The hotel is located on Lake Villarica, and has abundant land surrounding it with beautiful landscaping. The beds are comfortable, and the rooms have a fireplace that creates a cozy atmosphere, as well as Direct TV. The restaurant offers many unique, flavorful dishes, and the waiters are attentive and friendly; however the tables should be spread out more to ensure privacy. The spa is well maintained, quiet, and peaceful. The hotel is less than two miles from the center of Pucon.