2/10 Terrible
mia
Travelled with partner
20 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m incredibly disappointed with my stay
Firstly when we arrived the toilet was blocked and urine in it instantly, so it clearly wasn’t cleaned properly. Someone did come to unblock it but it shouldn’t have been left like that for arrival
-the smell off the surrounding area of the rooms smells of sewage which obviously isn’t very pleasant
-I found the staff in general quite unhelpful and unfriendly. Last night (room 42) was having a party, I messaged concierge several times to which nobody replied around midnight, the service is 24 hours and whoever is in charge of the WhatsApp had been online and ignored my messages. I then called reception and was told I’d be called back in a minute.. I was not called back.
After reporting our neighbours I think about 6 times and nothing changed I had to get out of my bed and go to reception. The man on reception then said he’d come with me to the neighbours, this made me feel quite unsafe, why would I want to confront the disruptive drunk neighbours?
They were given a warning and the noise continued, the music got louder. I messaged the WhatsApp again and was ignored, I did not sleep all night and felt unwell and was annoyed I’ve paid double the amount you normally charge for your rooms, I understand because of the festive period, but this made the experience even more upsetting to be paying this amount and having such a disruptive experience.
They also owe me £200 check in fee I was told I’d get back.
AVOID THIS HOTEL.
mia
Stayed 2 nights in Jan 2025