4/10 Poor
Ellaine
28 Dec 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We have stayed at this wonderful property several times and always looked forward to coming back.
We have referred family/friends and enjoy watching our kids run in the lobby to see if Racer (friendly house pup) happens to be around.
Unfortunately, our experience during this last stay became rather traumatic for our young kids two days before Christmas.
More specifically, an employee decided to share his unsolicited thoughts about not believing in Christmas which is fine and we respect.
Inexplicably, the employee went on to comment on how Santa was not real right in front of our kids and that parents are the ones who place gifts under the tree.
Also, how the alleged date of the birth of Jesus did not make sense and it should be in July. Our son did not stop questioning the whole trip back to DIA, on plane and again on Christmas Day.
The innocence of young children is invaluable. Shattering their belief in Santa was not something we were expecting on our last day there 12/23.
The sad part is that the employee was so nice, respectful and friendly our entire stay. We don’t want him to get in trouble. Perhaps, just some counsel and training.
To the staff’s credit, Danielle (front desk) was mortified and very apologetic as was the manager Carlos who took the time to listen.
We want to say we will visit again one day but can’t shake the disappointment knowing it was the place a grown adult decided to ruin Christmas for our family.
Ellaine
Stayed 5 nights in Dec 2024