We booked this hotel for 7 nights based on their reviews, 4/5 rating, spent a lot per night only to find BED BUGS in our hotel bed and our blood smeared on the sheets. We took videos of the bugs, photos of the blood and went to show the receptionist and her eyes nearly popped out of her head. When she went to get the manager, he was "in the back," she came back solo saying he was busy. I'm sorry, there is nothing more important than BED BUGS in a hotel. We were in town for the Taylor Swift show so she told us all hotels were booked so she couldnt move us, the only option was downgrade our room to a double bed in the hotel, we booked a suite so we had more space for our luggage. We set up a meeting with the manager, named Phillip but he told Expedia his name was Alexander, for the next morning at 9am, we slept absolutely horribly, itching all over, and worrying we would have bugs in the new room as well. So by 9am we were so upset. When I met the manager, he was not phased by the bed bugs at all, he said its NORMAL and happens all the time and all they could do for us was comp us ONE night. So after some research, bed bugs are NOT NORMAL and the protocol is to high heat dry and wash all of your clothes and throw away luggage. Not only that, the hotel has a history of bed bugs over the last 2 years and the reviews show the hotel completely refunded the guests for the HUGE inconvenience. This hotel absolutely DOES NOT CARE if your room has BED BUGS.