Absolutely awesome place at all levels starting form the entry - Security, reception service is amazing, very welcoming, accommodating, yet highly professional (big thanks to Niko and others), the breakfast team, the food itself, bar tenders and sommelier, administrators (Dushka), room services and cleaning staff are amazing!
Overall the level of standards is very high. We travel a lot both in Europe and in North America and we were very pleasantly surprised by the overall Hotel's amenities, the staff and services. They truly make you feel home. Definitely recommend with no hesitation! And if/when we come back to Tbilisi, we'll stay in Mercure.