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Encantada Tulum

4.0 star property

Photo gallery for Encantada Tulum

Private beach, sun-loungers, beach umbrellas, beach towels
Point of interest
Partial Ocean View
2 restaurants, breakfast, lunch, dinner served; Regional cuisine
Point of interest

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Spa

Explore the area

Map
Carretera Tulum-Boca Paila Km 8.7, Zona Hotelera, Tulum, QROO, 77780
  • Tulum Beach
    ‪1 min walk‬
  • Ven a la Luz Sculpture
    ‪2 min drive‬
  • Playa Paraiso
    ‪24 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

View all photos for Beach Front Lower

Beach Front Lower

Beach Front Lower

  • 70 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Beach Front Upper

Premium bedding, down duvets, in-room safe, free WiFi

Beach Front Upper

  • 70 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Garden View

Premium bedding, down duvets, in-room safe, free WiFi

Garden View

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Partial Ocean View

Premium bedding, down duvets, in-room safe, free WiFi

Partial Ocean View

  • 70 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Be Tulum Beach & Spa Resort

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.5 out of 5, Wonderful, (430)
The price is AU$1,817
for 1 room
includes taxes & fees
18 Apr - 19 Apr
Be Tulum Beach & Spa Resort

About the area

Tulum

With a stay at Encantada Tulum in Tulum (Zona Hotelera), you'll be steps from Tulum Beach and 13 minutes by foot from Sian Ka'an Biosphere Reserve. .This beach resort is 3.2 mi (5.2 km) from SFER IK and 3.7 mi (6 km) from Tulum National Park.
View more Resorts in TulumOpens in a new window

What's nearby

  • Tulum Beach - 1 min walk - 0.1 km
  • Ven a la Luz Sculpture - 2 min drive - 1.9 km
  • Tulum National Park - 7 min drive - 6.1 km
  • Tulum Mayan Ruins - 17 min drive - 12.1 km
  • Playa Paraiso - 24 min drive - 8.3 km

Getting around

  • Tulum Intl. Airport (TQO) - 65 min drive

Restaurants

  • ‪Rosa Negra Tulum - ‬19 min walk
  • ‪Hartwood - ‬19 min walk
  • ‪La Taqueria - ‬2 min walk
  • ‪Arca - ‬18 min walk
  • ‪Wild - ‬3 min walk

About this property

Encantada Tulum

Beachfront, with spa services
Encantada Tulum offers 8 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Housekeeping is provided daily.
A private beach and complimentary bicycles are featured at the resort.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.
Make yourself at home in one of the 8 air-conditioned guestrooms. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Relax and unwind with massages, body treatments, and facials. Additional amenities at this resort include complimentary wireless internet access, concierge services, and bike parking. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy Regional cuisine at Encantada Restaurant, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. A complimentary continental breakfast is served daily from 8:00 AM to 11:00 AM.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 8:00 AM and 11:00 AM.
Encantada Restaurant - Overlooking the ocean and garden, this restaurant specializes in Regional cuisine and serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting).
NÜ Tulum - This fine-dining restaurant specializes in Regional cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Encantada Restaurant
  • NÜ Tulum

Things to do

  • Free bicycle rentals
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • Hardwood flooring in room
  • No lift

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 12 and younger are not allowed at this property; All guests older than 12 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 30 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 12 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Encantada Tulum Hotel
Encantada Hotel
Encantada Tulum Resort
Encantada Tulum Tulum
Encantada Tulum Resort
Encantada Tulum Resort Tulum

Encantada Tulum Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 112 out of 123 reviews
Rating 8 - Good. 8 out of 123 reviews
Rating 6 - Okay. 1 out of 123 reviews
Rating 4 - Poor. 0 out of 123 reviews
Rating 2 - Terrible. 2 out of 123 reviews

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean oasis
Our stay here was wonderful. The food was so good. The service was amazing, especially Paula and Isabel. They answered our many questions, took care to make sure we had food when we were out early in the morning and gave us great reccomendations. This place is so beautiful.I would highly recommend it
Stayed 4 nights in Dec 2024

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff were exceptional
Stayed 14 nights in Nov 2024

10/10 Excellent

rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay on the ocean
This place is so nice. The rooms were perfect, with tropical feel, the food was great and the staff were always there to assist with a smile.
Stayed 8 nights in Oct 2024

