4/10 Poor
Isabella
Travelled with partner
2 Nov 2024
Disliked: Cleanliness, staff & service
It should be disclosed in the description how many stairs are in this property and it’s not the fact of stairs it’s how steep and thin they are. You can’t even put your full foot on a stair you have to go up sideways. I do not recommend this for any elderly, kids, or disability’s! However the room was okay, the bathroom however REEKED of mildew and mold. Yes it’s been remodeled but the smell is potent you need to have the door closed at all times, to make it go away. The worst part was on our last night we went up to our fourth floor room and our card was deactivated. And it was because the night prior the room beside us which was 402 was having visitors ams a party. Loud music on the balcony outside our window from 12am-6am and they were smoking and talking. We weren’t going to get up to complain but we weren’t even able to open our window because of how uncomfortable we were with them being able to see inside of our room while we’re sleeping. However when our key got declined the following day it was because the hotel said it was us! I repeatedly said it was us but they said security said it was us and we would be marked that we could not stay again! It was genuinely so disrespectful the way they spoke to my partner and I. Despite having cameras all over the damn hotel, they blatantly and disrespectfully accused us. And for paying $400 for three nights, you’d think they wouldn’t be so rude about it. Despite that the location is good with food and stores surrounding it.
Isabella
Stayed 3 nights in Oct 2024