Al Raha Beach Hotel

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Al Raha Beach Hotel

Indoor pool, 2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Al Raha Suite - Free daily shuttle bus to Yas attractions, Yas Mall and Grand Mosque | Terrace/patio
Reception
Exterior
Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • On private beach
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Spa
    Spa

Explore the area

Map
Al Raha Beach Corniche, Abu Dhabi, 38616
  • Aldar Headquarter Building
    13 min walk
  • Abu Dhabi Golf Club
    10 min drive
  • SeaWorld Abu Dhabi
    14 min drive
  • Abu Dhabi (AUH-Abu Dhabi Intl.)
    14 min drive

Room options

Two Bedroom Villa - Free daily shuttle bus to Yas attractions, Yas Mall and Grand Mosque

  • City view
  • Sleeps 4
  • 2 King Beds

Deluxe Gulf View Room Twin - Free daily shuttle bus to Yas attractions, Yas Mall and Grand Mosque

  • 46 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

Diplomatic Suite - Free daily shuttle bus to Yas attractions, Yas Mall and Grand Mosque

  • City view
  • Sleeps 3
  • 1 King Bed

Al Raha Suite - Free daily shuttle bus to Yas attractions, Yas Mall and Grand Mosque

  • Sea view
  • Sleeps 3
  • 1 King Bed

Family Room - Free daily shuttle bus to Yas attractions, Yas Mall and Grand Mosque

  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Executive Suite - Free daily shuttle bus to Yas attractions, Yas Mall and Grand Mosque

  • Sea view
  • Sleeps 3
  • 1 King Bed

Royal Suite - Free daily shuttle bus to Yas attractions, Yas Mall and Grand Mosque

  • Sea view
  • Sleeps 4
  • 2 King Beds

Gulf View Room Twin - Free daily shuttle bus to Yas attractions, Yas Mall and Grand Mosque

  • 53 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Deluxe Gulf View Room King - Free daily shuttle bus to Yas attractions, Yas Mall and Grand Mosque

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Grand Gulf View Room King - Free daily shuttle bus to Yas attractions, Yas Mall and Grand Mosque

  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Superior Room Twin - Free daily shuttle bus to Yas attractions, Yas Mall and Grand Mosque

  • 59 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Three Bedroom Villa - Free daily shuttle bus to Yas attractions, Yas Mall and Grand Mosque

  • 600 sq m
  • Sleeps 6
  • 3 King Beds

Superior Room King - Free daily shuttle bus to Yas attractions, Yas Mall and Grand Mosque

  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Family Gulf View Room Twin - Free daily shuttle bus to Yas attractions, Yas Mall and Grand Mosque

  • 60 sq m
  • Sea view
  • Sleeps 4
  • 3 Twin Beds

Four Bedroom Villa - Free daily shuttle bus to Yas attractions, Yas Mall and Grand Mosque

  • 715 sq m
  • Beach view
  • Sleeps 12
  • 4 King Beds

Gulf Junior Suite - Free daily shuttle bus to Yas attractions, Yas Mall and Grand Mosque

  • 63 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Gulf View Room King - Free daily shuttle bus to Yas attractions, Yas Mall and Grand Mosque

  • 55 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Gulf View Room King - Free daily shuttle bus to Yas attractions, Yas Mall and Grand Mosque

  • 66 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

Grand Gulf View Room Twin - Free daily shuttle bus to Yas attractions, Yas Mall and Grand Mosque

  • 60 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

About the area

Abu Dhabi

With a stay at Al Raha Beach Hotel in Abu Dhabi (Al Raha Beach), you'll be a 5-minute drive from Aldar Headquarter Building and 10 minutes from Abu Dhabi Golf Club. .This beach hotel is 6.7 mi (10.7 km) from Yas Waterworld and 6.8 mi (10.9 km) from Ferrari World.