2/10 Terrible

Dawa Dolma

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Asma

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't get a welcome drink and the shampoo and conditioner were not the greatest quality. However, the hotel grounds were absolutely beautiful. The room was lovely and very clean. The staff were very welcoming and eager to assist.
Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing boutique property, lovely beach location. Restaurant onsite has great food. All the staff from the bellboys,valets, waiters were incredible, super friendly and helpful and would remember all our names. Isabel on the front desk was great with us and made us feel at home.
Stayed 3 nights in Sep 2024

10/10 Excellent

Seema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and wonderful service from all the staff definitely recommend this property!
Stayed 4 nights in Aug 2024

10/10 Excellent

kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

BRYNN

Liked: Cleanliness
Stayed 3 nights in Jun 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Elissa

Stayed 4 nights in Mar 2024

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Encantada Tulum was more than excellent. The room was clean and comfortable, the soaps/shampoo smelled amazing! And the food/beach amenities were perfect. Would highly recommend, especially if someone is looking for a peaceful vacation.
Stayed 3 nights in Jan 2024

10/10 Excellent

Dayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at Encantada was excellent. We had an amazing time and I would definately recommend this hotel. Food was great, very easy to walk to get dining options. Transportation was a bit pricey and drinks. But excellent service
Stayed 5 nights in Nov 2023

10/10 Excellent

madalina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 6 nights in Oct 2023

10/10 Excellent

Julian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property and staff
Stayed 2 nights in Oct 2023

8/10 Good

Gharzai

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice and Quiet
Stayed 1 night in Aug 2023

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in, to the friendly and helpful staff & concierges that always go above and beyond. I can’t recommend this beautiful property enough! It’s an 8 room property and private beach. The rooms have their own hammock outside (which I stayed in for hours), and the decor is serene and conducive to an amazing experience. I can’t wait to return and bring all my girl friends!
Stayed 2 nights in Aug 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff and grounds. Perfect for couples to spend quality time.
Stayed 4 nights in Jul 2023

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff are fantastic- attentive and well-informed. Brilliant stay.
Stayed 3 nights in Jul 2023

10/10 Excellent

Deidra

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this property is fantastic. You could not ask for anything more. The staff is unbelievable. They make your dreams come true.
Stayed 5 nights in Jul 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service is impeccable, the property is located in a private area on the beach, and the rooms are beautifully designed to give you a tropical paradise experience. The staff and concierge will go above and beyond to accommodate your wants and needs and will address any issues immediately. The breakfast, lunch, and dinner menu is delicious and made with healthy and fresh ingredients. There are only 8 rooms, so the hotel is very private and intimate. Perfect for couples, if you’re traveling alone, or with one other person. The staff makes an effort to get to know every guest by name and even remember your preferences and trip itinerary. I will definitely come back to stay here or at the other properties under the same management if I’m in Tulum.
Stayed 4 nights in Jul 2023

10/10 Excellent

Derek W

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

10/10 Excellent

Daniel

Liked: Staff & service
Stayed 3 nights in May 2023

2/10 Terrible

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service
I chose this place for a honeymoon as it promised a peaceful stay no TVs, etc. It was the WORST experience ever! Ruined my honeymoon, nonstop, loud music, and from sunrise till sunset, construction work next-door to the room you could hear saws drills, or hammering the entire day long. It should be noted on their website. This is going on so that people can choose whether or not to stay there had I known this I would’ve not had my honeymoon here, and cried myself to sleep three nights in a row. I would love to come and stay at the facility again assuming the construction is done, but because it was never relayed to us this is going on it RUINED our honeymoon. We have videos showing just how close the workers are, and how loud they are, and due to the fact, there was no TVs in the room because it was supposed to be a peaceful stay. We couldn’t even turn on the TV to drown out the noise. We went back-and-forth with the property about making it right in our opinion as they were deceptive by not sharing the construction nuisance next-door. bottom line is so far in my opinion they only care about the dollar because they have not tried to make it right with us. Thus I will leave my review so no other couples have to endure this nightmare. If and when they decide to make it right with us, I will gladly take my review down, but it should be noted for future guests that there was construction happening there. They had it in their power to inform the customer, but they chose not to
Stayed 3 nights in Mar 2023