shower layout, but expect the entire floor to be flooded & wet.
Waterpark: I advise you go under the water with goggles. Especially at the little steps in the lazy river. I observed broken concrete, paint, & so many other things just at 1 step. Can’t imagine the other steps.
The waterpark cafe/Resturant was completely opposite. Very very friendly, very polite & clean. Overall they made the waterpark enjoyable- in addition to the games they play.
Lifeguards? They’re all right. Did the job. That’s a good thing.
Buffet: our reservation came with the breakfast buffet. This was a positive experience I had. Staff were courteous, friendly, nice and helpful. It was weird because after breakfast, we saw the breakfast server at the poolside bar. Still nice friendly!
Checkout was smooth. No issues. Quick & easy.