What's nearby

  • Yas Waterworld - 13 min drive - 10.8 km
  • Warner Bros. World Abu Dhabi - 14 min drive - 11.2 km
  • Yas Mall - 15 min drive - 11.7 km
  • Ferrari World - 15 min drive - 10.9 km
  • Yas Marina Circuit - 16 min drive - 12.0 km

Getting around

  • Abu Dhabi Intl. Airport (AUH) - 14 min drive

Restaurants

  • ‪Saddle - ‬9 min drive
  • ‪Cartel Coffee Roasters - ‬10 min drive
  • ‪Le Coin - ‬6 min walk
  • ‪Jones The Grocer - ‬17 min walk
  • ‪Shot - ‬8 min drive

About this property

Al Raha Beach Hotel

Luxury hotel on the beach, with 2 outdoor swimming pools
Al Raha Beach Hotel offers 278 accommodations with DVD players and minibars. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

This Abu Dhabi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A private beach, a marina, a health club, and a water park (surcharge) with waterslides are featured at the hotel. 2 outdoor swimming pools are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a spa tub, a sauna, a fitness center, and a children's pool.

Children under 12 years old are not allowed in the swimming pool or health club without adult supervision. Guests under 17 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Body and Soul Spa has 5 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Make yourself at home in one of the 278 guestrooms featuring minibars and LCD televisions. Your bed comes with down comforters and Egyptian cotton sheets. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get around on the shuttle (surcharge), which operates within 20 kilometers.
Enjoy international cuisine at Sevilla Restaurant, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Abu Dhabi? This hotel has 14391 square feet (1337 square meters) of space consisting of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a bus station shuttle.
A complimentary manager's reception is offered each day.
Sevilla Restaurant - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Azur Restaurant - This poolside fine-dining restaurant specializes in Mediterranean cuisine and serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Cafe Mozart - This coffee shop specializes in Modern European cuisine and serves breakfast and light fare. A children's menu is available. Open 24 hours. Open daily.
La Piscine Restaurant - This beachfront restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Black Pearl - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

Languages

Arabic, Bulgarian, Chinese (Mandarin), English, Filipino, French, German, Greek, Hindi, Indonesian, Italian, Japanese, Romanian, Russian, Spanish, Thai, Ukrainian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge) up to 20 kilometres
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Shopping centre shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: AED 125.50 for adults and AED 62.75 for children
  • 5 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Sevilla Restaurant
  • Azur Restaurant
  • Cafe Mozart
  • La Piscine Restaurant
  • Black Pearl

Things to do

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Fitness classes
  • Arcade/games room
  • Billiards/pool table
  • Canoeing
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Lifeguards on-site
  • Parasailing
  • Playground
  • Racquetball/squash
  • Sailing
  • Sauna
  • Shopping centre
  • Shopping
  • A hot tub
  • Steam room
  • Surfing/body boarding
  • Volleyball
  • Water park access (surcharge)
  • Waterskiing
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Corner/local shop
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (14391 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Marina on site
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • Low-height worktop and sink
  • Raised toilet seat
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch LCD TV
  • DVD player
  • Premium channels
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • In-room dining only
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 12:30 PM and midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to show a Passport or Emirates ID upon check in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 135.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 750
  • New Year's Eve (31 December) Gala Dinner per child: AED 750 (from 2 to 12 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AED 125.50 for adults and AED 62.75 for children
  • Airport shuttle fee: AED 500 per vehicle (roundtrip, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 12:30 PM and midnight
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 135.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from January to December
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property
Set meals are served in guestrooms only (no menus or public dining)
Guests under 17 years old are not allowed in the fitness facility or spa tub, and guests under 12 years old are only allowed in the swimming pool and health club with adult supervision
Guests under 12 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

Al Raha Beach
Al Raha Beach Abu Dhabi
Al Raha Beach Hotel
Al Raha Beach Hotel Abu Dhabi
Al Raha Hotel
Hotel Al Raha Beach
Hotel Raha
Raha Beach
Raha Beach Hotel
Raha Hotel
Al Raha Beach Hotel Hotel
Al Raha Beach Hotel Abu Dhabi
Al Raha Beach Hotel Hotel Abu Dhabi

Al Raha Beach Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 482 out of 788 reviews" "
Rating 8 - Good. 209 out of 788 reviews" "
Rating 6 - Okay. 50 out of 788 reviews" "
Rating 4 - Poor. 35 out of 788 reviews" "
Rating 2 - Terrible. 12 out of 788 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carolina

Stayed 3 nights in Aug 2024

8/10 Good

Christy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for everything! Enjoyed the stay and staff was accommodating!
Stayed 1 night in Jul 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. Rooms are nice, bathroom is big. Breakfast buffet had lots of choices like continental, asian and arabic foods. Playrooms for kids, bars for adults and even a store inside that sells beers. Lots of massage options. And a mall connected to the hotel with lots of shopping options.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with attentive service. The room had a beautiful view of the sunset. Only complaint was the room was a little smoky but not sure if there were smoke free room options available. Overall I would recommend staying here.
Stayed 1 night in Jun 2024

6/10 Okay

Fuad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beach is ugly, looked more like a small lake
The hotel was clean and and well maintained with great service but I do I have a few complaints 1. The beach isn’t really a beach , it’s more like a puddle of water 2. Too many jelly fish it was uncomfortable to swim 3. The pool was dirty and warm
Stayed 1 night in Jun 2024

10/10 Excellent

Yogesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2024

4/10 Poor

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Early fire alarm call!
Fire alarm went off 3:50am We left the building as per the automated messaging, needed up locked outside, didn’t see a single member of staff during the whole process. It was a fault no fire, but alarm the. Went off periodically for the next 3 hours. Utter farce, no apology or even recognition at check out that it had occurred.
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

John

Travelled with family
Raga beach hotel
Beautiful hotel staff excellent would definitely stay again.
Stayed 7 nights in May 2024

10/10 Excellent

Abdalla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in May 2024

10/10 Excellent

Salem

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2024

10/10 Excellent

Juma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing day at Alraha
One of the most quiet and relaxing hotel i have been to... Fantastic services Outstanding room view
Stayed 1 night in May 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

Rashed

Business traveller
Liked: Cleanliness, staff & service, amenities
I
Stayed 3 nights in Apr 2024

10/10 Excellent

Shumaila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a gorgeous hotel with beautiful rooms. We had the deluxe king room and it was stunning with beautiful views of the beach. Breakfast buffet was a 10/10. I surely will be visiting again! Very close to airport so it’s a big advantage.
Stayed 1 night in Apr 2024

8/10 Good

Rami, Bethesda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and eco friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Antonio, Sao Paulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind reception. Great prople. Carlos is an exceptional manager. The whole package is outstanding. Just keep the great work they are doing. Highly recomended. Don't miss.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Stayed 1 night in Mar 2024

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 2 nights in Jan 2024

10/10 Excellent

ann elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay there every time i go
Stayed 9 nights in Feb 2024

4/10 Poor

Asem, Yonkers

Disliked: Staff & service
It’s ok. No much privacy
Stayed 1 night in Feb 2024

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the property. I hate that I was only there for 2 days.
Stayed 2 nights in Jan 2024

10/10 Excellent

DANIELA ANTONINA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING
Stayed 1 night in Jan 2024

4/10 Poor

Giuliana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The check-in has been the worst so far in my entire life: we arrived at 2PM and check-in started at 3PM, so the Indian lady at the reception refused to check us in one hour before (never had such awful behavior even in simple hotels, in a 5* VIP hotel this is unacceptable), she said to come back in one hour and it would be ready. At 3PM we went back to the reception for check in and of course the Indian lady had not even prepared the file and keys for our room so we waited 20 minutes more. I asked for a quiet room and we were given instead one on ground floor (where by the way you have no view at all - we booked a Gulf view). After a lot of discussion we agreed to see the ground floor room, which was terrible so went back to change. The other receptionist would not proceed to change our room, because she didn't know the "reason" why we were receiving a change and she had to wait for her colleague. When her colleague finally showed up and we received the room it was 4PM! The lobby boy was told to bring upstairs our luggage. At 4.25PM I had to call the reception because our luggage was still not sent to our room. At 4.45 my husband went downstairs because neither the luggage was upstairs nor they would answer the phone at the reception. The room was extremely dirty with oily stains and fingerprints everywhere, on the balcony there was a pile of human hair in a corner. If this is a 5* and VIP hotel, then I am lady Gaga.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mustafa

Stayed 1 night in Jan 2024